PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.58

2.6 Rating 2,357 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service was fantastic! Thank you Sadie and Shimaya!”

Helpful Report

Posted 7 years ago

Hi, Loving your positive feedback. If you ever need any future help just hit us up. In the meantime, happy shopping! - Shahbaz

Posted 7 years ago

“Customer service was great, they get back to you very quickly and they help resolve your problem in no time!”

Helpful Report

Posted 7 years ago

Hi, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. - Shahbaz

Posted 7 years ago

“Iram has helped me with my query on delivery. Its been delayed but has refunded the postage and advised that I should expect it in the next couple of days. I didnt have to wait for a response either, he helped me right away!”

Helpful Report

Posted 7 years ago

Hi Ellie, So happy Iram helped you out. Keep checking out our New In to stay up to date with what’s new. - Shahbaz

Posted 7 years ago

“I’ve only recently started ordering from PLT and on my 2nd order the delivery was delayed. I reached out to customer service via WhatsApp and Sadie responded almost immediately, checked into the issue, and refunded my shipping all within a 2 minute convo. Really happy with the items, pricing, and now customer service based on my few orders.”

Helpful Report

Posted 7 years ago

Hi Shelby, So glad to hear Sadie helped you out. If you ever need any future help just hit us up. In the meantime, happy shopping! - Shahbaz

Posted 7 years ago

“Great experience as far as customer service, price, returns and refunds. However, delivery sucks for international deliveries. The Royal Mail transfer to USPS is horrible. I wish they wouldn’t use USPS because they do not update their website and the mail couriers are horrible.”

Helpful Report

Posted 7 years ago

Hi, I'm glad to hear you're happy with the customer service/pricing and returned/refunds process we have in place. As for the shipping option, I will pass your feedback onto our logistics team as we're always looking at ways to improve the way parcels are delivered and with what courier. - Shahbaz

Posted 7 years ago

“Pretty little thing is awesome. The site, the customer service, delivery etc....I've had nothing but good experiences. My packages always arrive quickly, however I had one that was delayed.... I contacted customer service through what's app and Sadie was great. She responded quickly with exactly what I needed to know and was so pleasant. Great customer service experience which is a breath of fresh air these days :)”

Helpful Report

Posted 7 years ago

Hi Nina, So happy Sadie helped you out. Keep checking out our New In to stay up to date with what’s new. - Shahbaz

Posted 7 years ago

“Had to return a dress as we ordered the wrong size. Very easy return process and got our credit 8 days sooner than expected, no questions asked. And thanks so much for your help, Nadia, with my follow up questions. I appreciate it!”

Helpful Report

Posted 7 years ago

Hi, So glad we helped you out. Come hit us up again any time. In the meantime, happy shopping! - Shahbaz

Posted 7 years ago

“Jaida was very helpful. I placed an order and one item was out of stock. I wanted to order a replacement item and she gave me free shipping.”

Helpful Report

Posted 7 years ago

Hi, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. - Shahbaz

Posted 7 years ago

“After a few problems I got my order resent and everyone was very helpful and Aky replied very fast.”

Helpful Report

Posted 7 years ago

Hi Tamara, So glad we helped you out. Come hit us up again any time. In the meantime, happy shopping! - Shahbaz

Posted 7 years ago

“Iram was super helpful and she answered all my questions in a reasonable time frame.”

Helpful Report

Posted 7 years ago

Hi Masika, So happy Iram helped you out. Keep checking out our New In to stay up to date with what’s new. - Shahbaz

Posted 7 years ago

“I had trouble with getting my refund on time, but a representative by the name of Asim was very helpful and assured me that my problem would be taken care of.”

Helpful Report

Posted 7 years ago

Hi Taylor, I'm sorry for the inconvenience caused in getting your refund and I'm glad to hear that Asim was helpful and made sure your query was taken care of. If there's anything else we can help with, drop us a message anytime. - Shahbaz

Posted 7 years ago

“It never came.. it was supposed to come a week after I ordered but now a month ago that I ordered the clothes and still don’t have it. Already asked it twice through the service chat still the same answer. Untill I asked it through insta dm and that was even better then the chat on the website. So I asked for my money back and now let’s hope if my money is coming back ..”

Helpful Report

Posted 7 years ago

Hi, I'm so sorry that you never received your parcel and that you've been waiting upto a month for the parcel to arrive. I've sent you a private reply with further info. - Shahbaz

Posted 7 years ago

“First time ordering from this company. With help from the reviews and size chart, I was able to order the right sizes. Just read the reviews for each item. Per the reviews, some items were cut bigger. The price, style and quality are amazing especially for plus size fashions! For free express over seas delivery, it arrived in a timely fashion. I'm very pleased with my purchase and service I received.”

Helpful Report

Posted 7 years ago

Hi, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. - Shahbaz

Posted 7 years ago

“PLT shipped the wrong size item. Emailed customer service three times with no response. I had to download an app to chat with an agent that provided zero help. Thankfully, I was able to sell the shoes to a friend because PLT charges to return items. I will never order from this company again.”

Helpful Report

Posted 7 years ago

Hi, I'm so sorry that we sent you out the wrong sized item and apologise that you never had a response from our customer service team. I've send you a private reply regarding this order. I recommend contacting us through either our Facebook/Instagram/Whatsapp/Twitter accounts and the team will respond back to you within 1 hour or less. - Shahbaz

Posted 7 years ago

“Next Day Delivery on time, perfect quality and sizing was spot on! Great price for the quality as well!”

Helpful Report

Posted 7 years ago

Hi Megan, Glad we made you a happy customer. Come hit us up again any time. In the meantime, happy shopping! - Shahbaz

Posted 7 years ago

“Some of my items were to big. But the one i kept were super cute!”

Helpful Report

Posted 7 years ago

Hi Karen, Sorry to hear some of the items didn't fit quite right and I'm glad to hear you loved one item. If there's anything else we can help with, click here to contact us anytime - https://www.prettylittlething.com/contact-us

Posted 7 years ago

“Two dresses weren’t the size I ordered and one dress had a tear”

Helpful Report

Posted 7 years ago

Hi, I'm so sorry to hear two of the dresses arrived in the wrong sizes and one dress arrived with a tear. I've sent you an email so that we can get this sorted out for you. - Shahbaz

Posted 7 years ago

“this is my fave clothing site once u get the sizing right .if too big oe small no problems with refunds , they are in my paypal account straight away. I purchase from PLT weekly delivery is always on time or earlier very happy so far”

Helpful Report

Posted 7 years ago

Hey Betty, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Dominie

Posted 7 years ago

“Appauling customer service. Ordered and paid £9.99 for next day delivery. They gave a Hermes tracking code which constantly states "out for delivery" By 7pm I decided to try and contact PLT as could not find a contact on Hermes. On the PLT website they also have a track option and here it stated "parcel damaged returned to sender" at 16:28. So I message PLT to find out what's going on and I get a reply stating they will deliver on the 22nd... TODAY IS THE 17TH!!! So Ive paid 9.99 for next day delivery... they deliver on a Friday, Saturday, Sunday and Monday - yet I can't get my order intil Tuesday! 6 DAYS AFTER ORDERING!!! Cancel my order plenty of other websites to choose from.”

Helpful Report

Posted 7 years ago

Hi Sian, I'm sorry to hear your order hasn't landed with you yet and it's showing your parcels been damaged in transit. I completely understand why you're upset and I want to get this looked into straight away for you. I haven't been able to locate an account with the information provided so I'll send you a private message, can you please reply with your full name, order number and email linked to your PLT account. Speak soon, Dominie

Posted 7 years ago

“I ordered a Halloween Costume which came earlier then expected but was too big and ripping at the seams before I even opened the bag. The costume was completely see through and was unflattering.”

Helpful Report

Posted 7 years ago

Hi, I'm sorry to hear your costumes too big and has started to rip at the seams, I completely understand how disappointed you must be and I want to get this looked into asap. I need a little more information and a picture of your item so I've sent you an email to the one linked to your PLT account so I can get this sorted for you. Speak soon, Dominie

Posted 7 years ago

PrettyLittleThing.com is rated 2.6 based on 2,357 reviews