PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.58

2.6 Rating 2,357 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I order a short pyjama set normally I am a size 6 and have ordered 3 times this means I’ve wasted money on delivery 3 times and sent back and now ordered a size 12 because the sizing of them was shocking so so small and the quality of the material is shocking so see through so disappointed as heard really good things about pretty little thing”

Helpful Report

Posted 5 years ago

HI, I am sorry you were not happy with the sizing and quality of your items. I can see you have returned and been refunded for this order If there's anything else we can help with, just send us an email to customer.services@prettylittlething.com and we'll be happy to help. With thanks, Melody

Posted 5 years ago

“Absolutely shocking! Your sizing is so so off! Got a large and they didn’t fit me (I’m a large in clothing) and didn’t fit my mother who is a medium.”

Helpful Report

Posted 5 years ago

I'm sorry to hear you were disappointed with the sizing of the item you received, please send us an email to customer.services@prettylittlething.com with an image of the item received, your PLT order no and the name of the item and we'll be able to get this sorted for you. Thanks, Em

Posted 5 years ago

“My daughter ordered sweatpants from PLT and when they arrived, they were a really cheap, thin, see-through material. When buying sweatpants, there is a degree of thickness one expects!? And they weren't cheap. The resulting bad customer service made me swear never to use these sketchy online clothes retailers. I'll stick to reputable retailers who have better prices, better customer service and usually free shipping!”

Helpful Report

Posted 5 years ago

Hi Diana, I'm sorry to hear you were disappointed with the quality of the sweatpants your daughter received, please feel free to return these back to us and we'll be happy to get a refund processed for you. Em

Posted 5 years ago

“I ordered a dress on January 12th. The expected delivery date is January 21st. However, I just received an email stating that I probably won’t receive the dress on that date. I’m so irritated!! I have a birthday photoshoot on January 25th. And I literally based the entire shoot off of that dress, so I don’t receive it before then, everything is going to be ruined. Not to mention a ordered some jeans on January 6th, they’re supposed to arrive, yesterday. PLT really needs to get it together. I have never had this issue with them before. If fashion nova can get my stuff here on time, so can y’all. It’s ridiculous. What am I supposed to wear, if my parcel doesn’t arrive?”

Helpful Report

Posted 5 years ago

Hi Macara, I'm sorry to hear your order isn't with you yet, I appreciate the disappointment. I can see your order is still on it's way to you. I've sent you a private message with further information. Thanks, Em

Posted 5 years ago

“Be aware of this company once you make an order you wont get any service if you have any small problem they will tell you slrry we cant do anything for you because we are busy with the sells , i have maked an order one hour ago than realize that thier system put the wrong phone number by default u contact thier costumer service to ask gor solving my problem as the parcel still hasnt been prepared I asked a simple service is to correct the number that was for a stringer country than mine , you know what they told me we are sorry you have to try to reach your order or wait until it send and come back to us to just charge me the transfert fee than we can refund you the order money is this logic this is a hig scam company with no fear costumer service, hass and miriam asked me for my order detail though they was gonna help me withy problem at the end after 5 hours waiting the onlything they say sorry we cant do anything for you because we are busy try to reach your order how im gonna do if your stupid system put a string number ???”

Helpful Report

Posted 5 years ago

Hi Es-sbai, I'm sorry there was an error with the phone no on your order and to hear you were unhappy with the customer service you received in relation to this. As it's just the phone no that's incorrect, this may not impact the delivery. If for whatever reason the courier isn't able to deliver with the details they have, then they'll contact us for an alternative phone no. We'll be in touch via email if there's any issues delivering your parcel. You can then provide us with an alternative phone no to pass onto the courier, if needed. Thanks, Em

Posted 5 years ago

“I ordered a good amountnof clothes about a week and a half ago and barely received any type of tracking history . It was estimated to deliver On Monday January 18th but no information on where its at . I dont know where my package is or when it will get here and i leave in 5 days for vacation. Im so upset with this.”

Helpful Report

Posted 5 years ago

Hi Thalia, I'm sorry to hear your order isn't with you yet, I appreciate your disappointment. I've checked this out for you and can see you've been in contact with our customer service team via email. If your order doesn't arrive within the timeframe stated in the email, then please just reply and we'll be able to get this sorted for you. Thanks, Em

Posted 5 years ago

“The clothes variety good really. But customer service is absolute nightmare. I would have preferred it if they say we don’t do customer services at all instead of wasting people’s time like that. I have a delayed order. Delayed for TWO WEEKS for a next day delivery option. Mainly Hermes the delivery services are messing the delivery up. But PLT has done nothing to help. Now I’ve lost my money and haven’t received an order. Nightmare experience with zero help! The only time customer service run to reply and act like they want to help is on public reviews because this what happened to me on TrustPilot and still didn’t get any one to solve my problem.”

Helpful Report

Posted 5 years ago

Hi Sahar, I'm sorry to hear your order didn't arrive when expected, I've checked this out for you and can see that your query has been resolved via social media and your order has been refunded in full, if there's anything further we can help with, please just reply to this message Thanks, Em

Posted 5 years ago

“All pjs are see through I got three pairs for Christmas the quality of the clothing is horrible”

Helpful Report

Posted 5 years ago

Hi Leona, I'm sorry to hear about your PJs. Please could you drop us a message with your order number and some images of the PJs so we can help you further with this and flag the items to our quality control team? https://www.prettylittlething.com/contact-us Thanks, Adam

Posted 5 years ago

“It so annoying because I love PLT! 😫but I have got next day delivery for a year and last week I had to wait a week when I needed it the following day (which is when it was supposed to arrive as I ordered it in the morning) the following day. I placed 2 more orders. One last night amd one the day before amd once again I have still received no package 📦 so you might want to think about changing your mail company because this is making me very angry”

Helpful Report

Posted 5 years ago

Hey Jasmin, I'm really sorry to hear you didn't received your order on time, I understand how you're feeling with this. Please could you drop us a message with your order number so we can look into this further for you? https://www.prettylittlething.com/contact-us Thanks, Adam

Posted 5 years ago

“I had return 3 items back a month ago and I still haven’t got my money back they say that they did when I don’t see it in my account and their leggings r very see through.”

Helpful Report

Posted 5 years ago

Hey, I'm sorry to hear you haven't received your refund yet. I have just emailed you with further help on locating your refund, please reply to that email if you still can't locate it so I can help you further. Also, I have flagged the leggings to our quality control team so they can stock check these. Thanks, Adam

Posted 5 years ago

“i have purchased a pair of boots and never received them and it won’t show any shipping updates at all. I also emailed and had no response back.”

Helpful Report

Posted 5 years ago

Hi there, I'm really sorry to hear you haven't received your boots yet. I've looked into this and can see we replied to your email on the 9th Jan, please could you check your junk/spam folders for this email. There has been a delay with your package at the courier's hub so we do kindly ask that you allow longer for further tracking updates and for delivery to be made. We have refunded your delivery charge also. If you need any further help please reply to our email so we can help you further. Thanks, Adam

Posted 5 years ago

“Please whatever you do, do not purchase from Pretty Little Things! I purchased a jacket on December 5, 2020. I was suppose to receive the jacket on December 18. While I was waiting for my jacket to arrive, the shipping just stop randomly after December 12. I waited until December 18 the jacket never came. I didn’t receive any updates until I had contacted their Twitter page. I shouldn’t have to contact your support team to find out what happen to my jacket. After I talked to their representative they told me it would arrive on January 7 and because of the delay they would give a refund for shipping. It arrives January 7, I opened it and immediately saw that the strings and stitching were already coming out all over of the jacket but that’s not the worst part the jacket is a size 8 when I clearly ordered a size 4. I contacted customer support immediately to tell them and they told me that a size UK 8 is equivalent to a US size 4. I wouldn’t have had a problem with it except the jacket is way too big on me. There is no way that jacket is a size 4. They also lied to me and told they gave me my refund for shipping when they didn’t. I checked my account multiple times and I even checked today. There’s no point in returning the jacket for a refund. I probably won’t get that either.”

Helpful Report

Posted 5 years ago

Hi Cherish, Sorry to hear about your order being late, I've looked into this for you and have dropped you a email with further details on the order. Please check your inbox along with your spam and junk folders just in case. Thanks, Alex

Posted 5 years ago

“I ordered 7 items with the same sizing. And 3 out of the 7 are soo big. Bad quality material for 2 of them especially the jacket. One floral dress I ordered looks nothing like the picture. The neck and sleeves look very awful. Returning process is so hectic. Im trying to do so but no avail. This is my first and last order. Shein is better.”

Helpful Report

Posted 5 years ago

Hi, Sorry to hear about your experience and that you are having trouble with a return, I'll drop you a private message to discuss further. Thanks, Alex

Posted 5 years ago

“Hey guys, I didn't buy anything from you, how come I got charged free times for the same sum?”

Helpful Report

Posted 5 years ago

HI Laurynas, Sorry to hear about this, I've sent you a private message to discuss further. Alex

Posted 5 years ago

“After over a month my package never made it. Ordered 12/1 and couldn’t report it lost until 1/4. It never came. 10/10 do not recommend”

Helpful Report

Posted 5 years ago

Hey Taylor, I'm really sorry you've not received your order yet. I completely understand this isn't ideal but could you please contact on of our Social Platforms with your order number and email address so I can look into this further for you: https://www.prettylittlething.com/contact-us Thanks Hamza

Posted 5 years ago

“I still haven’t got my package”

Helpful Report

Posted 5 years ago

Hi, Sorry you haven't received your order I've sent you a private message with details of your order. Thanks, Hakim

Posted 5 years ago

“I have ordered a pair of boots for my daughter earlier in December with delivery date of December 29 - just in time for the NY. We have not received the shipment. Tracking info is useless. We have emailed the customer service but no answer. There is no contract info indicated on the website or it is hidden in a way that I cannot find? Very disappointed 😞”

Helpful Report

Posted 5 years ago

Hi Sophie, I'm really sorry that your order hasn't arrived for the new year. This is looking like it has been held up in customs, so I've issued a refund for the delivery which comes to $4.99 and will show back in your account no later than January 8th. Our email is customer.services@prettylittlething.com, but you can also get in touch through any of our social media pages - there are links to these at the bottom of our homepage in the black bar. I've sent you a quick email with the tracking information and the very latest we expect the delivery to be attempted. Thanks, Chris

Posted 5 years ago

“My 13 years old daughter ordered a dress which looks more than net with sleeves. This was my second and last order from Pretty Big rubbish, because the first order which supposed to be size 6 locked more than size 14. Avoid in any costs! Such waist of money.”

Helpful Report

Posted 5 years ago

Hey, I'm really sorry you're not happy with the item you've received. I completely understand this isn't ideal but could you please contact us using the below link on one of our Social Platforms with your order number, email address and a picture of the item you're not happy with so I can look into this further for you: https://www.prettylittlething.com/contact-us Thanks Hamza

Posted 5 years ago

“I ordered a few things and only like one of them ..all the clothes are way too big .I tried to return them but everytime I put on my order number it can't be found and I put on the country and it says it not matched”

Helpful Report

Posted 5 years ago

Hey Ozzie, I'm really sorry you're struggling to log your return on the returns portal. Could you please contact us on one of our Social Platforms using the below link and send us your Order Number, Email Address and a picture of the error message that shows up when you try to log into the returns portal so I can look into this further for you? Thanks Hamza

Posted 5 years ago

“The clothes are pretty but have a bad quality. I wore my joggers 3 times and now there are a lot of wholes along the seam! That should not happen!”

Helpful Report

Posted 5 years ago

Hey, I'm really sorry you've received a faulty item, I can assure you it's not our usual style. Could you please message us on our Social Platform using the link below with your order number, email address and a picture of the faulty item highlighting the fault so we can look into this further with you and get this resolved as soon as possible? Thanks Hamza

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,357 reviews