PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,348 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

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Metrics

2.6

Based on 2,348 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“PrettyLittleThing has a lot of cute clothing the only problem is the shipping and communication. First off they let me order something that was NOT IN STOCK and I wasn't notified until a few days later, I was issued a refund but it was the fact that it happened. Secondly the shipping is HORRIBLE it takes almost 2 weeks to receive your order. The "5-7" that they display on their site is UNTRUE! I like their clothes but be aware before ordering from them!”

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Posted 7 years ago

“FOR EVER SENDING THE WRONG ORDER”

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Posted 7 years ago

“I ordered 3 items off of pretty little thing yesterday, as I am going on holiday on Tuesday. I pick my items, pay for next day delivery (that was £5.99) to guarentee it’s arrival. Then I get an email from them 5 hours later to say one of the items I chose is out of stock and they are sending back over a refund, which takes 3-5 working days to process! This is absolutely ridiculous. Why advertise items that clearly aren’t in stock, then charge extortionate delivery fees on top? First time ordering from them and probably the last, such a disappointment!”

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Posted 7 years ago

“WOW WOW WOW. The clothes are out of this world for the price you pay! The quality is amazing!”

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Posted 7 years ago

“Low quality, unorganized, package that got lost on the way, clothing with manufacturing defects. Oh my God, stay away from them, time and money wasted.”

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Posted 7 years ago

“My items are a week late and they still not here”

Helpful Report

Posted 7 years ago

“I say this with complete honesty ... I wish i could give you MORE than 5 stars. I am 100% a "try on" clothes type of girl. I like to make sure I'm not throwing away my hard earned money. I have ordered clothes from online stores less than a handful of times because every time I have taken the chance, I have been left in disappointment...until I took a chance on Pretty Little Thing. I took a chance on you guys because you are currently doing your 30% off every item deal ... and because your products are already reasonably priced, I figured it wouldn't be much of a loss if things didn't turn out my way. Not only did my package arrive a day EARLY ... everything fit perfectly. The material of the items I picked out don't feel OR look cheap AND I paid less than $70 on 4 items, which would have easily cost me twice as much if I wen't to my favorite local boutique. YOU GUYS ... WHAT!? .. my mind is blown. This is coming from a girl with some BIG trust issues in regards to online shopping. I have never taken the time to write a review but I am so blindsided with the outcome and with how happy I am, I had too. Consider me a lifetime customer because your girl already has another shipment on it's way.”

Helpful Report

Posted 7 years ago

“NEVER EVER USE THIS WEBSITE, I HAD PURCHASED MY ITEMS FOR A PURPOSE GAVE AMPLE TIME PAID FOR THE EXTRA EXPRESS POST AND CONTACTED THEM ON THE 7TH DAY WORKING DAYS MIND YOU (NOT INCLUDING WEEKENDS) AND NO REPLY WASN'T UNTIL I PUT IN A DISPUTE WITH PAYPAL THAT I GOT AN INSTANT REPLY, THEY ONLY OFFERED ME A REFUND OF MY EXPRESS POST AND SAID THAT MY ITEM WILL STILL NOT BE RECEIVED IN TIME BUT NOW WILL TAKE AN EXTRA 10 DAYS THEY IGNORE YOUR REASON THEY DONT TRY OFFERING ANYTHING TO COMPENSATE NO CUSTOMER SERVICE VERY RUDE. SO I WENT TO ANOTHER WEBSITE "SHOWPO" EXPLAINED MY SITUATION AND THEY OFFERED ME 10% DISCOUNT AND GUARANTEED ME NEXT DAY DELIEVERY. BE WARE NEVER PURCHASE OFF THIS WEBSITE PRETTY LITTLE THING IS A WASTE AND YOU WILL NEVER GET YOUR ITEMS WHEN YOU WANT DO YOUR RESEARCH BEFORE YOU PAY!!!!!!!”

Helpful Report

Posted 7 years ago

“I ordered from PLT on 6/12.. My order was a tad bit late, being I just received them today (6/21) but I loooove everything that I ordered! The quality is great and all my garments are super cute. I was upset about the lead time because I paid $5 for standard 5-7 day shipping, but other than that, everything was great. Will definitely be ordering again in the future.”

Helpful Report

Posted 7 years ago

“I ordered from Pretty Little Thing on April 1. The pants I ordered were way too long. They dragged on the floor. The crop top was extra crop. So I returned everything towards on April 10. In May I realized that I hadn't received my refund so I reached out via email and was told it was still processing. I pushed to get the refund but was told because I no longer had the tracking number from the post office (my car was cleaned out and the receipt was thrown away) that I had to wait on my refund. It is now June 21 and I just received a refund. horrible customer service. Would never order again”

Helpful Report

Posted 7 years ago

“I order 2 things from there 10 days ago. I was told it would be here 5-7 days and it’s not. I tried to track my order and it say unavailable.. how could it be unavailable.. has it now been shipped??!? Also trying to contact them is the absolute worse!!! Do NOT SHOP HERE! They will just take your money and leave you disappointed...”

Helpful Report

Posted 7 years ago

“I am out of pocket 177$ as I have not received my order, the order I did receive was for another person which has been sent back for re delivery to correct address, I am very angry about this as they will not answer my emails since the day I received order. I had to pay for re delivery myself which is absolutely wrong considering they screwed up. I’m still trying to get a refund as I have not received my gear. Very bad experience and will not shop here again”

Helpful Report

Posted 7 years ago

“This website has horrible shipping. I ordered over a week ago because I needed my items this Friday for my graduation and still don’t have my items. And it is sooooooooo difficult to track my package the prettylittlething website barely gives any information on where my package is and does not even tell me when it’s coming and neither does the DHL website. I don’t think I’ll ever be shopping here again because of this and, by the looks of it I might not get my items in time for Friday great.”

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Posted 7 years ago

“Pretty little thing can kiss my ass! They are lucky they don’t have a store that I can walk into!”

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Posted 7 years ago

“I ordered my items on June 4th and I received them June 18th but when I received my items they were not the best quality but still really cute.. they sent me the wrong pair of pants as well.. my overall opinion is they have cute clothes I just expected better quality and faster shipping..”

Helpful Report

Posted 7 years ago

“I ordered on the PLT site on June 6th & received shipping confirmation a few days later. The website shows the items were delivered to my home on the 12th & it was not. I did not receive anything at my door or in my mailbox like the two shipping couriers websites stated. I order packages regularly & actually live in an area where parcels are in a protected area until picked up by the tenant. Once reaching out to the pretty little thing customer service contact through their website as well as their Instagram customer service & promotional accounts there was still no response to my initial email issue UNTIL I started actively informing potential customers of their less than impressive customer service. Since then I have finally received an email response back with them informing me they would still like to take extra time to avoid giving me a refund or at the very least re-issue my items. DO NOT WASTE YOUR OWN TIME/MONEY with this company. There are several "boutique" style sites that have the same (or comparable) items for the same prices.”

Helpful Report

Posted 7 years ago

“I give pretty little thing a zero please don’t order from there I ordered a unitard body suit since June 4th and it just June 18th and the shipping is supposed to be 5 to 7 days, that was past 5 to 7 days. When it finally came I tried it on there was a huge hole on the body suit like are you kidding me I will never ordering anything from there again disgusting clothing website that takes your money”

Helpful Report

Posted 7 years ago

“Dreadful service, take your money but no email confirmation. Sent a complaint to customer services and was duly ignored. Avoid this company!”

Helpful Report

Posted 7 years ago

“Every time I ordered they would send me the wrong items. They have did this more then once. The Customer service sucks ASS they never get back with you like they say. Also the shipping is too damn long it take 2 weeks to even receive your item. I wouldn't recommend this website to anyone.”

Helpful Report

Posted 7 years ago

“I ordered two dresses size 8. When I finally get them they are a size 6 and one has a whole in it. Tf am I suppose to do with a size 6 and im 155lbs with a big butt?”

Helpful Report

Posted 7 years ago

PrettyLittleThing.com is rated 2.6 based on 2,348 reviews