Name: PrettyLittleThing.com
Rating: 2.59

“I placed an order earlier today, Dec 15th, and have yet to receive an email confirmation of my purchase. I have used their "Madison" robot to try to resend the email confirmation FIVE TIMES (which I still have not gotten yet), because talking to a real person is nearly impossible. Also, they ALWAYS send the wrong sizes, and they don't do exchanges (even if its their fault), so not only do you have to pay to return the item BUT you also have to repurchase it. Horrible company.”

Helpful Report

Posted 5 years ago

Hi, I'm really sorry you haven't received your order, we'd certainly want to look into this further for you. Please can you get in touch with our customer service team through our social media pages on any of the below - Facebook WhatsApp Twitter Instagram Also, you can email us on customer.services@prettylittlething.com and we will certainly get this sorted for you. Thanks, Abbie

Posted 5 years ago

“I placed my order beginning of Dec and was told it would be here before or on Dec 14th. It didn’t happen and my order information has not been updated for several days so I don’t know where it is!!! I am so disappointed because I ordered it specially so it would come yesterday and now I have to go on my planned trip with no items. :( how can I get a hold of someone?”

Helpful Report

Posted 5 years ago

Hi, Sorry to hear that your order has yet to arrive, I can see we have been in touch on our social media channel. If you need anything else from us please let us know. Thanks, Jordan

Posted 5 years ago

“It is a site I have only used once before. However, the dress arrived quickly. This time I ordered pearl and buckle boots ages ago. STILL waiting on delivery ! They are a Christmas present for someone. Hopeless !”

Helpful Report

Posted 5 years ago

Hi, I'm really sorry you haven't received your order, we'd certainly want to look into this further for you. Please can you get in touch with our customer service team through our social media pages on any of the below - Facebook WhatsApp Twitter Instagram Also, you can email us on customer.services@prettylittlething.com and we will certainly get this sorted for you. Thanks, Jordan

Posted 5 years ago

“I placed my order on Nov.29 and it is now Dec.14. Estimated delivery said it would arrive ON or before Dec.13 ... When tracking my package it says pending - nothing has been updated since Dec 8th. I contacted fedEx as well, they told me they are still waiting for the package to arrive from the shipper. What is going on? Ive reached out to you guys and still no response!”

Helpful Report

Posted 5 years ago

Hi, Really sorry to hear that your parcel has yet to arrive, I can see that you have been in touch with our social media team. If you need anything else you know where we are. Thanks, Jordan

Posted 5 years ago

“Ordered one parcel and arrived okay. Ordered another parcel three days later and never arrived. It’s been marked as arrived and tried to contact them and they didn’t help me at all. They stopped emailing after three days of trying to sort this mess out.”

Helpful Report

Posted 5 years ago

Hi Julieanne, I'm really sorry you haven't received your order, we'd certainly want to look into this further for you. Please can you get in touch with our customer service team through our social media pages on any of the below - Facebook WhatsApp Twitter Instagram Also, you can email us on customer.services@prettylittlething.com and we will certainly get this sorted for you. Thanks, Jordan

Posted 5 years ago

“I ordered a plt package late december, paid full price for standard shipping and got an email saying my expected delivery day would be Monday 7th if December(already nearly 10 days since day I ordered it). Didn’t arrive on Monday and got an email few days later saying my parcel had to be rerouted and I would here further details. Is now Sunday (six days after expected delivery) and had no update. I emailed customer service on the Wednesday and got no response, awful treatment of their customers”

Helpful Report

Posted 5 years ago

Hi, I'm really sorry you haven't received your order, we'd certainly want to look into this further for you. Please can you get in touch with our customer service team through our social media pages on any of the below - Facebook WhatsApp Twitter Instagram Also, you can email us on customer.services@prettylittlething.com and we will certainly get this sorted for you. Thanks, Hakim

Posted 5 years ago

“I normally like the clothes at PrettyLittleThing, but I ordered things in late November and I still haven’t received them. They were due to arrive Dec 7, but still have not arrived. When I track my order, there is very little information, and what little there is is outdated.”

Helpful Report

Posted 5 years ago

Hi, I'm really sorry you haven't received your order from November, we'd love to get this sorted for you. Please can you get in touch with our customer service team on either our social media platforms or via email so we can advise you further and get this sorted for you right away. Thanks, Hakim

Posted 5 years ago

“used to love plt but i ordered clothes on the 28th of November which were due to arrive 2nd of December and still have not arrived. When i track my order it tells me it’s still due to arrive on 2/12/20 which was a week ago now...”

Helpful Report

Posted 5 years ago

Hey, I'm sorry you haven't received your order please can you get in touch with our customer service team through our social media pages on any of the below - Facebook WhatsApp Twitter Instagram Also, you can email us on customer.services@prettylittlething.com and we will certainly get this looked into for you. Thanks, Hakim

Posted 5 years ago

“Customer service is useless. I've been waiting for a refund for over a month and when contacting customer service I am simply told that it has been issued and I should check again. I think I know when I haven't received the money! Still waiting for my refund and met with a patronising and passive aggressive tone every time I message customer service when I have been very patient. Not worth the hassle for cheap, poor quality clothes - would be easier to just go to primark.”

Helpful Report

Posted 5 years ago

Hi, I'm really sorry your refund has not come through yet. I have sent you a private message regarding this so please be sure to get back to us if there is anything else we can help with. Thank you, Abbie

Posted 5 years ago

“This is the worst website ever, the only good thing is their shipping. I ordered leggings and biker shorts, both were very see through and thing, cheap material. I ordered a small lighter blue sweatshirt, it came in a denim color and it looked so big on me, and it doesn’t say oversized in the description. Overall, don’t know how this place stays in business.”

Helpful Report

Posted 5 years ago

Hey, I'm really sorry you are unhappy with your items, I can assure you it's not our usual style. Please contact our Customer Service Team using the link below who'll be able to help you resolve this issue as soon as possible: https://www.prettylittlething.com/contact-us Thank You Abbie

Posted 5 years ago

“i pay for next day delivery but it’s saying it’s going to take 4 days to get to me”

Helpful Report

Posted 5 years ago

Hi Jenna, I'm really sorry your order has not reached you yet. Please contact our Customer Service Team using the link below who'll be able to help you resolve this issue as soon as possible: https://www.prettylittlething.com/contact-us Thank You Abbie

Posted 5 years ago

“Ordered a dress in size uk12=eu40. When the dress arrived the lable sewn on the dress said uk8=eu36 but the tag said uk12. So ofcourse the dress didn't fit. Double checked my order, I indeed had ordered uk12. Returning seems complicated and I'm supposed to pay for the return because I live in EU. Should have read the rewies before ordering from them..”

Helpful Report

Posted 5 years ago

Hey, I'm really sorry you've received an incorrect item, I can assure you it's not our usual style. Please contact our Customer Service Team using the link below who'll be able to help you resolve this issue as soon as possible: https://www.prettylittlething.com/contact-us Thank You Hamza

Posted 5 years ago

“Never got my refund worth £50 back”

Helpful Report

Posted 5 years ago

Hey, I'm really sorry you've not received your refund yet. Please contact our Customer Service Team using the link below who will be able to help you further with this: https://www.prettylittlething.com/contact-us Thanks Hamza

Posted 5 years ago

“Will never order from here again. Ordered xmas presents for my daughter in her usual size and it’s all too small. Got in touch with them and I have to send it back, wait 28 days for a refund and then have to pay for delivery again.”

Helpful Report

Posted 5 years ago

Hi, Really sorry to hear about your recent experience with us. I have passed your feedback onto the relevant team so we can continue to improve our services. Thanks, Jordan

Posted 5 years ago

“It's nice that they're doing competitions for others to win and I'm happy for those who have won. However, they are really racist! They have a £1K competition this black friday and they haven't chosen any asian winners!! Only black and white! I am Indian myself and I haven't seen them choose any Indian winners for the past 3 days!! I have entered the competition over 100 times this weekend so they must've seen my tweet at least once (or other asian's tweets) however they are racist and don't want to choose them. It makes me feel like I want to change the colour of my skin just for them to notice me!!!! Also I couldn't get anything in the”

Helpful Report

Posted 5 years ago

“It's nice that they're doing competitions for others to win and I'm happy for those who have won. However, they are really racist! They have a £1K competition this black friday and they haven't chosen any asian winners!! Only black and white! I am Indian myself and I haven't seen them choose any Indian winners for the past 3 days!! I have entered the competition over 100 times this weekend so they must've seen my tweet at least once (or other asian's tweets) however they are racist and don't want to choose them. It makes me feel like I want to change the colour of my skin just for them to notice me!!!! Also I couldn't get anything in the”

Helpful Report

Posted 5 years ago

“The 4 to 6 days delivery time they claim on their website is so wrong. I am very disappointed, I ordered on their website for that specific reason as I needed the clothes for an event. Now I still have to wait another FULL week. If I knew this before I wouldn’t have ordered with them and it is very misleading. Fashion Nova is way more serious as they’re not lying about the delivery time. Will go back to ordering there and forget about PLT. Really bad experience and seeing the reviews they actually never respect the delivery time they’re claiming. This is so disrespectful to the people who trust you enough and buy from your website. Now let’s hope the shipment is delivered before next year and let’s hope the clothes are AT LEAST in good conditions. Again, don’t order there.”

Helpful Report

Posted 5 years ago

Hi, Sorry to hear you have not received your parcel yet, I've taken a look into this for you and have dropped you a private message with all the details. - Alex

Posted 5 years ago

“I had ordered for this company plenty of times in the past, but I NEVER will in the future. I had placed an order and their website automatically loaded my incorrect address for both billing and shipping. Even though the billing address was incorrect I was still charged and the packaged seemed to be on its way. Immediately after I noticed this issue I contacted the company and they claimed it was now in the hands of the shipping company, but it took the shipping company over two weeks to receive the package from overseas. I was finally able to reroute the package back to PLT and after another few weeks I contacted them requesting a refund again. The sent me no more than two email responses a day, beating around the bush, asking for the same information they had already gotten from me. I still have yet to make any progress and the only response I have really receive is “I would love to get this sorted for you.” Save you’re money and shop somewhere else. There’s plenty of other companies that make better quality, inexpensive clothing. PLT needs a customer service phone number, and they need to advocate for their customers if they would like to keep them, but maybe they feel it’s in their better interest to wrongly charge people’s accounts and scam them rather than making customers want to come by back by making shopping on their website and dealing with their reps a bearable experience.”

Helpful Report

Posted 5 years ago

Hi, Sorry to hear that your address was incorrect at checkout, I can see that this parcel was returned back to us via the courier and a refund has now been issued on the items, I'll drop you a private message with details on your refund. I would recommend logging into your account and amending your address then saving any changes to stop anything like this happening on a future order. - Alex

Posted 5 years ago

“I ordered some thungs yesterday for today that cost me up to 140£ and i also paid for next day delivery which I haven’t received yet! It’s almost 5 pm which is past the due time. What if the courier made a mistake and delivered it to the wrong address? I won’t get a refund at all? Absolutely ridiculous! Get back to me ASAP.”

Helpful Report

Posted 5 years ago

Hi sorry to hear you had not received your order and I would love to help. I can see your order is showing as delivered on the 22nd of November. If you still need our help, please email us at customer.services@prettylittlething.com Thank you - Melody

Posted 5 years ago

“I can not believe the rudeness of the customer service at PLT I have received, I placed my first order waited over a week for delivery, I stayed in all day on the day it was meant to be delivered then that evening received a Refund that will take 11 days to go in my account and my order cancelled with no explanation, just a your order has been cancelled and is not being delivered Beware they take your money hold it for 3 weeks.”

Helpful Report

Posted 5 years ago

Hi Fran, I am sorry to hear this has happened and we would love to help. Would you be able to send an email to customer.services@prettylittlething.com with your order number, full name, and address so we can get this resolved for you? Thank you. - Melody

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

PrettyLittleThing.com Reviews