PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,348 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

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Metrics

2.6

Based on 2,348 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the customer service was absolutely brilliant. Lost my order number and didn't know how to track my parcel. Customer service gave me all info I needed straight away. When i had to return an item I was refunded almost immediately with no questions asked. Brilliant!!!”

Helpful Report

Posted 8 years ago

“Ordered multiple items and they came with marks all over them as though they had been worn and the strap on a dress was broken. Dirty and disgusting.”

Helpful Report

Posted 8 years ago

“I’m not returning to this website because 1. Delivery has to be paid for which is such a rip off 2. My parcel said it got delivered and it actually hasent been and there’s no site of it anywhere, I feel completely scammed as I spent £50 on this website, never again.”

Helpful Report

Posted 8 years ago

“Customer service is discussing”

Helpful Report

Posted 8 years ago

“I am very disappointed with the experience i have had with PLT. They first sent me the wrong item and then told me they could not send me the correct one, even though the item i wanted was still available in my size on their website. They told me I had to send back the incorrect item first and pay for shipping and then i would get refunded. Second, I returned an item and never saw the refund. I contacted them, and they said they never received it, even though the postage tracking said it had arrived. PLT owes me money as well as the correct product. DO NOT ORDER WITH PLT. The customer services is HORRIBLE and you will end up just losing money. Go to other sites like ASOS; they are much better.”

Helpful Report

Posted 8 years ago

“The worst customer service ever!!! I placed an order a week and a half ago, got an email saying my order dispatched but I never received a tracking number. I needed this dress for a very special event and there website said I would have it by the 16th of November however I had to find a way to contact the shipper and they provided me with an entirely different shipping date, which would make me miss the event! DO NOTT NOTTTT NOTTT shop with them!!!!!”

Helpful Report

Posted 8 years ago

“hi if there was a no star option I will give this company that, they are terrible my daughter ordered a dress a month ago we returned the item on 10-19-2017 via USPS tracking and delivery option so we can track. Upon asking for refund they demanded a receipt of return, which they can guess the weight of item before returning my money. I sent them both the receipt which has no weight on it as I was not told before to return it there preferred way and also the tracking confirmation that its indeed sent to them. now the dress it was a sham see through dress nothing what showed on the internet. Also a xs was three sizes bigger than her.I cannot believe companies like this of customer service exist in USA they have my order number why cannot I get my refund? also I had to spend more money to send it back the only one suffering losses here is me.”

Helpful Report

Posted 8 years ago

“Been waiting on a refund for over a month. They lied and said the process my refund, then say it’s a refund error just constantly lying finally disputed with PayPal tomget my money back.”

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Posted 8 years ago

“I received my order, material was flattering, I sent the item back and paid for the shipping, after two weeks I still haven't heard anything. opened a paypal case and provided the tracking number, PLT is saying they didn't received the return...I have proof that they did. and unable to reach anyone for any help...”

Helpful Report

Posted 8 years ago

“dress arrived 6 days late and was ruined no clue what has happened but the return slip inside has been ripped up as well.”

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Posted 8 years ago

“I have been waiting 3 weeks for a refund of 5 items. The email I received confirmed receipt of 4 offends items. To date I have sent 35 emails with all the information and supporting evidence. But still no refund and no further response.”

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Posted 8 years ago

“Hi! I ordered this beautiful af dress a week ago and i received it today . I was a lil bit scared by the bad reviews but now i m so happy . The dress is amazing and the service was i d say the best .”

Helpful Report

Posted 8 years ago

“TRASH ! Your items wont come in time and they won't notify you. Its been almost 2 weeks and my order hasn't even shipped! The site says 5-7 business days. Lie. I contacted them and they said my package failed to leave the warehouse. Never ordering from here again.”

Helpful Report

Posted 8 years ago

“I ordered a top and culottes from PYT -unfortunately they didn't fit and I sent both items back the day after I had them delivered. I received an email refunding the culottes but not the top even though they were in the same package. After several emails to customer services I'm still waiting for a reply and still £15 out of pocket. Will not be using this company again and I would warn others not to either. No phone number available to contact anyone just generic emails sent out. I feel like I've been scammed; buyers beware!”

Helpful Report

Posted 8 years ago

“Great prices. Next day delivery free”

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Posted 8 years ago

“Great delivery. Love there clothes”

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Posted 8 years ago

“Charged twice for an order that was unsuccessful in being placed. I'm now having huge problems in trying to receive a refund. I can't talk to anyone because they don't have a telephone number. I'm hoping my problem is resolved before Christmas as £46.00 is needed in my pocket rather than this company's! I wouldn't use them again I'm afraid.”

Helpful Report

Posted 8 years ago

“Overcharged me after a discount code didnt apply. They wouldn't refund me after this”

Helpful Report

Posted 8 years ago

“The clothes are cute, yes! But if you need an item for an event, don’t count on it. The delivery time frame is super inaccurate. I am currently still waiting on a package and forget about getting in contact with them. I don’t know what is the purpose of them even having a customer service email. I am huge on customer service and they provide little to none. The frustration you go through with the shipping process definitely overrides their unique clothing.”

Helpful Report

Posted 8 years ago

“Pictures and videos on website and app look nothing like the clothes when you get them. Material is so thin and cheap practically see through, also one of the items had a huge brown stain on... wouldn’t recommend definitely don’t waste your money here. Can get the same stuff in primark for a better quality!”

Helpful Report

Posted 8 years ago

PrettyLittleThing.com is rated 2.6 based on 2,348 reviews