PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,348 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,348 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought some wedges for my girlfriend, shopping was fast, fab quality and my girlfriend loves them. Will be shopping again”

Helpful Report

Posted 6 years ago

Hey! Positive feedback is always good to hear. So happy your girlfriend loves her wedges! Thanks so much for being a loyal customer. Have an amazing day. Dominie

Posted 6 years ago

“Most of the things I bought was way to big”

Helpful Report

Posted 6 years ago

Hey, I'm sorry to hear you feel this way about the sizing of your items. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 6 years ago

“Everything came out perfect!!!! The sizes are pretty even and the shipping came exactly on time!!!!”

Helpful Report

Posted 6 years ago

Hey! That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 6 years ago

“I ordered a pants that were a size 8 but it couldnt have been an 8 in no way! It was extremely big and one of my lingerie onsies has a purple make up stain on it!”

Helpful Report

Posted 6 years ago

Hi Rheena, I'm sorry to hear the sizing isn't right and there's a stain on your lingerie onesie, I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. For the onesie, I'm so sorry you've received your item in this condition. I want to have this looked into straight away but I need a little more information so I've sent you an email to the one linked to your PLT account . Speak soon, Dominie

Posted 6 years ago

“Ordered about 8 dresses for my upcoming honeymoon, each was over $20aud and all different styles for day, beach, and nice dinner outfits. Each was extremely poor quality fabric (I didn’t even know they made that tacky stretch ribbed fabric anymore) and fit weird on the body. I described the quality to my partner like “it was if whoever designed these clothes did not know what a human body looked like”. Nothing had zips so it didn’t have shape around the waste, and everything white was see through. Your money is better spent elsewhere. They did give me a refund on all products which was very quick. Stay away, you’ve been warned! Items look pretty online but you’ll be disappointed when you try on your order.”

Helpful Report

Posted 6 years ago

Hey, I'm sorry to hear you feel this way about the quality of your items. I completely understand why you're disappointed especially as these were for your honeymoon. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 6 years ago

“It was absolutely perfect for the rave I went to this past weekend! None of the beads fell off, the glitter was perfect, and the stretch was great!”

Helpful Report

Posted 6 years ago

Hey Isabella, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Have an amazing day. Dominie

Posted 6 years ago

“Nothing runs true to size !!! What I ordered came damaged”

Helpful Report

Posted 6 years ago

Hi Nahirobi, I'm sorry to hear you're not happy with the sizing and your item arrived damaged. I want to get this looked into straight away, but I need a little more information. I'll send you a private message, can you please let me know your order number, product name of the item and what the issue is? Speak soon, Dominie

Posted 6 years ago

“The sizes are way off”

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Posted 6 years ago

“Great delivery, really quick!”

Helpful Report

Posted 6 years ago

Hey! Thanks so much for your positive feedback. So happy you're happy! Have an amazing day. Dominie

Posted 6 years ago

“Mathew D was very helpful :)”

Helpful Report

Posted 6 years ago

Hey Jess, Thanks so much for your positive feedback, that’s great to hear. So happy Mathew helped you out! Have an amazing day and come back again soon. Dominie

Posted 6 years ago

“Pretty Little Thing has always been very hit and miss for me, some things fit well and others are awful with cheap material.”

Helpful Report

Posted 6 years ago

Hey Alice, I'm sorry to hear you feel this way about the quality and sizing of your items. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 6 years ago

“Very fast delivery, great prices and an excellent range of styles”

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Posted 6 years ago

Hey Sarah, Loving your positive feedback. So happy to hear your love the brand as much as we do. Come shop with us again soon. Dominie

Posted 6 years ago

“the delivery was quick and wasn’t expensive at all compared with other sites, along with this the outfits I bought were beautiful and such good quality, i ordered everything in white and nothing was see-through!!”

Helpful Report

Posted 6 years ago

Hey Erin, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Dominie

Posted 6 years ago

“The sizing of the bomber that I purchased is very bad. It didn't fit me at all! It's too small. Very disapointed.”

Helpful Report

Posted 6 years ago

Hey, I'm sorry to hear you feel this way about the sizing of your bomber jacket. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 6 years ago

“Cheap clothes. One dress came with the strap not even attached. And the other dress is the cheapest material ever.”

Helpful Report

Posted 6 years ago

Hey Daniella, I'm sorry to hear you feel this way about the quality of your items and one of your dresses had a missing strap. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. I've also sent an email to the one linked to your PLT account as I need a little more information on the dress that was missing a strap. Once I have this information I'll have this sorted straight away. Thanks, Dominie

Posted 6 years ago

“The quality of the clothing isn’t great. If you’re wanting to compete with missguided, ASOS etc. this needs to improve. Won’t be purchasing clothing items again”

Helpful Report

Posted 6 years ago

Hey, I'm sorry to hear you feel this way about the quality of your items. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 6 years ago

“Order a item and it got lost on the way to me and still haven’t had a refund , re ordered the item for it to come broken :) so two items I now haven’t got and no refunds yet on either of the orders”

Helpful Report

Posted 6 years ago

Hi, I'm sorry to hear your original order hasn't arrived and the replacement you ordered arrived broken, I completely understand how disappointing this must be and I want to have this sorted straight away. I've had a look into your original order and there's been no update since the 1st October, this has been raised with the couriers but we do have to allow a certain timescale before we can confirm your order as lost. This will be the 12th October. If there's no update by this date please contact our Customer Service Team and we'll have your refund sorted straight away. I've also looked into the replacement order and I can see you spoke with my colleague Melody on the 4th October, she's issued a full refund for you and the monies will be back in your account by the 15th October. I'll also send you a private message, if you need anything in the meantime just let me know, Thank you, Dominie

Posted 6 years ago

“Bought a dress and although its pretty off.. the Seams down the sides of my hips scrunch up and are no where near even lines. Has a side slit which constantly moves to the middle and shows off my hoo haa. Is bright green rather than the almost black in the picture.”

Helpful Report

Posted 6 years ago

Hi, I'm sorry to hear you feel this way about the quality and fit of your dress. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 6 years ago

“The clothing is tiny, I bought a play suit along with other clothing and the playsuit didn’t even come up high enough to my breasts, the dresses go up to the top of my bum it’s like biting from wish”

Helpful Report

Posted 6 years ago

Hey Sian, I'm sorry to hear you feel this way about the sizing of your items. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 6 years ago

“A great range of clothing and mostly great quality! A nice colourful range and a mix of different styles from body con to skater skirts”

Helpful Report

Posted 6 years ago

Hey! Loving your positive feedback. So happy to hear your love the brand as much as we do. Come shop with us again soon. Dominie

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,348 reviews