PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,351 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,351 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how PrettyLittleThing.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reliable service and good quality clothes. Been using this service for a while now and can’t complain. Definitely recommended”

Helpful Report

Posted 6 years ago

Hey, Thanks so much for your kind words! We know you’ll have looked next level in your new PLT. Come shop with us again soon. Thanks Usman

Posted 6 years ago

“The dress I ordered was a size 4 and I got an 8. So fit was not satisfactory.”

Helpful Report

Posted 6 years ago

Hey, I'm sorry for the confusion with our sizing. As we're a UK based retailer, all our items are labelled in UK sizes, which would be the equivalent to the US size ordered. A US size 4, would come labelled as a UK size 8. You can view more information on our size guide here - https://www.prettylittlething.com/size-guide If you don't love your dress, you can return it back to us, using our returns portal for a low cost fee - https://usprettylittlething.intelligentreturns.net/main/landing Thanks Usman

Posted 6 years ago

“I found the quality of the maternity wear to be very lack lush... further still a pack of three tops same style all fit differently. That was very disappointing. Two stars just for the delivery and that I can just about use the items for bed of housework.”

Helpful Report

Posted 6 years ago

Hey Lee-Anne, Sorry to hear you didn't love the sizing and the fitting was all over the place. I've passed on your feedback to our Quality Control and buying teams, so they can check the stock and make sure all the items are within our size guide, speaking where necessary to our suppliers. Any items you don't love can be returned back to us for a refund. Thanks Usman

Posted 6 years ago

“I love the items I’ve purchased thus far. All are beautiful and I received them in no time. I love the material of the clothing, they’re strong and not flimsy. I will be buying again for sure.”

Helpful Report

Posted 6 years ago

Hey Vanessa, Thanks so much for your kind words! We know you’ll have looked next level in your new PLT. Come shop with us again soon. Thanks Usman

Posted 6 years ago

“i bought a red wrap dress it is really beautiful i love it!”

Helpful Report

Posted 6 years ago

Hey Kaley, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Thanks Usman

Posted 6 years ago

“I never had a problem with PLT. Always smooth and easy transaction, delivery time is superb and product quality is awesome.”

Helpful Report

Posted 6 years ago

Hey, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Thanks Usman

Posted 6 years ago

“Amazing service”

Helpful Report

Posted 6 years ago

Hey, Glad we made you a happy customer. Come hit us up again any time. In the meantime, happy shopping! Thanks Usman

Posted 6 years ago

“I've ordered from PLT many times and I am always impressed. You get what you pay for. The only downfall is that I didn't order more . . .”

Helpful Report

Posted 6 years ago

Hey Kerry, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Thanks Usman

Posted 6 years ago

“Every purchase I’ve made I had no problem at all. All the products were amazing and good quality. I love purchasing from PPL and their discounts.”

Helpful Report

Posted 6 years ago

Hey, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Thanks Usman

Posted 6 years ago

“I brought some boots the zip broke on them, wore them twice, I’ve emailed and sent a message on Twitter and have completely ignored so will never buy anything eles from this company, been ignored for nearly 3 weeks now!! Not a happy customer”

Helpful Report

Posted 6 years ago

Hey Kirsty, Sorry to her the zip broke and you've not received a reply. Please could you check to make sure you're following our customer service help page and then send us a DM with a clear picture of the zip, along with your order number. Depending on your privacy settings, we may not be able to see your tweet if you're not following us. Alternatively, you can get in touch with us via Facebook, Insta, Whatsapp or email through our website. Thanks Usman

Posted 6 years ago

“quality of clothing is horrendous and clothes never look like the image!”

Helpful Report

Posted 6 years ago

Hey Katie, Sorry to hear you didn't love your haul. I've passed this over to our buying and website teams, so they can work to make sure the images better match the item and reduce the impact of studio lighting. Any items you're not happy with, you can return for a refund, which will be processed once our warehouse log the returns. Thanks Usman

Posted 6 years ago

“Prices are very good and sizing is very good. Never had a problem with my order .”

Helpful Report

Posted 6 years ago

Hey Olivia, So glad we helped you out. Come hit us up again any time. In the meantime, happy shopping! Thanks Usman

Posted 6 years ago

“Love plt, having been buying off this site for years now. Very fashionable and trendy”

Helpful Report

Posted 6 years ago

Hey, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Thanks Usman

Posted 6 years ago

“Absolutely made up with the new boots I bought very fast delivery! Always please with pretty little thing”

Helpful Report

Posted 6 years ago

Hey Holly, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Thanks Usman

Posted 6 years ago

“Delivery was meant to come on 8th of December ready for my party on the 9th of December but didn’t come, can’t On the 13th I’d December! Need to sort this out ASAP or I’m not ordering from there again. Also came and the bags were already open”

Helpful Report

Posted 6 years ago

Hey, I'm sorry to hear your order landed with you so late. I've refunded the delivery cost back to the original payment method and it'll show in the account by the end 03/01/19 at the latest. We've looked into this with the courier and the order was delayed at their depot. They've taken internal action to reduce the chances of this happening in the future. Thanks Usman

Posted 6 years ago

“Pretty little thing is a great way of doing your shopping online reasonably priced great quality and service is fab delivery 🚚 is great and offers and codes really help at this time of year thankyou 😊”

Helpful Report

Posted 6 years ago

Hey Julie, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing New Year. Thanks Usman

Posted 6 years ago

“I bought a pair of hoop earrings and as I was putting them in the first time the needle broke off. Super disappointed:(”

Helpful Report

Posted 6 years ago

Hey Jaya, I'm really sorry to hear the earrings broke, totally get where you're coming from. I've arranged for this to be refunded back to the original payment method and it'll show back in the account by the end of January 3rd. Thanks Usman

Posted 6 years ago

“My order didn’t come within the next day delivery it should’ve done. I ordered a dress in 2 sizes because I never know which size is right at PLT as they all differ so much! One was too small but the other was absolute huge! It seemed like a much bigger difference than 1 size between them. The material was cheap & neither dress suitable.”

Helpful Report

Posted 6 years ago

Hey Jade, Sorry to hear your order was late and you didn't love your haul. I've arranged for the postage cost to be refunded back to the original payment method and it'll show in the account by the end of 03/01/20. I can see you've returned the items back to us and a refund was processed on 20/12/19, so this should show back in the account. Thanks Usman

Posted 6 years ago

“I was so excited to buy items from PLT because it looked SO cute online! Sadly, when it arrived it was awful! The material feels and looks cheap. Everything was super wrinkled as if everything was bunched up. The heels I bought, hurt just as I tried them on. So disappointed. Also, Returning the order was such a hassle.”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear you didn't love your haul. I've passed on your feedback to our buying teams, so they can work with our suppliers to improve the quality, whilst maintaining our competitive pricing. We try to make our returns process as easy as possible and have a returns portal, where you can log the returns for a low cost fee and it's fully tracked on the way back to us. Thanks Usman

Posted 6 years ago

“Very quick and stress free”

Helpful Report

Posted 6 years ago

Hey Karen, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. Thanks Usman

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,351 reviews