PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,351 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,351 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Used code GIMME50 to get 50% off as advertised on the front page of their website. As the order is going through all the prices for the item were jacked up to before discount amounts without an option to opt out (took me straight to the order confirmation screen). Reported it within MINUTES of making the order (note: agents are never available. You must try and get them to respond to you on Facebook). WAS TOLD THE ORDER WAS CANCELLED and that I would be receiving an email confirming so within hours. Waited a couple hours and ASKED AGAIN for the confirmation email. Was told it would come within the next several hours. The next morning I woke up and asked them where my order cancelation email is. They told me they would not be able to cancel my order. THEREFORE, I am STUCK paying double what I thought I was going to be paying and I even got rush delivery because I originally thought I was saving so much money. I have opened a Paypal dispute. Do not order from them. They do not care about their costumers.”

Helpful Report

Posted 6 years ago

Hi, Please accept my sincere apologies for the issues with adding a promotional code on your order. I’ve looked into your order and unfortunately no promotional code is showing as applied to the order. I have contacted the courier to request your parcel is returned to sender but will need to wait for a reply from the courier or for the tracking information to show return to sender. Once the tracking information has updated, I will be able to issue a full refund for this order. You can also refuse the delivery if the courier attempts delivery and once refused please contact us on customer.services@prettylittlething.com so we can process a refund. Again please accept my apologies for any inconvenience caused. Thanks Kay

Posted 6 years ago

“I am replying the last email sent to them: This is the 3rd complaint i make for this same order. This time, after moving around like a crazy woman trying to find my order i only were able to do it because i filled an official claim against your delivery partner GLS. Now i received the items and 3 items are faulty and don't match the size guide for shape collecting which they belong to. I have contacted you on instagram and someone had informed me that i could return the items as the return costs would be refunded as soon as i send you the receipt if proof, which i did. And now they telling me that if i return other items then the dresses the refund would not be made. So, i had all this trouble to get this order for nothing, as the person who informed me that you would refund the return costs were dishonest, i wasn't informed that if i returned more items the refund would not be made. Are you serious? I have returned the items that don't correspond to the same information on the size guide, which they are much bigger than the size guide indicates. I know this isn't a problem for you if you loose a customer as you have a lot, but i won't buy again from this group, as the dishonest behaviour and incompetence are what you have to offer.”

Helpful Report

Posted 6 years ago

Hey Alexandra, Sorry to hear about the experience you had and the items didn't match the size guide. I've passed over your feedback to the relevant teams, so they can speak to the advisers and improve the service we offer in the future. We've passed over your details to our finance team, who'll process a refund for the returns cost to the payment details you provided. Please allow up to 30/01/20 to show in the account. If there's anything else we can help with, please let us know. Thanks Usman

Posted 6 years ago

“Shady!!!! They canceled my order all together, due to some technical issue,as they said. All my items were sale items. They should have honored the prices displayed at checkout! The prices were up for most part of the day, but the next morning after I made my purchase, they canceled my order, saying that all my items in my cart were not available.! That was a lie, because the same items are still on their website, but guess what, not the same price that I originally purchased them before the day. Super SHADY and not good business! I will not be returning back as a long term customer, as I have been shopping with them for a while now. That was Shady! Even if it was a tech issue, honor the prices displayed to customers and move on, and get your tech team in order!”

Helpful Report

Posted 6 years ago

Hey, Sorry for the confusion caused by the cancellation email you received. The order has been cancelled due to the items ordered being incorrectly priced. Where there is an obvious pricing error onsite and items are displayed at an incorrect lower amount we can reject the order. This is why your order has been cancelled and refunded. Full details can be found in section 7 of our Terms & Conditions here: https://www.prettylittlething.com/terms Thanks Usman

Posted 6 years ago

“I never received my package.”

Helpful Report

Posted 6 years ago

Hi Starr, Sorry to hear you have not received your parcel yet. I have taken a look into this for you and have dropped you an email with further updates on your parcel. Please check your inbox along with your spam and junk folders for this. I'll send you a private message in case you need to reach me here. Alex

Posted 6 years ago

“I have been a loyal customer of PLT for many years now but recently the quality and delivery of items has been awful. I am constantly being sent items that look nothing like the imagine on the site, poorly cut clothes, delivery has been terrible with my most recent order never benign delivered, the delivery man lying and then when another order was sent to me he magically found my order and delivered them both. I and now expected to return the items with absolutely no compensation for how much hassle this order has caused me. I would also like to mention that in this order I once again received an item that looked nothing like the one on the website. Safe to say this will be my last order from PLT as it is not what it used to be. So disappointed with everything about PLT. It’s worth spending more on clothing from other places to avoid the awful quality and awful delivery. seriously AVOID plt.”

Helpful Report

Posted 6 years ago

Hi Millie, I'm so sorry you're not happy with the quality of clothing or the delivery service. I have flagged this up with the relevant teams to look into further as we're always looking at ways to improve the quality of our clothing and delivery service. I've dropped you a private message with further info in regards to this. - Shahbaz

Posted 6 years ago

“Had an issue with the delivery of my order and I'm still waiting for a response to my concerns three weeks later...”

Helpful Report

Posted 6 years ago

Hi Paige, I'm so sorry you haven't had a response to your email regarding your delivery. I've dropped you an email in regards to this. - Shahbaz

Posted 6 years ago

“Bought some boots didn’t fit paid by Kalana sent the boots back 3 days after receiving them 4 days after return plt took a payment out my bank that was over a month ago still waiting for a refund had no email to say they had received my order back nightmare won’t buy from them again haven’t had problems like this with boohoo”

Helpful Report

Posted 6 years ago

Hi Chris, I'm so sorry payment has been taken after the boots were returned. I've dropped you an email so that I can look into this for you. - Shahbaz

Posted 6 years ago

“Having been a customer of PLT for a couple of years. I’m sad to say recently the quality of their clothes is terrible. I’m constantly having to return items. Received a jumper which was torn. The app doesn’t work properly. Will not be ordering from them ever again. AVOID AVOID AVOID!”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry to hear that you're not happy with the quality of clothing received especially as the last item arrived torn. Please contact us via email on customer.services@prettylittlething.com or through Facebook/Twitter/Instagram/Whatsapp (+447776592329) and drop us clear photos of any faulty items before returning so that we can sort this out for you. As the app, please delete this from your phone and download again and make sure to regularly update the app as this will iron out any glitches. - Shahbaz

Posted 6 years ago

“Everything I order from there fits great and I love the styles”

Helpful Report

Posted 6 years ago

Hi Brandie, Loving your positive feedback. Come shop with us again soon. - Shahbaz

Posted 6 years ago

“The joggers I ordered look and fit nothing like the picture. It’s my size, if I ordered A size smaller the waistband would suffocate me. Material is cheap. Nothing looks or fits like the pictures they have on their website. This is my first and LAST time ordering from them. There are many cheap online boutiques with better clothing”

Helpful Report

Posted 6 years ago

Hi Cory, I'm so sorry to hear the joggers don't match what we sell on our site and that they don't fit quite right either. I've dropped you an email so I can get this sorted out for you. - Shahbaz

Posted 6 years ago

“The prices are good for those on a budget but the actual items themselves look and feel cheaply made. I wish the PLT website allowed product reviews so you can see which ones are worth buying.”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry to hear that you're not happy with the quality of the clothing and I will be sure to pass your feedback onto the relevant teams as we're always looking at ways to improve how things are done here at Pretty Little Thing. Feel free to return any items you're unhappy with through our quick and easy returns portal by clicking here - https://usprettylittlething.intelligentreturns.net/ For more info on how to return from the USA, click here - https://www.prettylittlething.us/returns-policy - Shahbaz

Posted 6 years ago

“Los productos que pedí, eran completamente diferentes a la foto, la cualidad era muy baja, podías ver todo a través de la tela, me decepcionó mucho , no volveré a comprar en este sitio”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry to hear that the items you received didn't match what was sold on our site. I have flagged this with the relevant team to carry out a stock check immediately and to rectify any issues found with the remaining stock. I can see the items have been returned so I've dropped you a private message with info on the refund. - Shahbaz

Posted 6 years ago

“Great material !! Fast shipping”

Helpful Report

Posted 6 years ago

Hi, Thanks so much for your positive feedback. Have an amazing weekend. - Shahbaz

Posted 6 years ago

“Were do I begin.....Never had such a good time shopping on a website until i found PLT. The prices are lovely....The models are gorgeous, the clothes are fabulous, They have an excellent selection, super fast shipping and when you receive your order if you need to return something they have an amazing portal that makes it all effortless. Refunds are given as soon as you take package to post office once it is scanned. It doesnt take forever to receive your refund like most boutiques that hold your refund money for up to a month. PYT lets you get right back in there a get your shop on for me it doesnt get any better than this and I am a permanent customer. Company clearly has integrity and i find that to be a refreshing change from the usual bait and switch sites. And may I add...... the quality of the clothes i have purchased deserve 10 stars!”

Helpful Report

Posted 6 years ago

Hi Vanessa, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. - Shahbaz

Posted 6 years ago

“I was very satisfied with my order. The dress did hurt a bit when it was on though.”

Helpful Report

Posted 6 years ago

Hi, Really sorry the dress hurt when being worn. I've dropped you a private message so we can help you out on this. - Shahbaz

Posted 6 years ago

“I am always satisfied with my orders.”

Helpful Report

Posted 6 years ago

Hi, We’re happy you’re happy. Come hit us up again soon. - Shahbaz

Posted 6 years ago

“All items sizes were wrong will not be ordering anymore from this company”

Helpful Report

Posted 6 years ago

Hi, I'm sorry to hear that you've received the items in the incorrect sizing. I've dropped you an email in regards to this with further info. - Shahbaz

Posted 6 years ago

“Ive gotten the wrong product while ordering coats”

Helpful Report

Posted 6 years ago

Hi Tasia, I'm so sorry to hear that we sent you the incorrect item. I've dropped you a private message so that I can look into this further. - Shahbaz

Posted 6 years ago

“Is my first time buying from you guys and i must confess your the best of all, Talking about customer service, prices, delivery is excellent. And I'm impressed with orders thanks”

Helpful Report

Posted 6 years ago

Hi Rachel, Thanks so much for your positive feedback. Have an amazing weekend. - Shahbaz

Posted 6 years ago

“I ordered a dress for a wedding that’s in two weeks. I never received notification that the item was attempted to be delivered and I can’t file a claim because I need a card from the delivery service that I never got. I just need to figure out how to get the dress ASAP. Help!”

Helpful Report

Posted 6 years ago

Hi Molly, I'm sorry to hear that you haven't received your parcel. I've checked the tracking info and can see the courier has attempted delivery, however there was no one available to sign for the parcel. I've dropped you a private message with further info. - Shahbaz

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,351 reviews