PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,348 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,348 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how PrettyLittleThing.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not reputable! You will never receive your order and customer service is terrible! Call your bank and report the fraud. Your bank will get your money back and investigate!!!”

Helpful Report

Posted 8 years ago

“I have returned a dress since the 17th still no refund. They stopped responding to my emails. I sent the dress back and yet they refused to refund me I am planing to call 7onmyside to show other people how much a rip off this site is”

Helpful Report

Posted 8 years ago

“order never came”

Helpful Report

Posted 8 years ago

“Didn’t receive my full package and I spent $300!!! Have been messaging non stop and they r ignoring it! Everyone going through it please go on the ceo’s Twitter and instagram so this fraud stops happening!!!”

Helpful Report

Posted 8 years ago

“I gave one star because I can’t give them zero...Absolutely awful experience!!!! I ordered few things from them , didn’t like 2 items so returned them. I had to wait a month for my money to be returned to me!! I will never shop with them again!”

Helpful Report

Posted 8 years ago

“Where's my order? Hi, I've ordered 3 items in the beginning of the month I live in the the Canary Islands and I still haven't received my orders, I'm planning on wearing them this New Year's Eve and my coming birthday in January and I'm worried if it will get here in time. Both the tracking numbers given to me weren't really helpful. Please tell me what happened to my orders. This is my order number 109920485. Pls let me know asap.”

Helpful Report

Posted 8 years ago

“Haven't bought anything off-line from PLT, i was going to buy a dress now, but after reading all these reviews F these scum. I'm not putting myself through the stress! I hope the business goes bust. I hope the company is reading this as reviews are powerful thing and you're gonna lose a lot of customers for bankruptcy and false advertising you bastards. And thank you to all the people that are reviewed them, as you just saved one person from going through stress, hastle and disappointment !”

Helpful Report

Posted 8 years ago

“ABSOLUTELY AWFUL, TOTAL SCAM. Ordered a dress and never even received it, couldn't get my money back either. Embarassing how they fool people like this.”

Helpful Report

Posted 8 years ago

“Third time ordering from this website. First time my parcel arrived a couple of days late, the sizing was off. Second time I waited a month for my package to arrive. Tracking said it was still processing and PLT said that it had been delivered. Instead of sending me the clothes again I was given a refund and told to re-order them which means I missed the discount that was on offer when I originally purchased items from them. Third time the package came a couple of days late. Super excited. I'm a constant size 4 yet all the clothes ran either way too big or way too small. Material quality wasn't that great, I'd rather buy from Supre instead of PLT. TL;DR - Website images are misleading. Shipping takes too long. Customer service is average.”

Helpful Report

Posted 8 years ago

“I've been waiting a while for my dresses. If i dont get these dresses tonight (the expected arrival date) i will flip sh*t!!!!!! WORST SITE EVER. SAVE YOURSELF THE AGGRAVATION.”

Helpful Report

Posted 8 years ago

“Ordered my daughter a rainbow unicorn onesie for Christmas received a solid pink one that looks nothing like the one we ordered. No refund. I can pay to turn it and pay for them to ship me another one. WTF? Are you serious not worth the hastle. Seriously disappointed. Hope it doesn't ruin her Christmas.”

Helpful Report

Posted 8 years ago

“Scam. Total scam. Famous for how TERRIBLY made their clothes are. Experts at catfishing - clothes look great online, come looking like rags made in China. Delivery is a JOKE - constantly scam northern Irish people into paying for UK next day delivery. WE'RE IN THE UK? Why don't we get it the next day??? Yet am offered and charged for next day every single time. When I complain, it somehow takes 5 business days to get my postage money back. Took 10 seconds to take it from my account though? And I ordered something on Wednesday, it's now SATURDAY NIGHT and no parcel. No reply from them on what's app or Twitter. Scammers disgusting company that should go bust.”

Helpful Report

Posted 8 years ago

“Yeah this shits a scam! They act like they wana help but they don’t they just want your money. I ordered items 2 weeks ago and it said my things would be here December 5 and they have yet to show up.. don’t wast your money here.”

Helpful Report

Posted 8 years ago

“SHIPPING SUCKSSSS!! You pay 5 bucks for standard shipping & you don't even receive your items till practically 3 weeks later! Might be the last time I order from them.”

Helpful Report

Posted 8 years ago

“DONT DO IT my 13 year old daughter wasted her hard earned money on an order that hasn’t showed up!!!!!!!!!!!!!!!!!!!!!!! No more needs to be said Go to a real shop This is BS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 8 years ago

“Would highly recommend that you shop else where. Yet again as has happened before item taking forever and when emailed customer service no reply. Go to one of the reputable online retailer. I have a very upset daughter with no outfit for xmas party, disgusted”

Helpful Report

Posted 8 years ago

“I ordered clothes from this website over a week ago and I was given a date that it was suppose to come, December 1st. On this date it didn't arrive and when I tracked my order a few days later it said it was suppose to be here on the 6th of December. I still do not have my clothes and I ordered it for a special function I needed it for over the weekend. I was really excited about this website and am really disappointed that I still have not received them and can't track it properly to know where it is.”

Helpful Report

Posted 8 years ago

“awfull company orderd a dress from them and the zip was broken they are only offering me 30% back the dress was £35.00! material is awfull im discusted in how they treat a regular customer its safe to say i will never EVER be ordering from them again!!!”

Helpful Report

Posted 8 years ago

“Love what they have going on but when you order an expensive package and it doesn't arrive for 3 weeks after you paid for the 5 day shipping...not exactly the best or honest services.”

Helpful Report

Posted 8 years ago

“Very poor site. Most things are out of stock or cheap quality! Stay away!They are quick to take your money then say things are out of stock . Why do they still have a website ? Don’t waste your time here !”

Helpful Report

Posted 8 years ago

PrettyLittleThing.com is rated 2.6 based on 2,348 reviews