PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,348 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

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Metrics

2.6

Based on 2,348 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a denim jacket that was meant to be "oversized" and let me tell you it was definitely not. It fits small and looks nothing like the picture. Plus the denim has a foul (poo like scent) to it. I've tried washing it so many times and still no improvement. This was one of the many bad experiences I've experienced with PLT. I've tried giving the company the benefit of the doubt but I've been let down countless times.”

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Posted 7 years ago

“I'm waiting over a month for my refund. Nobody answering emails. Worst customer service imaginable.”

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Posted 7 years ago

“Two different orders I made within a month never arrived. Refund issued immediately however excluding the delivery fee?! It’s unfair that I had to pay for the shipping when my orders never arrived. It seems the issue lies between the communication with PLT and the courier, as on both occasions I received emails that my order was dispatched but was unable to receive any tracking information from then onwards.”

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Posted 7 years ago

“Always happy to take advantage of offers..and PLT do have free of charge delivery even on next day deliveries”

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Posted 7 years ago

“BUYERS BEWARE! Poor customer service. Getting the run around. Extreme frustration. Feeling ripped off. Don't do as they say. Return procedures are TERRIBLE, LENGTHY and STILL UNRESOLVED.”

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Posted 7 years ago

“Pretty little thing is a scamming company which takes no pride in customer services. They never sent an order I made in decemeber 2017 and never responded to my many emails asking of its whereabouts (I received an email that said it is being processed but then nothing after that regarding shipping and tracking etc. When I try to track it I am told by a generated message that tracking information will be made available when the parcel is handed to the courier. Strangely enough I received another order that I made a week after ordering the initial one. But still no sign of the first one. The customer service never responds to my emails further than an automated reply saying they have received my enquiry. The clothes are terrible quality and cheaply made. Definitely not worth the money spent. I will never shop here again. Perhaps I will try tweeting this review to them @OfficialPLT_CS”

Helpful Report

Posted 7 years ago

“DO NOT ORDER FROM HERE . I placed my order back in November, it’s January 13, 2018. The delivery date was set for December 12 and my clothes never came. They don’t have a phone number and they never responded to my email & I spent over 200$ on their site. There is no way I can get in contact with them to get my refund . #scam”

Helpful Report

Posted 7 years ago

“So I ordered a top of this site and it’s saying canceled, but I have purchased it. The money was straight away withdrawn from my card but no information on the item or delivery date. I order this item on the 3rd of December. Can some please help?”

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Posted 7 years ago

“I do not recommend this website to anyone! I purchased an order of 3 items and did not like them at all so I returned them at the post office. It has been a month and I still have not received my money back. I have been in contact with the website and they tell me I need proof when I had already thrown out my receipt. Clearly the proof is the clothes back at their warehouse so i do not know why they can not give me back my money when they now have the clothes sent back to them. As soon as they received the returned clothes they should have gave me back my refund no question about it. I am 100% reporting this website to the better business bureau tomorrow if they do not give me my money back by then.”

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Posted 7 years ago

“The quality of the clothing is good and delivery is the right on time and is very good. Problem is the sizes are totally off! For someone who is quite is quite petite its difficult to get things that fit properly. Bought a corset belt and only comes in one size... last time I checked a size 6 wont fit in something a size 10 can so I really recomment you make some size variations! Also i bought two dresses, one red satin one (very staticky) which was very misleading as it looked ajustable in the picture and description has not much information just a fashion tip. The black dress however looked very sexy on the model however on a petite person like me who is not busty and has an off figure it covered nothing, i felt like i was wearing underwear. Most clothin is misleading but when you find the right thing (like a simple top) its a great website. So basically useless. But thanks anyway.”

Helpful Report

Posted 7 years ago

“i've ordered plenty of items from PLT, i always recieve parcels on time, i ordered next day delievery and i recieved it on the next day im shocked to see so many negative reviews. quality of clothing is also great”

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Posted 7 years ago

“Website is a complete joke. I ordered a dress and charged 3 weeks later no tracking information was provided and no sign of the dress. I wrote to costumer service and was told that my card would be refunded in 3-5 business days and no reorder option was available! First of all why? when the dress is still on the site and in the size i ordered. Next were you never going to inform me or refund me if i did not say something? Or were they hoping i forgot about the order. I reached out again to complain and have been ignored..LAST TIME i will ever even visit there site! It is a shame that celebrities even associate their name with some items on this site.”

Helpful Report

Posted 7 years ago

“They clearly don’t stock a lot of sizes in the bigger size so a 16 and 14 always out of stock. They don’t restock after selling out so what’s the point??”

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Posted 7 years ago

“one month delay for delivery inside EU . no given information about delay . absent customer service .do not buy from this eshop. Give your money to the 100 other eshop existing .”

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Posted 7 years ago

“I’ve placed an order on the 26th of December and yet to receive or hear a thing about my order but yet my money was taken straight away out of my card, can u please give me some sort of information on my items if not I would like a full refund please”

Helpful Report

Posted 7 years ago

“Love the clothes, the customer service is shocking though. I placed an order in early December for the guaranteed to be here by Christmas offer. On top of that I did express tracked shipping to ensure I would get my items. The first problem was the tracking number, completely did not work and completely wrong but I thought no worries I'll get an update when they were going to deliver it the day of. The Friday before Christmas rolls around and whilst I was at work I got a message stating the my parcel was to be delivered that day so I thought amazing right on time. Wrong. The parcel was a 'signature required' parcel and instead their couriers decided to leave it at the front door where it was then stolen. How do I know this you may ask? Because there were 2 parcels, one containing clothes and the other containing a singular pair of earrings. Guess which was at the door, the earrings. Contacted the courier they have no clue as they said on their end it was never dropped off and I said well I can assure you I've got one parcel here and no one signed as we were all at work so it was just dumped there. I then contacted the company who were completely shocking. They messed me around for days, in the end I had to submit a statutory declaration saying I never received the parcel and I had asked for compensation. They stated, and I have this in writing, that they would provide me a 50% REFUND on a second order. I refused to do that until I got my first order refunded. So already we are at about 3 weeks with no order and no clothes. Today (01/01/2018) I placed the order, used the discount code as I did the first order and once placed contacted them to state that I've processed the order so please can I have the 50% refund as stated. Basically in summary they're not honouring that because I used a discount code even though the initial interaction never stated this clause. Overall I'm completely angry, there's no contact number they refuse to call me and everything is online. I'm honestly considering legal action but have no idea where to start. I had been ordering off them for about a year and massive $500 orders at that so to be treated this way has completely put me off this company. They're all con artists never again, I would never recommend this company and genuinely I used to be such a strong supporter.”

Helpful Report

Posted 7 years ago

“Return policy said I would get my refund in 3-5 days. Its been two weeks I have not received my refund. Had to go through the hassle of emailing them several times. Had to send bank statements to prove I got no refund. Worst customer service. Never buying again.”

Helpful Report

Posted 7 years ago

“I ordered a dress for a New Year’s Eve party. It looks great, the material isn’t as stretchy as I thought it would be but the fit is nice! The material is not see through, it is thick and looks like the picture. I chose the regular shipping method and it came on time, before 2 weeks. I’m pleased with the dress and the shipping time”

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Posted 7 years ago

“Suprised to see all the negative reviews, I've ordered from PLT lots of times and always arrived the next day and whenever I've had to return something it's always been dealt with promptly! Very happy with PLT service!”

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Posted 7 years ago

“My order was express post , emailed them after 10 days no response just an email from PayPal to advise my express post payment was refunded. Received my items 12 days later, item missing emailed them again (no other way to contact them) to advise item missing no response just an email fro PayPal to advise refund given for missing item. I didn’t want a refund I wanted the item I ordered!!! Worst customer service ever, don’t even respond to emails. Will never shop on your online store again”

Helpful Report

Posted 7 years ago

PrettyLittleThing.com is rated 2.6 based on 2,348 reviews