PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,347 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,347 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price nice clothes”

Helpful Report

Posted 5 years ago

Hi, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. Thanks Kay

Posted 5 years ago

“Pvc jumpsuit, loved it. The only criticism I would say was top was a bit big, because I’m small chested Maybe I should have got size 10 rather than 12. Other than that I loved it.. the bit on bottom, make your butt look extra big. And nicely shaped.”

Helpful Report

Posted 5 years ago

Hi Georgina, Thanks so much for your positive feedback. If you ever need any future help just hit us up. In the meantime, happy shopping! Have an amazing day and come back again soon. Thanks Kay

Posted 5 years ago

“Great style huge choice . Great service at hand when required. Price is competitive . Wish my deliveries would come faster as i live in spain and delivery charge is high .”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Thanks Kay

Posted 5 years ago

“This was my first time ordering from PrettyLittleThing.com The online experience was over all pretty easy (except for my own indecisiveness on which colour dress I wanted as the dress I ordered came in 2 colours). For the most part, the dress does look the same as is in the pictures on the site and it helped knowing the models height to compare to my own for sizing. The sizing fit as the sizing chart said so there was no issues there. The quality of the specific dress I ordered is not the best - I did not expect it to be of top quality for the price I paid however for a black dress I was surprised it is see through. The style is very cute so I got a black liner for it and problem solved. I just hope maybe going forward they add liners to some of the thinner material items - would happily pay extra for it :) It arrived within about a week (I live in Canada) which was way earlier then the original delivery quote - so that was a nice surprise. The package it came in was pretty as well. The moral of the story here is PrettyLittleThings offer cute pieces for cheap prices - you pay for what you get so maybe other items are of better quality but if the price for the item seems to good to be true - don't expect the best quality. I would order again from them.”

Helpful Report

Posted 5 years ago

Hi, Thanks for taking the time to provide your feedback. I will pass on your feedback to the dresses team to see if we can include Liners with all dresses. Again, thank you for bringing this to our attention so we can continue to improve our products. Thanks Kay

Posted 5 years ago

“Lovely clothing, great price and you can always find what you want.”

Helpful Report

Posted 5 years ago

Hi, We’re happy you’re happy. Come hit us up again soon. Alex

Posted 5 years ago

“Super satisfied with the clothes”

Helpful Report

Posted 5 years ago

Hi Fatouma, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 5 years ago

“Great products”

Helpful Report

Posted 5 years ago

Hi, We’re happy you’re happy. Come hit us up again soon. Alex

Posted 5 years ago

“I'm a first time customer of PLT and just delighted (and amazed) with the style and quality of the items I ordered and purchased (6 dresses and a skirt). And great prices too. Kept them all. Really just so pleased with my items. Alison E”

Helpful Report

Posted 5 years ago

Hi Alison, Glad you’re happy with your experience shopping with us! Come hit us up again anytime. Alex

Posted 5 years ago

“I’ve ordered shoes where they’ve sent me the wrong size and they’ve sent me the wrong sizes for dresses I’ve ordered aswell”

Helpful Report

Posted 5 years ago

Hi, Sorry to hear that you have received the incorrect size, we want to take a further look into this. I've sent you an email to get some order details from you, please check your inbox along with your spam and junk folders. Thanks, Alex

Posted 5 years ago

“Love it. Use them all the time ❤️”

Helpful Report

Posted 5 years ago

Hi Alison, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 5 years ago

“I purchased a satin dress and have not worn it yet but the seams are coming undone and the stitching”

Helpful Report

Posted 5 years ago

Hi, I'm so sorry your dress has arrived in this condition! Don't worry as we've got you covered. I've dropped you an email to get this sorted out for you. - Shahbaz

Posted 5 years ago

“Great product, great delivery no problems!”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for your positive feedback. Have an amazing weekend. - Shahbaz

Posted 5 years ago

“I have no bad things to say. Love the quality of clothes from here. Postal is fine too. Everything is reliable and sizing is perfect. It’s my go too website esp for holiday clothes, I’m always pleased. I got next day delivery for a year and it does make a huge difference. It doesn’t always come next day here in Ireland but 2 days after your order is fairly fast regardless!”

Helpful Report

Posted 5 years ago

Hi Sammy, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. - Shahbaz

Posted 5 years ago

“I love shopping in Prettylittlething it’s the only place I shop for all my clothes! I love how they have “Shape” for curvy women like myself as I struggle to find jeans or dresses to fit! Best website! xx”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. - Shahbaz

Posted 5 years ago

“Prettylittlething is my go-to online shopping website for my whole wardrobe! The prices are pretty good, and they have offers every week. I mostly like the product quality and fit, if not, returns are pretty easy and free. I definitely recommend getting the next-day delivery for a year subscription, for last minute outfits or sales, saves a fortune!”

Helpful Report

Posted 5 years ago

Hi, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. - Shahbaz

Posted 5 years ago

“J’ai commandé 3,4 fois chez pretty little thing et je suis contente de mes commandes pour l’instant 😍”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. - Shahbaz

Posted 5 years ago

“Prettylittlething is my go-to online shopping website for my whole wardrobe! The prices are pretty good and they have offers every week. I mostly like the product quality and fit, if not, the returns are pretty easy and free as well. I would definitely recommend getting the next-day delivery for a year for last minute outfits or sales!”

Helpful Report

Posted 5 years ago

Hi, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. - Shahbaz

Posted 5 years ago

“I love ordering of Pretty Little Thing. Good quality clothes always impressed. Style is brilliant. Definitely recommend”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. - Shahbaz

Posted 5 years ago

“Always amazing service with quick delivery-ordered many times and never had an issue”

Helpful Report

Posted 5 years ago

Hi Carla, Thanks so much for your positive feedback. Have an amazing weekend. - Shahbaz

Posted 5 years ago

“Everything that I ordered arrived on time and the quality of the clothes are great”

Helpful Report

Posted 5 years ago

Hi Thamires, We’re happy you’re happy. Come hit us up again soon. - Shahbaz

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,347 reviews