PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,351 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,351 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prettylittlething is my go-to online shopping website for my whole wardrobe! The prices are pretty good and they have offers every week. I mostly like the product quality and fit, if not, the returns are pretty easy and free as well. I would definitely recommend getting the next-day delivery for a year for last minute outfits or sales!”

Helpful Report

Posted 6 years ago

Hi, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. - Shahbaz

Posted 6 years ago

“I love ordering of Pretty Little Thing. Good quality clothes always impressed. Style is brilliant. Definitely recommend”

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Posted 6 years ago

Hi, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. - Shahbaz

Posted 6 years ago

“Always amazing service with quick delivery-ordered many times and never had an issue”

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Posted 6 years ago

Hi Carla, Thanks so much for your positive feedback. Have an amazing weekend. - Shahbaz

Posted 6 years ago

“Everything that I ordered arrived on time and the quality of the clothes are great”

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Posted 6 years ago

Hi Thamires, We’re happy you’re happy. Come hit us up again soon. - Shahbaz

Posted 6 years ago

“Everything that I have ordered has come on time but I have bought some baby blue pyjamas but when the came they were dark blue that’s the only issue I have had and I have been ordering for around a year now other than that I recommend buying from plt”

Helpful Report

Posted 6 years ago

Hi Ellie, I'm so sorry to hear that the baby blue PJ's don't match the colour shown on our site. I've sent you an email so that I can get this sorted out for you. - Shahbaz

Posted 6 years ago

“Great delivery times”

Helpful Report

Posted 6 years ago

Hi, We're glad to hear you're happy with the delivery service. If you ever need any future help just hit us up. In the meantime, happy shopping! - Shahbaz

Posted 6 years ago

“Les tissus ne sont pas de bonne qualité”

Helpful Report

Posted 6 years ago

Hi, I'm sorry to hear you're unhappy with the quality of fabrics. I've dropped you an email so that I can get this sorted out for you. - Shahbaz

Posted 6 years ago

“Fit of dress was awful so returned it on 9/1/20 and am yet to receive a refund”

Helpful Report

Posted 6 years ago

Hi Karen, I'm sorry to hear you wasn't happy with the fit of the dress. I can see we have refunded you for the dress on 24th Jan 2020. I've dropped you a private message with further info. - Shahbaz

Posted 6 years ago

“Unicorn delivery is a god send love love love PLT always smashing expectations time after time”

Helpful Report

Posted 6 years ago

Hi Dan, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. - Shahbaz

Posted 6 years ago

“I paid for next day delivery for a year and my last order took 4 days to arrive. Hermes are letting PLT down”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry to hear your last order with us took 4 days to arrive. I have flagged this up with the relevant team and the courier as we're always looking at ways to improve the delivery service we provide especially as you're a PLT Royalty customer. I've dropped you a private message in regards to this. - Shahbaz

Posted 6 years ago

“I still have not got my order. I wrote a letter, but still haven't got the answer.”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry you haven't received your order and not had a response to your letter. I've sent you a private message with further info in regards to this. - Shahbaz

Posted 6 years ago

“I love shopping off pretty little things . The style is amazing. It’s such good quality clothes😍😍 I would 100% recommended it to anyone. Xx”

Helpful Report

Posted 6 years ago

Hi Abby, Loving your positive feedback. So happy to hear your love the brand as much as we do. Come shop with us again soon. - Shahbaz

Posted 6 years ago

“Last 2 orders I got, got sent the wrong bag and the other I got 2 different shoes in one box, amateur.”

Helpful Report

Posted 6 years ago

Hi Lauren, I'm so sorry about this! I've sent you an email so that I can get this sorted out for you. - Shahbaz

Posted 6 years ago

“Came a day before expected so amazing love it as always”

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Posted 6 years ago

Hi, We’re happy you’re happy. Come hit us up again soon. - Shahbaz

Posted 6 years ago

“Best website ever especially the unlimited delivery for ten pound .. clothes are such great quality for the price”

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Posted 6 years ago

Hi Charlene, Loving your positive feedback. Come shop with us again soon. - Shahbaz

Posted 6 years ago

“The clothes are well nice and comfy😍”

Helpful Report

Posted 6 years ago

Hi Isabelle, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. - Shahbaz

Posted 6 years ago

“I found the customer service for pretty little things to be amazing, very proficient. The zip was damaged they refunded the money on the same day I sent the email with absolutely no problems. Items bought were exactly how described and items came very quick. I will definitely be using them again 😊”

Helpful Report

Posted 6 years ago

Hi Sinead, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. - Shahbaz

Posted 6 years ago

“I gotta say, I've had great experiences with PLT. Clothes are nice, comfortable, and fit. Sizing chart can sometimes be difficult because I am in Canada and they use UK sizing. I had a return once and they were great about it. Honestly, I see all these complaints with shipping and it's not their fault- it's the shipping company. If you really want to see problems, go to Fashionova. This is one of the better online shopping services honestly.”

Helpful Report

Posted 6 years ago

Hey Shear, Thanks for spreading the love. We're glad to hear you've always had good experiences shopping with us. If we have can with anything in future, just hit us up. Em

Posted 6 years ago

“Ordered some shoes from prettylittlething with next day delivery but they didn't arrive. I messaged them with no response so went to their online customer service chat and asked for a refund as they hadn't arrived 10 days later. They acknowledge I haven't received the shoes but won't refund my £54 until they have had information back from Hermes about the status even though they have the tracking info saying they haven't been delivered. They said they would let me know in due course. Look on PLT facebook and lots of posts of other customers in this situation and complaining about same issue and terrible customer service. I think trading standards should be looking closely at PrettyLittleThing Share”

Helpful Report

Posted 6 years ago

Hi, Please accept my apologies for the issues you've experienced with this order. Unfortunately, the tracking information has not updated to show the progress of your order and to avoid any further delay to you, I will get this resolved. I can confirm I have issued a full refund for this order back to your original payment method of card. Please allow till 29/Jan for your refund to reach you. Thanks Kay

Posted 6 years ago

“They claimed to have attempted a delivery for my package and left a card, which they never did. I emailed the company and they will not give me a refund despite me never receiving my package. DO NOT ORDER!!!”

Helpful Report

Posted 6 years ago

Hi, Please accept my apologies that you did not receive a calling card for the delivery attempt. I’ve had a look at the tracking information and can confirm the courier did not leave a calling card as they were unable to access the delivery location. The courier has advised they will reattempt delivery on the next available working day - which should be today. Please keep an eye on the tracking information to be kept updated on this. You can also contact USPS directly and quote your tracking code to request redelivery or arrange collection from your local post office. Thanks Kay

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,351 reviews