PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,346 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,346 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i have purchased a pair of boots and never received them and it won’t show any shipping updates at all. I also emailed and had no response back.”

Helpful Report

Posted 4 years ago

Hi there, I'm really sorry to hear you haven't received your boots yet. I've looked into this and can see we replied to your email on the 9th Jan, please could you check your junk/spam folders for this email. There has been a delay with your package at the courier's hub so we do kindly ask that you allow longer for further tracking updates and for delivery to be made. We have refunded your delivery charge also. If you need any further help please reply to our email so we can help you further. Thanks, Adam

Posted 4 years ago

“Please whatever you do, do not purchase from Pretty Little Things! I purchased a jacket on December 5, 2020. I was suppose to receive the jacket on December 18. While I was waiting for my jacket to arrive, the shipping just stop randomly after December 12. I waited until December 18 the jacket never came. I didn’t receive any updates until I had contacted their Twitter page. I shouldn’t have to contact your support team to find out what happen to my jacket. After I talked to their representative they told me it would arrive on January 7 and because of the delay they would give a refund for shipping. It arrives January 7, I opened it and immediately saw that the strings and stitching were already coming out all over of the jacket but that’s not the worst part the jacket is a size 8 when I clearly ordered a size 4. I contacted customer support immediately to tell them and they told me that a size UK 8 is equivalent to a US size 4. I wouldn’t have had a problem with it except the jacket is way too big on me. There is no way that jacket is a size 4. They also lied to me and told they gave me my refund for shipping when they didn’t. I checked my account multiple times and I even checked today. There’s no point in returning the jacket for a refund. I probably won’t get that either.”

Helpful Report

Posted 4 years ago

Hi Cherish, Sorry to hear about your order being late, I've looked into this for you and have dropped you a email with further details on the order. Please check your inbox along with your spam and junk folders just in case. Thanks, Alex

Posted 4 years ago

“I ordered 7 items with the same sizing. And 3 out of the 7 are soo big. Bad quality material for 2 of them especially the jacket. One floral dress I ordered looks nothing like the picture. The neck and sleeves look very awful. Returning process is so hectic. Im trying to do so but no avail. This is my first and last order. Shein is better.”

Helpful Report

Posted 4 years ago

Hi, Sorry to hear about your experience and that you are having trouble with a return, I'll drop you a private message to discuss further. Thanks, Alex

Posted 4 years ago

“Hey guys, I didn't buy anything from you, how come I got charged free times for the same sum?”

Helpful Report

Posted 4 years ago

HI Laurynas, Sorry to hear about this, I've sent you a private message to discuss further. Alex

Posted 4 years ago

“After over a month my package never made it. Ordered 12/1 and couldn’t report it lost until 1/4. It never came. 10/10 do not recommend”

Helpful Report

Posted 4 years ago

Hey Taylor, I'm really sorry you've not received your order yet. I completely understand this isn't ideal but could you please contact on of our Social Platforms with your order number and email address so I can look into this further for you: https://www.prettylittlething.com/contact-us Thanks Hamza

Posted 4 years ago

“I still haven’t got my package”

Helpful Report

Posted 4 years ago

Hi, Sorry you haven't received your order I've sent you a private message with details of your order. Thanks, Hakim

Posted 4 years ago

“I have ordered a pair of boots for my daughter earlier in December with delivery date of December 29 - just in time for the NY. We have not received the shipment. Tracking info is useless. We have emailed the customer service but no answer. There is no contract info indicated on the website or it is hidden in a way that I cannot find? Very disappointed 😞”

Helpful Report

Posted 4 years ago

Hi Sophie, I'm really sorry that your order hasn't arrived for the new year. This is looking like it has been held up in customs, so I've issued a refund for the delivery which comes to $4.99 and will show back in your account no later than January 8th. Our email is customer.services@prettylittlething.com, but you can also get in touch through any of our social media pages - there are links to these at the bottom of our homepage in the black bar. I've sent you a quick email with the tracking information and the very latest we expect the delivery to be attempted. Thanks, Chris

Posted 4 years ago

“My 13 years old daughter ordered a dress which looks more than net with sleeves. This was my second and last order from Pretty Big rubbish, because the first order which supposed to be size 6 locked more than size 14. Avoid in any costs! Such waist of money.”

Helpful Report

Posted 4 years ago

Hey, I'm really sorry you're not happy with the item you've received. I completely understand this isn't ideal but could you please contact us using the below link on one of our Social Platforms with your order number, email address and a picture of the item you're not happy with so I can look into this further for you: https://www.prettylittlething.com/contact-us Thanks Hamza

Posted 4 years ago

“I ordered a few things and only like one of them ..all the clothes are way too big .I tried to return them but everytime I put on my order number it can't be found and I put on the country and it says it not matched”

Helpful Report

Posted 4 years ago

Hey Ozzie, I'm really sorry you're struggling to log your return on the returns portal. Could you please contact us on one of our Social Platforms using the below link and send us your Order Number, Email Address and a picture of the error message that shows up when you try to log into the returns portal so I can look into this further for you? Thanks Hamza

Posted 4 years ago

“The clothes are pretty but have a bad quality. I wore my joggers 3 times and now there are a lot of wholes along the seam! That should not happen!”

Helpful Report

Posted 4 years ago

Hey, I'm really sorry you've received a faulty item, I can assure you it's not our usual style. Could you please message us on our Social Platform using the link below with your order number, email address and a picture of the faulty item highlighting the fault so we can look into this further with you and get this resolved as soon as possible? Thanks Hamza

Posted 4 years ago

“I placed an order in December 1st and was due to receive my order on the 15th. I still do not have my package. After reaching out to customer service multiple times and there being no updates on my package I finally asked for a refund and to deem my package lost (it hasn’t moved since the 7th). I can’t even report it lost until the 4th of January. Awful customer service. Awful shipping. I will not be ordering from them again.”

Helpful Report

Posted 4 years ago

Hey Taylor, I'm really sorry you've not received your order yet. I've just sent you a private message with more info as to where your parcel is. - Hamza

Posted 4 years ago

“I ordered something on November 30th and it told me i was going to get it on December 14. I haven’t got nothing !! not even a updates on my order and it claims FedEx has my package but I haven’t received anything !! WHERE IS MY PACKAGE !!! I need it.”

Helpful Report

Posted 4 years ago

Hi Mel, Sorry to hear you have not received your order yet, I've dropped you a private message to get some order details from you so we can look into this for you. Thanks, Alex

Posted 4 years ago

“Shipping takes to darn long never again........”

Helpful Report

Posted 4 years ago

Hi Desiree, Sorry to hear about this, I've dropped you a private message so that we can look into your order. Thanks, Alex

Posted 4 years ago

“I ordered some items for my daughter for Christmas on 30th november. I had also ordered stuff the day before which I received a week and a half ago. I contacted PLT via WhatsApp and their initial contact said the order had been ‘held up’ but to wait until 19th. I don’t think this is acceptable so have contacted them again today 17th the response this time was ‘it’s lost’ but I still have to wait until 19th so they can report it as lost! I’ve since replied and said it’s not acceptable for which another agent told me that I’d need to reorder the order again pay for it then return the original ‘lost order’ before they’d refund me! How can I return something that’s lost and why do I have to pay for it again. I don’t have the money to pay for it again. I’m really really disappointed by their response and will certainly think twice before ordering again!! At a time when money is tight for a lot of people this is terrible customer service!”

Helpful Report

Posted 4 years ago

Hi Gina, Really sorry to hear that your parcel did not arrive on time, I totally appreciate how you feel. We really value your feedback. So I have passed this onto the relevant team so we can continue to improve our services, Thanks, Jordan

Posted 4 years ago

“The worst site!I placed my order on 3th of December and they told that i would recieve the dress by 18th of December,on time for Christmas eve.I didn't recieved anything,on the 14th of December they sent me an email in which the informed me that they got my return and they would refund me by the 23rd of December but only the cost of the dress and not the extra shipping charge that i gave?!I told them that they never sent me anything and to sent me the dress on time for Christmas,they answered finally that the dress was out of stock when i ordered it and they remembered to let me know about this 15 days after they took my money.I told them that i just checked on your site and you have the dress,they answered that it is back in stock so i asked them why you don't send the dress!The answer was that the only thing we will do is refound you also the courier cost that you payed ,on the 24th of December and if i want the dress you must trust us and order it again!In order to do so,they would give me 10% discount which is lower than the discount thet i bought it,which was 30%! So they left me with no dress for the Christmas eve and with no money to buy another one on time since the will refund me on the 24th!The site is a bad joke!”

Helpful Report

Posted 4 years ago

Hi, So sorry to hear that you never received your parcel, I really appreciate how you feel as this was for Christmas, We value your feedback to I have passed your feedback onto the relevant team so we can continue to improve our services. Thanks, Jordan

Posted 4 years ago

“HORRENDOUS! I have ordered from PLT on many different occasions and have never been happy with my purchases, they either come damaged, too big or small when I have ordered MY SIZE. The quality of the clothing is terrible! Each time I see site I try and give it the benefit of the doubt to see if another product would be decent but NO i always regret my purchase. I will NEVER order from PLT AGAIN! Fed up of returning their rubbish!!!!!”

Helpful Report

Posted 4 years ago

Hi, Really sorry to hear that your that you are unhappy with your recent experience. We value your feedback and I have passed this over to the relevant team. Thanks, Jordan

Posted 4 years ago

“I placed an order earlier today, Dec 15th, and have yet to receive an email confirmation of my purchase. I have used their "Madison" robot to try to resend the email confirmation FIVE TIMES (which I still have not gotten yet), because talking to a real person is nearly impossible. Also, they ALWAYS send the wrong sizes, and they don't do exchanges (even if its their fault), so not only do you have to pay to return the item BUT you also have to repurchase it. Horrible company.”

Helpful Report

Posted 4 years ago

Hi, I'm really sorry you haven't received your order, we'd certainly want to look into this further for you. Please can you get in touch with our customer service team through our social media pages on any of the below - Facebook WhatsApp Twitter Instagram Also, you can email us on customer.services@prettylittlething.com and we will certainly get this sorted for you. Thanks, Abbie

Posted 4 years ago

“I placed my order beginning of Dec and was told it would be here before or on Dec 14th. It didn’t happen and my order information has not been updated for several days so I don’t know where it is!!! I am so disappointed because I ordered it specially so it would come yesterday and now I have to go on my planned trip with no items. :( how can I get a hold of someone?”

Helpful Report

Posted 4 years ago

Hi, Sorry to hear that your order has yet to arrive, I can see we have been in touch on our social media channel. If you need anything else from us please let us know. Thanks, Jordan

Posted 4 years ago

“It is a site I have only used once before. However, the dress arrived quickly. This time I ordered pearl and buckle boots ages ago. STILL waiting on delivery ! They are a Christmas present for someone. Hopeless !”

Helpful Report

Posted 4 years ago

“I placed my order on Nov.29 and it is now Dec.14. Estimated delivery said it would arrive ON or before Dec.13 ... When tracking my package it says pending - nothing has been updated since Dec 8th. I contacted fedEx as well, they told me they are still waiting for the package to arrive from the shipper. What is going on? Ive reached out to you guys and still no response!”

Helpful Report

Posted 4 years ago

Hi, Really sorry to hear that your parcel has yet to arrive, I can see that you have been in touch with our social media team. If you need anything else you know where we are. Thanks, Jordan

Posted 4 years ago

PrettyLittleThing.com is rated 2.6 based on 2,346 reviews