PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,348 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

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Metrics

2.6

Based on 2,348 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always very happy with things iv ordered .great service.”

Helpful Report

Posted 6 years ago

Hi Sandra, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. - Shahbaz

Posted 6 years ago

Hi Sandra, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. - Shahbaz

Posted 6 years ago

“I never recieved my order, and I spent alittle over 100$!”

Helpful Report

Posted 6 years ago

Hi Mercedes, I'm so sorry to hear you've not received your parcel just yet. I've sent you an email so that I can get this sorted out for you. - Shahbaz

Posted 6 years ago

“Cute clothes with decent quality, but the return process is a b*tch. Plus, you can’t exchange anything which is absolutely absurd. I bit the bullet and kept my item that didn’t fit because in the end, it’s going to cost me less to get it tailored than to return the item and buy it again in a smaller size.”

Helpful Report

Posted 6 years ago

Hi Alaina, I'm so sorry to hear you're not happy with the returns process. We do have a quick and easy returns portal where you can return your items through by clicking here - https://usprettylittlething.intelligentreturns.net/main/landing Returns cost one flat fee of $4.00 if returning through the portal. For more info on how to return from the USA, click here - https://www.prettylittlething.us/returns-policy At the moment, we're unable to offer exchanges however it is something we're looking into offering our customers in the future. - Shahbaz

Posted 6 years ago

“So I have the royalty delivery which is well worth it if you need clothes ASAP. I always find the sizing aren’t true at all, I wear an 18 but always end up buying at least a 22? De grading as always. The delivery is okay apart from that fact that Hermes are awful and have lost at least 2 parcels I’ve ordered for next day. I feel like the clothes are okay but very expensive compared to brand like boohooo who have an extensive plus size range.”

Helpful Report

Posted 6 years ago

Hi, I'm sorry to hear the sizing isn't quite right when ordering from us and that you always have to order a size up and that you've also been experiencing delivery issues. I've dropped you a private message so that I can look into this further on our end. - Shahbaz

Posted 6 years ago

“Left a review here a few days ago, really unhappy with my latest order. Admittedly it was harsh but I still stand by the initial review. The sizing is awful, to have a size 8 pair of leggings squeeze my legs together, painfully, and be unable to get them past my bum, was horrible. It honestly left me feeling embarrassed and ashamed. But why? My other leggings, dresses etc in the same size fit like a dream. We're supposed to be promoting body positivity, they use more plus size models, petite models, but their sizes are still smaller than the average high street store? I have leggings from years ago just from one of those stores in a size 6 that I can get into with ease so.. I will say that their customer service team is amazing, they refunded my delivery fee and my discount code. I'm not sure if I'll use it but I'm very appreciative nonetheless.”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry to hear that the leggings don't fit quite right and totally understand how you feel disappointed about this! I recommend checking our size guide to help choose the best sized items before popping them into your basket. You can view our size guide by clicking here - https://www.prettylittlething.com/size-guide I've sent you a private message in regards to this. - Shahbaz

Posted 6 years ago

“Fast shipping and delivery, true sizes and good fabrics”

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Posted 6 years ago

Hi, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. Alex

Posted 6 years ago

“Easy to order Great prices”

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Posted 6 years ago

Hi, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Alex

Posted 6 years ago

“Quick delivery and good quality”

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Posted 6 years ago

Hi Leah, We’re happy you’re happy. Come hit us up again soon. Alex

Posted 6 years ago

“Delivered good quality and earlier than l expected”

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Posted 6 years ago

Hi Shuntell, We’re happy you’re happy. Come hit us up again soon. Alex

Posted 6 years ago

“Fabric is super thin and have threads all over the item.”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear about this. we'll pass the feedback on to the teams, please return any unwanted items to us for a refund using our standard returns process located below. https://www.prettylittlething.com/returns-policy Alex

Posted 6 years ago

“Easy to order always have new stock daily. Quality of clothes is amazing I have ordered so much of stuff off here and don’t really shop anywhere else now”

Helpful Report

Posted 6 years ago

Hi, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Alex

Posted 6 years ago

“Service great. Loved the blouse I bought and a great price.”

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Posted 6 years ago

Hi, We’re happy you’re happy. Come hit us up again soon. Alex

Posted 6 years ago

“OMG Nothing like in the photo and I’m sick of this happening time and time again From now on I will be spending more money on a better site for better quality Poor, poor and a massive let down. Shop else where!!!!!”

Helpful Report

Posted 6 years ago

Hi Sarah Sorry to hear about your order not being like the image on the site. If you ever receive an item like this just let us know on the link below https://www.prettylittlething.com/contact-us and drop us an image of the item and we can look into this further. Alex

Posted 6 years ago

“Very inconsistent sizing between all size 8 items in my order, had to return them all and I then had difficulty accessing the portal for returns and then when found it was not working. Had to return my items through the parcel connect website itself.”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear about your order, we'll pass the feedback on regarding the items and the returns portal so we can get this looked into. Alex

Posted 6 years ago

“Bad quality and it doesn't fit like it does on the model. It's very open in the front to.”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear that the item you received was not right for you. I have sent you an email so that we can take a look into this item further. Please check your inbox along with your spam and junk folders for this. I'll drop you a private message in case you need to reach me here. Alex

Posted 6 years ago

“Every purchase I made I’m 100% happy with the sizing and description model and style of the it’s.. will continue to shop with pretty little things and will recommend to anyone! Great stuff x”

Helpful Report

Posted 6 years ago

Hi Hulya, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 6 years ago

“Never received my order and I am still trying to get my money back...this is the second time around. Not impressed with this site.”

Helpful Report

Posted 6 years ago

Hi Diana, Sorry to hear you never received your parcel, Taking a look it seems that your address was incorrect and the parcel has been returned to us by the courier, we recommend logging into your account and just checking your address details. I'll drop you a private message regarding your refund. Alex

Posted 6 years ago

“It has been a week since my expected delivery date and I have yet to receive my package. After reaching out to customer service I was told I would have to wait 20 days past the expected delivery date to receive a refund or be able to reorder my initial order. I intentionally ordered my product early because I had a photo shoot a month and a half later. However now I’m having to make last minute adjustments due poor service. Won’t be shopping with this company again.”

Helpful Report

Posted 6 years ago

Hi Dayva, Sorry to hear about your parcel being delayed, I've taken a look into this for you and will drop you a private message with the update on your parcel. Alex

Posted 6 years ago

“After I had bought an order of Fashion Nova clothes over last summer I switched to buying my clothes from Pretty Little Thing. I feel as if the quality is much better and the clothes are much more practical to wear every day. The customer service is great and I have had no missing clothes when delivered. The prices of clothes are great especially when they have a 50% off discount. The only con I have discovered is that one time I was not at my house to sign for the package and it was sent to a mail distributor by my house. It was not super far but it was an inconvenience since it’s just a package for clothes, I hope they can change this so they can just drop it off by my door next time.”

Helpful Report

Posted 6 years ago

Hi Kate, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. Alex

Posted 6 years ago

“Quick service and fab clothing”

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Posted 6 years ago

Hi, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Alex

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,348 reviews