PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,348 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,348 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered with express shipping (4 working day delivery) and 6 working days later I'm still waiting. Emailed them 2 days ago and still waiting on a response, also messaged the facebook page and no response I will definitely be telling all friends and family to be avoiding this site Not happy”

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Posted 8 years ago

“They clothes area so unique. I love it”

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Posted 8 years ago

“I ordered a top for next day delivery, it didn't turn up so I emailed them! They then decide to tell me the top is out of stock after I had paid and ordered it! if I didn't email them I wouldn't of had any information, disgusting service!”

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Posted 8 years ago

“Don't bother paying for 4 day priority shipping, didn't arrive until 8 days later, leaving me with nothing to wear for my special occasion. Do not recommend, will not use again.”

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Posted 8 years ago

“Ordered a skirt and the material was just flymsy and the hem was not sewed down correctly. I also ordered a tie up crop too but it was not tied up as the photo suggests.”

Helpful Report

Posted 8 years ago

“You sent my item to the wrong depot (according to Hermes) and 5 days later it has still not arrived (I paid £5.99 for postage of 2 small tops). No email thanking me for my purchase. No phone number to contact you to let you know what Hermes said and Hermes say to contact you. 3 emails to customer services but no response other than a standard reply saying you'll be in touch asap. If you only provide an email service for customer services, why don't you respond more quickly? I've had issues with delivery sometimes with other companies and they have been easily resolved over the telephone with a customer services team member. Your customer services are non existent. These tops were for a present and unless they arrive by lunchtime today, it's too late. I bought them on Saturday (you even chase people to buy now with the clock ticking to put items into the basket - you're very keen to take the money!!) - surely it's reasonable to have received them by Thursday??? I understand that Hermes may have cocked up but why didn't you read my email on Tuesday and sort it out?”

Helpful Report

Posted 8 years ago

“Wish I had've read reviews before returning my items. Everyone calling them thieves are not wrong - sent my order back (the day I received it) as half was broken and didn't end up needing the other half. Used a reputable tracking postal service which I can see has delivered it to the address they provided, though they are now refusing to refund until I provide proof of postage purchase as it's been more than 21 days since dispatch, which is false. Glad I used PayPal. Not to mention their political replies "I can understand how this may make you feel". Pffft, will not use again.”

Helpful Report

Posted 8 years ago

“I have never had a worse return experience in my life. I orders all size 8 or 10's and I received all my clothes in size 14?? I don't understand how that happened... Either ways, it has been over a month and a half and I still haven't received my refund AND I had to pay $15 for shipping the clothes back so why does it take this long to refund me??”

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Posted 8 years ago

“They were a reasonable price, and my order was delivered exactly when they estimated!”

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Posted 8 years ago

“Purchased a dress and when it arrived in its packaging it looked like it was a new dress however when I pulled the dress out to have a look at it, there was make up/fake tan all over the top of the dress. I got on to their customer service team who lacked any actual customer service skills and have not resolved the problem. they expect me to pay for the return of the dress and then place a new order for another one. Very disappointed and will not be buying from them again!”

Helpful Report

Posted 8 years ago

“paid express shipping which states 4 days max unless extremely remote area. welll over a week later still no items, customer service sucks, products are average at best from pst experience inonly went back for a sale and because i had am event hut the items still arent hre. stay away from this crapy site”

Helpful Report

Posted 8 years ago

“Don't order, I haven't even received my goods to even review my "goods" despite paying for the expedited shipping as the discount codes are BS. They use fastway couriers (their reviews are a fun read). I looked at their facebook reviews, and, I think they legit delete all their negative reviews, I am hoping the mass people that use these companies will soon realise.”

Helpful Report

Posted 8 years ago

“Bad customer service! They have yet to refund me for my product return and it has been a month and a half!!!!!!”

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Posted 8 years ago

“as soon as i went onto the website i fell in love with all the products, the delivery was super fast, including a really cheap £1 next day delivery which i was delighted with, the website is great itself. my only concern is that the clothes seem to be too small, so i'd suggest going up a size or two, especially if you have bigger breasts”

Helpful Report

Posted 8 years ago

“larger order both on the same day tracked the packages both recieved into pretty little thing warehouse on the same day. Yet I have only been refunded for the single item have sent emails and been told they process refunds in order of how they recieved the package but they recieved both on the same day and the larger package was ordered before the single package so where is my refund and why are they only contactable via email personally I shall never order from them again I would not recommend them crap customer service very quick to process your money but very hard to refund.”

Helpful Report

Posted 8 years ago

“I ordered over £100 worth of stuff 6 items in total, which took 4 days to come and only ONE thing arrived. When you contact pretty little thing they say it was delivered which is correct however where are my other 5 items I ordered???? Customer service team take ages to get back to you and even then they are no help, will try for a refund through PayPal as I spent £118 yet only received £34 worth of goods AVOID AVOID AVOID !!!!!!!”

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Posted 8 years ago

“Purchased items with free next day delivery. very impressed with the offer and service”

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Posted 8 years ago

“LOVE IT!! always get my order on time, so cheap and so nice”

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Posted 8 years ago

“The clothes were great and stylish - exactly what I expected. However, I ordered next day delivery and my clothes arrived 5 days later, as there was a weekend in between.”

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Posted 8 years ago

“Placed my order and as i click confirm checkout to pay my laptop directs me straight to a page that warns me about hackers trying to get into my banking info and I thought that that they stole 40$ from me but thankfully I was able to cancel it in time. This website is a scam. do not buy from it. I wish I could give a 0 rating. Disappointing and scary.”

Helpful Report

Posted 8 years ago

PrettyLittleThing.com is rated 2.6 based on 2,348 reviews