PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.58

2.6 Rating 2,358 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,358 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I buy so many clothes from pretty little thing and love them all! The returns process is quick and easy. If I ever have any problems I message the Instagram and they sort it out straight away. I love them!”

Helpful Report

Posted 7 years ago

Hey Megan, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 7 years ago

“Sadie was super quick and helped me out without a problem after my friend ordered her items twice!! Thank you ❤️ (We spoke on my twitter which is usually Always quicker than email) ❤️”

Helpful Report

Posted 7 years ago

Hey! Loving your positive feedback. So glad Sadie helped you out. Come hit us up again any time. In the meantime, happy shopping! Dominie

Posted 7 years ago

“Ordered a few items for a night out, got nothing of what I orderd. Everything I got was wrong, and the customer service wanted me to pay for the return, when they messed up. Never ordering from them ever again. Crazy”

Helpful Report

Posted 7 years ago

Hi Nathalie, I'm sorry to hear you've been sent the wrong items, I completely understand why you're disappointed especially as your items were needed for your night out. I want to get this looked into straight away but I need a little more information on the order you've received so I've sent you an email to the one linked to your PLT account so I can get this sorted for you. Speak soon, Dominie

Posted 7 years ago

“PLT IS AMAZING! sizes have always been bang on! delivery is always on time or before stated delivery! customer service is amazing on refunds and returns and price is so cheap for amazing quality❤️❤️”

Helpful Report

Posted 7 years ago

Hey Georgia, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 7 years ago

“I ordered few things, for the first time. I am completely happy with your service, priče and delivery. Everything was as promised. I will be ordering again, for sure.”

Helpful Report

Posted 7 years ago

Hey Mary, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Dominie

Posted 7 years ago

“I ordered my clothes to the wrong addresses and went on the live chat on Facebook to try to get it changed, sadly I ordered it first class so it was already sent out! But Sadie was so quick to respond and help me out, amazing!!! Thank you🌸”

Helpful Report

Posted 7 years ago

Hey! Loving your positive feedback! If you ever need any future help just hit us up. In the meantime, happy shopping! Dominie

Posted 7 years ago

“I ordered my clothes and did express shipping (I live in the United States) and my order came in 2 days! Loved all my items. Only 2 of all my items didn’t fit but that’s no issue because that’s the risk you take with ordering anything online. I didn’t receive my 60% off code initially but i reached out to the Twitter customer service and they responded within 5 minutes and helped and sent me a new code thanks to Zulaka! I appreciate the great customer service. I will continue to order”

Helpful Report

Posted 7 years ago

Hey Patrisha, So glad Zulaka helped you out. Come hit us up again any time. In the meantime, happy shopping! Dominie

Posted 7 years ago

“Thank you Hamzah, Aroosa n shimaya for your help to keep track of my order, you guys were super helpful and responded instantly! Your awesome!”

Helpful Report

Posted 7 years ago

Hey Claire, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 7 years ago

“matthew d. helped me in placing my order. I had some serious technical issues on the website and ended up downloading the app where I was able to place my order.”

Helpful Report

Posted 7 years ago

Hey Francesca, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Dominie

Posted 7 years ago

“Ordered from Plt recently, I had a missing item but after a few quick emails I received a refund, with the items that I received they were of good quality and looked like the image on the site. The only thing I will say is pay the extra for next day delivery, or even better time your order to when there is a discount code for NDD, as the saver delivery was painfully slow and If you're anything like me you want your order ASAP. Anyway, since then I've ordered twice more and had no other issues so far, would definitely recommend to others :)”

Helpful Report

Posted 7 years ago

Hey! Loving your positive feedback. So happy to hear your love the brand as much as we do. Come shop with us again soon. Dominie

Posted 7 years ago

“matthew d. was very helpful and guided me through every step to get my return set up!! thank you again!!”

Helpful Report

Posted 7 years ago

Hey Eugenia, So glad Matthew helped you out! Come hit us up again any time. In the meantime, happy shopping! Dominie

Posted 7 years ago

“I ordered an item but chose the wrong delivery date so I reordered then got in touch via WhatsApp came across Sadie OMG what can I say she was amazing sorted all for me many thanks highly recommend 👌”

Helpful Report

Posted 7 years ago

Hey Christina, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Dominie

Posted 7 years ago

“I honestly just came here to say that Pretty Little Thing’s customer support is absolutely amazing! I had a problem with my delivery, and received super friendly and helpful replies from Cher and Aidan within two or three hours! They sorted my problem and provided me with a discount code to compensate for my trouble with the site, all within the 2 to 3 hours. So impressed … Thank you so much!”

Helpful Report

Posted 7 years ago

Hey Amy, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 7 years ago

“The support and help team are really quick at replying and also answering any questions that i had, Nadia was the lady i spoke to and she was super friendly and efficient! xx”

Helpful Report

Posted 7 years ago

Hey! That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 7 years ago

“The quality of the clothing was great and I got my order on time.”

Helpful Report

Posted 7 years ago

Hey! Loving your positive feedback. So happy to hear your love the brand as much as we do. Come shop with us again soon. Dominie

Posted 7 years ago

“My order didn't come in on time but I talked to Caitlin on the Customer Care chat and she ensured my order will be in soon. She was very helpful, quick to reply, and found out the information quickly. Thanks, Caitlin!”

Helpful Report

Posted 7 years ago

Hey Claire, So glad Caitlin helped you out! Come hit us up again any time. In the meantime, happy shopping! Dominie

Posted 7 years ago

“I really like PLT in general. They have nice items, decent prices and really good sales. But I recently ordered something, paid and everything and was really excited. They contacted me a few days later and told me that they couldn't ship the product. They did give me a refund but I had to wait about a week before the amount as returned to my account.”

Helpful Report

Posted 7 years ago

Hi, I'm sorry to hear your order was cancelled and the time it took for the monies to clear back into your account. So happy this has now cleared for you and I will also send you a private message. If there's anything else I can help you with just hit reply. Thank you, Dominie

Posted 7 years ago

“Ordered a dress it didn’t look like the picture and when I got it had a stain on it I returned it and still haven’t received my money”

Helpful Report

Posted 7 years ago

Hi, I'm sorry to hear your order arrived in this condition and you're still waiting for your refund, I want to get this looked into straight away for you. I've checked out your order and I can see we refunded the White Cup Detail Maxi Dress in full on the 28th September, the monies will be back in your account by now. I'll also send you a private message with more details on your refund. Thank you, Dominie

Posted 7 years ago

“Both outfits do not look like the picture and one dress was ripped!!! I will be returning and getting a refund ASAP!!! Don’t think I’ll buy again”

Helpful Report

Posted 7 years ago

Hi, I'm sorry to hear your dress doesn't look like the image online and your other dress have arrived ripped. I completely understand how disappointed you must be and I want to get this sorted straight away for you. I need a little more information on the items so I've sent you an email to the one linked to your PLT account. Speak soon, Dominie

Posted 7 years ago

“Purchased 4 items, all were satin. The satin material was extremely thin and had a very cheap appearance.”

Helpful Report

Posted 7 years ago

Hi Ntvaaa, I'm sorry to hear you're not happy with the quality of your items. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 7 years ago

PrettyLittleThing.com is rated 2.6 based on 2,358 reviews