PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,347 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,347 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love this website the clothes are of good standards, delivery is exceptional”

Helpful Report

Posted 5 years ago

Hi Sandra, Loving your positive feedback. Come shop with us again soon. - Shahbaz

Posted 5 years ago

“Fast delivery, cute stuff, great customer service.”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. - Shahbaz

Posted 5 years ago

“This is my 4th time ordering from PLT and I'm completely satisfied with each items I've purchased from them. The sizing is tricky but the avoid things being too big or too small look at the fabric details and size conversion chart if you live in a different country. I'm 5'4 and weigh around 165 and a size us 8 fits me perfect.”

Helpful Report

Posted 5 years ago

Hi Jame, We do try to cater to everyone's needs and recommend checking the size guide to help you choose the best sized item. If you ever need any future help just hit us up. In the meantime, happy shopping! - Shahbaz

Posted 5 years ago

“some stuff is see though but the stuff is so pretty x”

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Posted 5 years ago

Hi, Thanks so much for your feedback and will be passing this onto the relevant team. We hope you stay a loyal customer for lifey. - Shahbaz

Posted 5 years ago

“I shop frequently and I love the clothing! Fits perfectly and I love the fact that I don’t see tons of ppl with what I wore daily!”

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Posted 5 years ago

Hi Yolanda, Thanks so much for your positive feedback. Have an amazing weekend. - Shahbaz

Posted 5 years ago

“For the most part everything comes on time & in good condition. There has been an occasion where the boots I ordered came in a questionable state & I needed them for the next day but had to return but it got dealt with promptly so wasn’t all doom & gloom.”

Helpful Report

Posted 5 years ago

Hi Tan, So glad we helped you out in regards to the boots. I have flagged this up with the relevant team to investigate this further. If you ever need any future help just hit us up. In the meantime, happy shopping! - Shahbaz

Posted 5 years ago

“Fast delivery in my opinion but I selected Plus sizes and U.S sizes that I typically wear and nothing fits. Highly disappointed.”

Helpful Report

Posted 5 years ago

Hi Nelly, I'm so sorry to hear that the items don't fit quite right. As we're a UK clothing company, most of our items come with UK sizing attached on the labels so we send out the equivalent UK size that matches up to the US size. Feel free to return these for a refund using our quick and easy returns portal by clicking here - https://usprettylittlething.intelligentreturns.net/ Returns cost a maximum of $4.00 and it's cheaper to return through the portal as compared directly through your local post office. Also, check our size conversion guide to help with choosing the best size for each item on future orders - https://www.prettylittlething.us/size-guide - Shahbaz

Posted 5 years ago

“Fast delivery , good quality materials , affordable prices . I love everything about prettylittlething i absolutely recommend”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. - Shahbaz

Posted 5 years ago

“Quick delivery and all wrapped nicely”

Helpful Report

Posted 5 years ago

Hey, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. Thanks Usman

Posted 5 years ago

“Placed an order for over $600 NOV 30 which allowed plenty of time for Christmas and NYE I never received any items but received message Dec 10th that I was refunded money in four separate refunded amounts. Looking at tracking information package location showed still in Sheffield and it showed only city and state no street address. Chatted with Pretty Little things and they assured me address correct and they would get a new order out quickly, so I reordered items again over $600 Dec 10th. Contacted them several times as Dec 18th received a partial refunded as item out of stock, then Dec 20 received another partial refund, and then 2 more refunds Dec 22 and Dec 30. Never received merchandise and wasted ALOT of time. Had to do a lot of last minute shopping as I was hoping to have their merchandise for holiday wear and gifts! Too bad because I wanted to try their clothing but not going through tis again!!”

Helpful Report

Posted 5 years ago

Hey Lauren, I'm really sorry to hear about this and totally get where you're coming from. I've raised this with our warehouse and logistics team, so they can look into why this keeps happening and what we can do to make sure any future orders are sent out correctly. Once I have an update, I'll be back in touch to let you know we sorted it and what we can do to make it up to you. I hope you had a great time on your holiday and a brilliant Christmas/new years. Thanks Usman

Posted 5 years ago

“ordered a large amount of items for xmas presents, I would say 50% of which had to be sent back due to quality issues, holes in seems too large too small, I find the sizing and quality have dramatically gone down hill, I've ordered from plt for a few years now but and was always quite happy with the product, but just lately the quality has been awful. very disappointing”

Helpful Report

Posted 5 years ago

Hi. I'm so sorry the some of the items have arrived in a poor condition! I've dropped you email so that I can get this sorted out for you. - Shahbaz

Posted 5 years ago

Hi, Sorry to hear you were not pleased with some of your purchased items. I have asked for this to be looked into with our quality control team to ensure all products are to the highest standard. I've had a look into your order and can confirm we have issued a refund for the returned items. If you need anything in the future, please don’t hesitate to contact us on customer.service@prettylittlething.com and we will get any issues resolved for you. Thanks Kay

Posted 5 years ago

“I place a large order because I was going on vacation. I paid for the expedited shipping when I receive the order every one of the sizes was wrong. They charge me a return shipping plus the $16 that I paid for expedited shipping and they refuse to refund me all those shipping fees even though it was their fault. Don’t order from this company they are complete scam scam scam scam.”

Helpful Report

Posted 5 years ago

Hi, I'm so sorry about this! I can see you've been in touch with us on trustpilot and I've just responded to you on there. - Shahbaz

Posted 5 years ago

Hi, So sorry to hear you received the wrong sized items from this order. Please can you contact us on customer.services@prettylittlething.com with a clear picture of your returns postage receipt. As a gesture of good will I would like to refund the cost incurred to return the items back to us. Thanks Kay

Posted 5 years ago

“Ordered 8-10 working days ago and my order still hasn’t come :/”

Helpful Report

Posted 5 years ago

Hi Nicole, I'm sorry to hear you haven't received your parcel! I've sent you an email so that I can chase this up for you. - Shahbaz

Posted 5 years ago

“When I tried to pull p and print a return shipping label to return my order the website said "We cannot find this order." But the virtual assistant was able to pull up my order with no problems. There were no live assistants available I do not have anyone I can speak to directly. Seems like a sham.”

Helpful Report

Posted 5 years ago

Hi, I'm so sorry about this! I've sent you an email to get this sorted out for you. - Shahbaz

Posted 5 years ago

“Worst quality item I think I’ve ever received. There’s no way it was ever tried on a person in the creation process. Just two pieces of fabric blindly stapled together and shipped out. Strangest piece of clothing I have ever witnessed. I ordered a white sweater dress. Very simple - was supposed to have a mock neck and long sleeves and then just hang as if it’s a longer version of a loose sweater but I don’t know what that thing was that they shipped me. I am shook.”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear you didn't love your sweater dress. Please could you return this back to us, using our low cost returns portal - https://usprettylittlething.intelligentreturns.net/main/landing Once the returns start tracking on the way back to us, a refund will be processed to the original payment method. If the sweater dress is really different to whats shown on site, please message our customer service team with a clear picture of the dress and they'll be able to advise further. Thanks Usman

Posted 5 years ago

“Ordered NEXTDAY delivery last Thursday, parcel still hadn't arrived I've messaged pretty little thing via Facebook messenger and they have to be the most unhelpful company I've dealt with in a long time, they couldn't care less that the parcel hasn't turned up. All they keep telling me is maybe it will arrive today when I know for a fact it won't as the courier doesn't work Sundays it they won't listen and find out where my parcel actually is. This is disgraceful as £5.99 for next day and they won't help or don't care. How are companies like this still trading with customer service like that!!!”

Helpful Report

Posted 5 years ago

Hey Emma, Sorry to hear your order hasn't landed with you and you didn't love our service this time. I fully appreciate where you're coming from, however, investigations with the couriers can take a while to complete, as they have to search their depots and vans. Most of our orders are also out for delivery on Sundays, so I've raised this with our logistics team, so they can chase this up with the courier company and find out why your orders aren't being delivered on Sundays. Thanks Usman

Posted 5 years ago

“I have NOT received my order. I’ve emailed support multiple times. Please advise promptly.”

Helpful Report

Posted 5 years ago

Hey Camille, Sorry to hear your order didn't land with you. I've checked this for you and USPS attempted delivery on December 5th. As there was no-one available at the time to accept the order, it was held for collection. I can see you've now collected the order, as USPS have advised the order has been delivered. I hope you love your haul and if there's anything we can help with, our customer service team is here 24/7. Thanks Usman

Posted 5 years ago

“They never dissapoint ! This company and Fashion Nova never disappoints... the only thing that I hate is because it is based in the UK and you have to know your exact sizing.”

Helpful Report

Posted 5 years ago

Hey, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. Thanks Usman

Posted 5 years ago

“I purchased 3 items for my granddaughter as Christmas presents, they look fantastic”

Helpful Report

Posted 5 years ago

Hey, Loving your positive feedback. So happy to hear you love the brand as much as we do. Come shop with us again soon. Thanks Usman

Posted 5 years ago

“I bought a coat from PLT and I’m absolutely in love with it ❤️”

Helpful Report

Posted 5 years ago

Hey, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Thanks Usman

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,347 reviews