PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,351 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,351 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased 2 Maxi Dresses from Pretty Little thing. They came quickly (on time). I opened them and the first "Maxi" dress turned out to be a VERY short mini dress of some kind. Couldn't have been further from the picture (Deemed it must be entirely the wrong item). The second Maxi dress was meant to be a cold shoulder, with a leg split with lace. I found the lace split was on the back of the dress rather than the front and the head opening of the dress was stitched together so I was unable to put the dress on. Customer service was good, they got back to me very quickly but only refunded the cost of the order and left me with 2 useless dresses and having to order more from other sites.”

Helpful Report

Posted 6 years ago

Hey Louise, Sorry to hear about this but glad our customer service team had your back. You can recycle the dresses with our partners regain for discounts on future orders with us or selected retailers - https://www.prettylittlething.com/regain Thanks Usman

Posted 6 years ago

“The quality of the dress was awful”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear you didn't love your haul. I've passed on your feedback to our quality control team, who'll check the stock and work with our supplier to improve the quality whilst maintaining our competitive pricing. Thanks Usman

Posted 6 years ago

“I still haven’t actually received my parcel due to Hermes! I ordered it on Thursday the 12th and I pay yearly for next day delivery, I was told my Paracel was with the courier however it still has not arrived!”

Helpful Report

Posted 6 years ago

Hey, Really sorry to hear your order is so late. I've looked into this for you and it looks like the order was misplaced at their depot. Our logistics team have spoken with the courier to find out what happened and what we can do to reduce the chances of this happening in the future. I've can see the courier has been able to locate the order and it's now been delivered. If it's too late, please return them back to us and we'll get this refunded ASAP. Thanks Usman

Posted 6 years ago

“A pair of dress on sale I bought for a present but couldn't give it because they were two holes spreding down to whole length of the dress. Ridiculous. I wouldn't consider probably buying again.”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear your dress arrived like this. Completely understand where you're coming from. Please drop our customer service team a clear picture of the holes and if we still have them in stock, we'll be happy to get another one sent out. Thanks Usman

Posted 6 years ago

“Daughter loved her top”

Helpful Report

Posted 6 years ago

Hey, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Thanks Usman

Posted 6 years ago

“Package got here earlier than expected delivery date, clothing fit well & looked just like the images on the app. Will be ordering again!”

Helpful Report

Posted 6 years ago

Hey, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. Thanks Usman

Posted 6 years ago

“Literally the worst, lost my package for days, when I got it the items looked COMPLETELY different then the pictures and the sizes were all out of wack. Horrible, will never purchase here again”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear you didn't receive your haul on time. Our logistics team are looking into what happened and what steps we can take to reduce the chances of this happening in the future. I've flagged this with our Quality Control team and they'll keep an eye on your returns and check them against our size guide, speaking to our suppliers if necessary. Thanks Usman

Posted 6 years ago

“my items the never got here on time, what order it doesn’t look like there online pictures, one item was a hat and the hat should be pack in a box not in a bag to avoid any damage to this item, now this hat is damage and for them to replace is gonna cost me shipping. If costumers are paying for shipping it means that we should get our orders in a better condition and on time. Also I order some earrings and they are very ship for what they are selling them in there website. They clothing looks ship is well. Long time ago I order from this side before and they clothing it was better and got my items on time, I hope they get better.”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear you didn't love your haul and it arrived late. I've refunded the shipping cost and it'll show back in the account by the end of January 3rd at the latest. I can see you've been in touch with our customer service team and they've sent you a free returns code, so it won't cost you to return any of the items back to us on this occasion. Please log your returns on our portal here - https://usprettylittlething.intelligentreturns.net/main/landing Thanks Usman

Posted 6 years ago

“i brought a coat recently and love it so much, great quality”

Helpful Report

Posted 6 years ago

Hey, Loving your positive feedback. So happy to hear you love the brand as much as we do. Come shop with us again soon. Thanks Usman

Posted 6 years ago

“ordered a body suit, even sized up and it was so see through! You can see everything!!”

Helpful Report

Posted 6 years ago

Hey Kayleigh, Sorry to hear you didn't love your haul. I've passed your feedback over to our Quality Control team, so they can check the stock and speak to our supplier if necessary. Please return this back to us and once our warehouse log the returns, a refund will be processed to the original payment method. Thanks Usman

Posted 6 years ago

“I ordered 10 items for cyber Monday and everything fit perfectly! Usually when I shop online I have to send at least 1 item back. Very happy”

Helpful Report

Posted 6 years ago

Hey Gigi, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Thanks Usman

Posted 6 years ago

“My order to USA arrived within a week and had to send a dress back, only cost me $4, and they send me a label to print off. Took to post office next day, and the very next day I got an email saying that PrettyLittle Thing had got my parcel and were expediting my refund! fab service, hence 5 Stars!”

Helpful Report

Posted 6 years ago

Hey, Loving your positive feedback. So happy to hear you love the brand as much as we do. Come shop with us again soon. Thanks Usman

Posted 6 years ago

“Ordered from prettylittlething many times and have no complaints. Always fast shipping and great items”

Helpful Report

Posted 6 years ago

Hey Lauren, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. Thanks Usman

Posted 6 years ago

“i paid for express shipping, then they lost my package AND the items that i ordered looked nothing like they did online. extremely disappointed and would not recommend”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear your order was lost and you didn't love your haul. I've checked this for you and the order was misplaced at the depot, so they couldn't get it to the driver in time. Our logistics team are working with them to see what steps we can take to stop this from happening in the future. If you don't love any of the items, you can return them back to us for a refund, using our free UK returns label. Thanks Usman

Posted 6 years ago

“This site is amazing .. Shipping was fast”

Helpful Report

Posted 6 years ago

Hey, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. Thanks Usman

Posted 6 years ago

“Clothes do not look like they do in pictures, sizes are wrong”

Helpful Report

Posted 6 years ago

Hey Brooke, Sorry to hear you didn't love your haul. I've passed on your feedback to our studio teams, so they work to make sure the images better match the items and reduce the impact of studio lighting. As we're UK based, all our items are labelled in UK sizes but it would be equivalent to the local size you ordered. Any items you don't love, you can return for a refund, using our low cost returns service/portal. Thanks Usman

Posted 6 years ago

“Fantastic service 👍”

Helpful Report

Posted 6 years ago

Hey, Thanks so much for your positive feedback. Have an amazing New Year. Thanks Usman

Posted 6 years ago

“Delivery is always prompt and while the quality may not be first class it is really good considering the price you pay. The easy returns however make this a wonderful experience for me. I'm a size 10 and I have found that the sizes are consistent.”

Helpful Report

Posted 6 years ago

Hey Jaime, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Thanks Usman

Posted 6 years ago

“Packages take way to long to be delivered that’s my only issue”

Helpful Report

Posted 6 years ago

Hey, Our standard delivery can take up to 7 working days, however, we're always working with our couriers to get these delivered as soon as possible. If you need your order as fast as possible, we have an express shipping method for the order to be delivered within 3 days. Thanks Usman

Posted 6 years ago

“I ordered my parcel and it didn’t arrive for a month even though it was supposed to arrive 5 days later and I stopped getting updates to where it was then it arrived yesterday however in the wrong colour!”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear your order was so late and you received the wrong colour. Totally get where you coming from. I've refunded the postage cost and it'll show back in the original payment method by the end of 10/01/20 at the latest. Please return this back to us and once our warehouse log the returns back, they'll process a refund and send you an email to confirm once the refund has been processed. Thanks Usman

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,351 reviews