Name: PrettyLittleThing.com
Rating: 2.59

“Iram was super helpful and she answered all my questions in a reasonable time frame.”

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Posted 6 years ago

Hi Masika, So happy Iram helped you out. Keep checking out our New In to stay up to date with what’s new. - Shahbaz

Posted 6 years ago

“I had trouble with getting my refund on time, but a representative by the name of Asim was very helpful and assured me that my problem would be taken care of.”

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Posted 6 years ago

Hi Taylor, I'm sorry for the inconvenience caused in getting your refund and I'm glad to hear that Asim was helpful and made sure your query was taken care of. If there's anything else we can help with, drop us a message anytime. - Shahbaz

Posted 6 years ago

“It never came.. it was supposed to come a week after I ordered but now a month ago that I ordered the clothes and still don’t have it. Already asked it twice through the service chat still the same answer. Untill I asked it through insta dm and that was even better then the chat on the website. So I asked for my money back and now let’s hope if my money is coming back ..”

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Posted 6 years ago

Hi, I'm so sorry that you never received your parcel and that you've been waiting upto a month for the parcel to arrive. I've sent you a private reply with further info. - Shahbaz

Posted 6 years ago

“First time ordering from this company. With help from the reviews and size chart, I was able to order the right sizes. Just read the reviews for each item. Per the reviews, some items were cut bigger. The price, style and quality are amazing especially for plus size fashions! For free express over seas delivery, it arrived in a timely fashion. I'm very pleased with my purchase and service I received.”

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Posted 6 years ago

Hi, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. - Shahbaz

Posted 6 years ago

“PLT shipped the wrong size item. Emailed customer service three times with no response. I had to download an app to chat with an agent that provided zero help. Thankfully, I was able to sell the shoes to a friend because PLT charges to return items. I will never order from this company again.”

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Posted 6 years ago

Hi, I'm so sorry that we sent you out the wrong sized item and apologise that you never had a response from our customer service team. I've send you a private reply regarding this order. I recommend contacting us through either our Facebook/Instagram/Whatsapp/Twitter accounts and the team will respond back to you within 1 hour or less. - Shahbaz

Posted 6 years ago

“Next Day Delivery on time, perfect quality and sizing was spot on! Great price for the quality as well!”

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Posted 6 years ago

Hi Megan, Glad we made you a happy customer. Come hit us up again any time. In the meantime, happy shopping! - Shahbaz

Posted 6 years ago

“Some of my items were to big. But the one i kept were super cute!”

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Posted 6 years ago

Hi Karen, Sorry to hear some of the items didn't fit quite right and I'm glad to hear you loved one item. If there's anything else we can help with, click here to contact us anytime - https://www.prettylittlething.com/contact-us

Posted 6 years ago

“Two dresses weren’t the size I ordered and one dress had a tear”

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Posted 6 years ago

Hi, I'm so sorry to hear two of the dresses arrived in the wrong sizes and one dress arrived with a tear. I've sent you an email so that we can get this sorted out for you. - Shahbaz

Posted 6 years ago

“this is my fave clothing site once u get the sizing right .if too big oe small no problems with refunds , they are in my paypal account straight away. I purchase from PLT weekly delivery is always on time or earlier very happy so far”

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Posted 6 years ago

Hey Betty, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Dominie

Posted 6 years ago

“Appauling customer service. Ordered and paid £9.99 for next day delivery. They gave a Hermes tracking code which constantly states "out for delivery" By 7pm I decided to try and contact PLT as could not find a contact on Hermes. On the PLT website they also have a track option and here it stated "parcel damaged returned to sender" at 16:28. So I message PLT to find out what's going on and I get a reply stating they will deliver on the 22nd... TODAY IS THE 17TH!!! So Ive paid 9.99 for next day delivery... they deliver on a Friday, Saturday, Sunday and Monday - yet I can't get my order intil Tuesday! 6 DAYS AFTER ORDERING!!! Cancel my order plenty of other websites to choose from.”

Helpful Report

Posted 6 years ago

Hi Sian, I'm sorry to hear your order hasn't landed with you yet and it's showing your parcels been damaged in transit. I completely understand why you're upset and I want to get this looked into straight away for you. I haven't been able to locate an account with the information provided so I'll send you a private message, can you please reply with your full name, order number and email linked to your PLT account. Speak soon, Dominie

Posted 6 years ago

“I ordered a Halloween Costume which came earlier then expected but was too big and ripping at the seams before I even opened the bag. The costume was completely see through and was unflattering.”

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Posted 6 years ago

Hi, I'm sorry to hear your costumes too big and has started to rip at the seams, I completely understand how disappointed you must be and I want to get this looked into asap. I need a little more information and a picture of your item so I've sent you an email to the one linked to your PLT account so I can get this sorted for you. Speak soon, Dominie

Posted 6 years ago

“My skirt is see through”

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Posted 6 years ago

Hi, I'm sorry to hear you're not happy with the quality of your items. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 6 years ago

“Shocking customer service horrible staff terrible clothing”

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Posted 6 years ago

Hi, I'm sorry to hear you feel this way, I want to look into this straight away for you but I need a little more information. I'll send you a private message can you please reply with your order number and query and I'll be happy to help. Thank you, Dominie

Posted 6 years ago

“the customer service was really good I would recommend the clothing to anyone.”

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Posted 6 years ago

Hey Toyah, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Dominie

Posted 6 years ago

“One of my items arrived with a hole in the seam. I spoke to Catherine/Cat via the customer service live chat and she refunded the product immediately. The issue was resolved in minutes and I didn't even have to send the faulty item back. Very happy!”

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Posted 6 years ago

Hey! Loving your positive feedback. So glad Cat helped you out. Come hit us up again any time. In the meantime, happy shopping! Dominie

Posted 6 years ago

“Matthew. D helped me out a lot”

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Posted 6 years ago

Hey Tara, Loving your positive feedback! If you ever need any future help just hit us up. In the meantime, happy shopping! Dominie

Posted 6 years ago

“very quick shipping to the USA and equally as quick processing of the return. Unfortunately the dress was too short.”

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Posted 6 years ago

Hey! Loving your positive feedback! If you ever need any future help just hit us up. In the meantime, happy shopping! Dominie

Posted 6 years ago

“I ordered jeans in a size 4 but was sent a size 8. Also, ordered a blouse size small according to the measurement chart that is given to me on the website and i couldn’t fit it past my chest. I am very angry.”

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Posted 6 years ago

Hi Kayla, I'm sorry to hear you've received the wrong size. I appreciate how angry you must be and I want to get this resolved straight away for you. I've taken a look into your order and I can see this was placed through our US website and the sizes you ordered were US sizes. As we're a UK based company all of our items are labelled with the UK sizes. A US 4 is the equivalent to a UK size 8, I'll add the size guide below for you: https://www.prettylittlething.us/size-guide If these are unsuitable please return them back and we'll happily issue a refund for you. I'll also send over a private message, if you need anything in the meantime just hit reply, Thank you, Dominie

Posted 6 years ago

“I ordered my birthday outfits with PLT & ordered it a week early before the big day & I still haven’t receive it, bearing in mind I selected next day delivery too. PLT has issued me a delivery refund however PLT still haven’t got a clue where my missing parcel is & are giving me the run around & Hermes well don’t get me started on their appalling customer service, or lack of one. PLT choosing Hermes as their delivery service in the UK is appalling. Hermes are consistently unreliable and as per usual late delivering my package. I wish PLT would consider using a different courier as it really lets them down tremendously & has put me off ordering with them again as this is the 2nd time this has happened to me buying from PLT.”

Helpful Report

Posted 6 years ago

Hi Deborah, I'm sorry to hear your order hasn't landed with you yet, I completely understand how you feel let down and I want to have this looked into straight away for you. Looking at your delivery there's been no further update since the 14th October so I've had this raised with the couriers to be chased urgently. There is a certain timescale we have to allow before we can confirm your parcel as lost, this would be the 25th October. Please keep an eye on your tracking details and if there's no movement by this date we can then look into having your items resent or refunded in full. I'll also send over a private message, if you need anything in the meantime just hit reply. Thank you, Dominie

Posted 6 years ago

“I ordered my birthday outfits with PLT & ordered it a week early before the big day & I still haven’t receive it, bearing in mind I selected next day delivery too. PLT has issued me a delivery refund however PLT still haven’t got a clue where my missing parcel is & are giving me the run around & Hermes well don’t get me started on their appalling customer service, or lack of one. PLT choosing Hermes as their delivery service in the UK is appalling. Hermes are consistently unreliable and as per usual late delivering my package. I wish PLT would consider using a different courier as it really lets them down tremendously & has put me off ordering with them again as this is the 2nd time this has happened to me buying from PLT.”

Helpful Report

Posted 6 years ago

Hi Deborah, I'm sorry to hear you haven't received your order. I can see this post has been sent twice and I've replied to your earlier message. If you need help with anything else please let me know or send a message over to our Customer Service Team either through email or social media. Thank you, Dominie

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

PrettyLittleThing.com Reviews