PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.58

2.6 Rating 2,357 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very fast delivery slow on returns but worth the money”

Helpful Report

Posted 6 years ago

Hi, We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 6 years ago

“Awful. I’ve ordered three sweaters from here. One pink one black and one grey. The pink is a size Large (14-16uk) and fits great. The black is a uk 20 as I wanted it extremely oversized. It’s smaller than the pink. Then I bought the grey in a uk26 because I wanted it to be HUGE, it’s smaller than both of the others. I’ve put them on top of eachother and it seems the only thing that gets larger as the size goes up is the sleeve length. So dissatisfied with my order it’s ridiculous. Will never buy from there again.”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear about your order we want to take a further look into this. I've sent you an email, please check your inbox along with your spam and junk folders for this. Alex

Posted 6 years ago

“Just started to buy at pretty little thing for my daughter very pleased with the service quick delivery good prices very happy x”

Helpful Report

Posted 6 years ago

Hey Sharon, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Thanks Usman

Posted 6 years ago

“Ordered the waterfall coat in black. Every store is different so I measured my self twice while referencing the PLT size chart. It was too small when it arrived. Not only that but the fabric/stitching quality is unbelievably poor. I’d return but there is no return parcel included and they want me to pay for shipping.”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear the sizing wasn't on point. We don't offer returns from the USA, however, we do have a returns portal which offers returns at a low fee of $4. You can create the label on this link - https://usprettylittlething.intelligentreturns.net/main/landing Whilst we try to stick to our size guide as much as possible, sizing can vary depending on the style and fitting of the jacket and bodyshape. Thanks Usman

Posted 6 years ago

“I can find clothes that can't be found in stores and when I wear them, everyone is like 'Where did she find this... So cute.' Of course, i tell my friends. Prices are great, delivery fast... I can find all informations about products I need, so I had no need to return anything. I'm slightly addicted...”

Helpful Report

Posted 6 years ago

Hey Danijela, Thanks so much for your kind words! We know you’ll have looked next level in your new PLT. Come shop with us again soon. Thanks Usman

Posted 6 years ago

“Items all in good conditions and so cute, quick and easy delivery, no damage to package when it arrived. Good serive”

Helpful Report

Posted 6 years ago

Hi Olivia, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Alex

Posted 6 years ago

“Some things poor quality but others can be great but hit or miss”

Helpful Report

Posted 6 years ago

Hi, Thanks for the feedback if you ever need any future help just hit us up. In the meantime, happy shopping! Alex

Posted 6 years ago

“Fast delivery Cute clothes and accessories”

Helpful Report

Posted 6 years ago

Hi Inès, We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 6 years ago

“Every single time I order with PLT the incorrect order comes or items are missing or damaged. The customer service do not respond or try help and I also pay for next day delivery every time which should be refunded due to the company sending the wrong orders, however, they never refund this. Extremely disappointed, I should have learnt my lesson by now!”

Helpful Report

Posted 6 years ago

Hi Georgina, Sorry to hear about your orders. I've dropped you a private message to discuss further. Alex

Posted 6 years ago

“I am very pleased with this product. I bought it as a gift and I am happy with how it looks. It arrived very fast which was a nice surprise. It was affordable and looked great.”

Helpful Report

Posted 6 years ago

Hi Saoirse, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. Alex

Posted 6 years ago

“This is my go to website for all things fashion. Trust me you are guaranteed to find something on here. Their prices are very reasonable, they always have promotions/discounts.”

Helpful Report

Posted 6 years ago

Hi Nya, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. Alex

Posted 6 years ago

“for starters the items were delivered to the wrong house. i went to the post office which they showed me a house which wasnt mine. i drove down 4 different streets and found my items. the sizeing wasnt good. i ordered two things the same size and one fits, the other doesnt. i got two skirts, one black, one white and the are both see through. not really happy with my purchases”

Helpful Report

Posted 6 years ago

“for starters my delivery was sent to the wrong address 4 streets away. i got my items and the sizeing wasnt the best. i got two items the same size and one fits and the other doesnt. i got two skirts one white and one black and they are both see through. regret buying the items”

Helpful Report

Posted 6 years ago

Hi Chenae, Sorry to hear about your order, I have sent you a private message to discuss further. Alex

Posted 6 years ago

“Postal could be better”

Helpful Report

Posted 6 years ago

Hi, Thanks for your feedback we'll pass this on to the dispatch team. Alex

Posted 6 years ago

“My best place to shop ;) size is always spot on & fast delivery.”

Helpful Report

Posted 6 years ago

Hi Samantha, That’s amazing to hear. Thanks so much for spreading those good vibes. Hope to see you shopping with us again soon. Alex

Posted 6 years ago

“Order two blazer dresses in size and I just love them. I’m 5’4, and 135 pounds :)”

Helpful Report

Posted 6 years ago

Hi, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 6 years ago

“Amazing prices. Next day delivery for a year is the best thing and everything always turns up next day even when ordered late (before 10). Returns are easy although refunds do take a couple of weeks to go back in bank. My teenage daughter can buy a new dress with pocket money, which they love.”

Helpful Report

Posted 6 years ago

Hi Alison, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Alex

Posted 6 years ago

“Awesome A+++”

Helpful Report

Posted 6 years ago

Hi, We’re happy you’re happy. Come hit us up again soon. Alex

Posted 6 years ago

“Ordered 3 dresses on a Monday that were required for a dancing performance on Wednesday the following week. To be sure I’d get them on time I paid $15 for Express shipping (5-7 business days) and received notification the same day that package had been despatched and would be received following Monday. There were no entries in the tracking info and I was getting concerned as I had no idea where they were and friends who ordered without express shipping had already received theirs. I emailed PLT but got no response, I was going back and forth with the postal company who could not tell me anything except that they received the parcel from PLT 5 days after I placed the order. Dresses arrived 4 days late (on Friday). I sent at least 3 emails to PLT with no response. Contacted them via Instagram and was told they don’t deal with sales queries and that I needed to email. I wasted so much time, ringing and emailing and in the end got nowhere other than receiving some very ordinary dresses much later than I should have and had to deal with a very stressed out daughter in the process. The postal company advised that the timeframes quoted by PLT are only accurate if they despatch the goods on the same day they’re ordered which is highly unlikely. My advise is shop elsewhere and don’t rely on express shipping to get your order on time.”

Helpful Report

Posted 6 years ago

Hi Anita, Sorry to hear that your parcel was late, especially as these dresses were needed for a dance performance. I have taken a look into this and have dropped you a private message to discuss further. Alex

Posted 6 years ago

“Was given a faulty item so I messaged PLT on Facebook and they resolved it straight away, giving me a FREE replacement of the item as an apology! Shout out to Jaida for helping me today, much appreciated!x”

Helpful Report

Posted 6 years ago

Hi Emily, Glad we helped if you ever need any future help just hit us up. In the meantime, happy shopping! Alex

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,357 reviews