PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,348 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,348 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I will never order from this company again! I placed an order to potentially wear for my birthday vacation. Nothing I ordered fit properly (yes I ordered the correct sizes) and the items were very poorly made with cheap materials. So, I sent the order back for a refund right before leaving out of town to celebrate my birthday. Now usually I keep up with my receipts, but I was cleaning out one of my purses while heading out to party and I accidentally threw away my postal receipt with the tracking information. Once I realized my mistake, I didn't panic because I'd never had any problems with Fashion Nova or Hot Miami Styles misplacing my returned items so I figured I probably wouldn't need the postal receipt anyway. To my surprise, it's been almost a month since I mailed the clothes back and PLT says they haven't received it. Like seriously, if they had not received it, the postal service would have sent the package back to my address. I spent over $100 on those clothes and I'm beyond pissed that I paid my money and have nothing to show for it. I truly hate scamming companies like this and I will stick to shopping only at Fashion Nova and Hot Miami Styles from now on because I've never had this problem with them!”

Helpful Report

Posted 7 years ago

“I purchased a dress which i had to return for a refund. It’s been almost 2 months and they keep giving me the run around for my refund. Never have I experience this with any other website i order from. I will deffitnetly stick to fashion nova instead. Customer service is way better!”

Helpful Report

Posted 7 years ago

“I’m happy I read these reviews before placing an order! I seen a swimsuit being advertised on IG, it looks great so I was going to place an order for a few items, but idk now. I still might take my chances with the swimsuit, it is only $20”

Helpful Report

Posted 7 years ago

“The quality of the dresses are crappy. I returned my dresses about three months ago and I have not got my money back from them at all. This is terrible customer service.”

Helpful Report

Posted 7 years ago

“Quality is beyond terrible, I ordered 6 items and sent all 6 back. Feeling pretty ashamed that a lot of Instagram models and influencers on social media are taking money to endorse this brand to young and impressionable women. The photo editing involved must go a long way to make these outfits look like how they are advertised.”

Helpful Report

Posted 7 years ago

“Had there been a 0 star I would have definitely rated a big 0. I ordered 3 dresses and the quality was so bad. I’d rather shop at Bardot or Zara with that price. That blazer dress was worth $80 but to be honest that dress wasn’t worth $30. Quality was so horrible 😡😡Fuck you pretty little things cheapest brand”

Helpful Report

Posted 7 years ago

“I ordered from pretty little thing twice. The first time I ordered a dress size 2 and they sent me a 6. I didn’t make a complaint or anything I just made my own modifications. The second time I ordered a skirt and paid for express shipping, it said it was delivered when I tracked my package but I never got an email saying that or the skirt. I emailed a few times and never got a response. The site actually works for a few people, I’ve heard some good reviews, but what are the odds? This is the second time that happens to me and I’m not ordering from them ever again.”

Helpful Report

Posted 7 years ago

“So many bad complaints. I'm from NJ and I get my items in exactly 5-7 days from ordering. I've never had a problem. All my items looked as they did in the picture. The only thing is the sizing kind of threw me off a bit but I took a chance and ordered and I guessed right. Plus.. they always have 40%.. you can't go wrong with that. Stop giving a good company a bad review.”

Helpful Report

Posted 7 years ago

“They sent me the wrong item and when I contacted customer service all they said was sorry send it back and order it again? Thanks for all the help...and for having me go out of my way to have to fix something that was your mistake. Cute clothes if they send you the right thing lol...not worth it.”

Helpful Report

Posted 7 years ago

“Extremely bad shipping I ordered my clothes may 4th I still haven’t received anything and it’s may 15th my package said it’ll be here by may 12th never shopping with them again !!”

Helpful Report

Posted 7 years ago

“I ordered a pair of shorts from this website and when they arrived they looked nothing like how they did in the photo advertised on the site. The shorts in the photo were a ripped acid wash out kind of look and what I got was a dark blue pair looked absolutely nothing like what was on the website / what I wanted. Was very annoyed at the situation”

Helpful Report

Posted 7 years ago

“Please don't buy from this site. The products are of really poor quality and you will have to pay a higher delivery fee for returns”

Helpful Report

Posted 7 years ago

“Ordered pair of heels for £28 ,had them delivered and the were USED BROKEN and WORN OUT! Ordered again but this time two dresses and one of the dresses wasn't what I've ordered.. Ordered again 3rd time lucky? ...nope! The other dress that I've ordered was very different than the one on the website ,different colour and slightly different style.. Also the sizes are a bit out... Even the same dress in the same style with the same size, was different from one another .. Also the quality is very cheap..like eBay made in china £1+free delivery.. cheap I've ordered 3 times ,and won't be ordering again..”

Helpful Report

Posted 7 years ago

“Terrible customer service. They do not refund u in a timely manner and when you follow up they tell you to provide them with a picture of your receipt and a bunch of other purchase information that was already sent to them. Such a disorganized company.”

Helpful Report

Posted 7 years ago

“Do not order from this website, yes their clothes look really nice . However I placed an order today and realized that I need faster shipping , when I went to try to contact them I realized they may only be contacted via email . When I sent an email asking if the order could be cancelled and re placed they said they could not amend or make any changes to the order . What kind of company only has email services ? I believe this is a sham and definitely will not be purchasing from them again .😡😡😡😡”

Helpful Report

Posted 7 years ago

“I ordered my things about a week ago and when I repeatedly kept checking the tracking site it told me the same thing 2 days in a row it’s been 5 days since I ordered & I don’t know where my packages are I have a birthday coming up and I was expecting it before it they emailed me saying it won’t be here till the day after my birthday which is useless I’ll never order from them again they have horrible service”

Helpful Report

Posted 7 years ago

“I was reluctant to buy from Pretty Little Things based on a few reviews. But was glad I took the chance. I ordered 5 items and only kept 1 due to sizing issues. I followed the return process and it literally took 30 days to get my refund. That's the only negative. I had to email and send proof of tracking and pictures of items returned. But once I provided all the required info the Service Team was quick and efficient. I would order from Pretty Little Things in the future! (Just pack my patience if I have to return items)”

Helpful Report

Posted 7 years ago

“Don’t shop here! I paid express shipping for my birthday party and two weeks later still nothing so l emailed and oh guess why they lost it!! They then said sorry we can’t send it to you anymore, what a load of bullshit.”

Helpful Report

Posted 7 years ago

“No communication skills......... I bought a booties from this site, which are nice and comfortable. I am happy with my purchase. The issue is with the communication on the social media like Instagram for example. I have tagged this company and said how nice this booties are (with a picture of course) and after not having an acknowledgment I simply asked them a question (on thier profile) if they respond to someone who tags them? I had no reply what so ever. Completely ignored! Every customer should be valued and not ignored for any reason, even with a simple question. My question was not answered. If they want to have more customers the should improve their customers service, including on the social media. It clearly shows, after reading other reviews that this company needs to improve in many ways. If someone gets ignored, won't come back. I definitely won't come back to shop there. Cheers”

Helpful Report

Posted 7 years ago

“I sent back some of the items that I didn't want and its been 2 months and I still have not gotten back my refund. This is insane. Never order from here !”

Helpful Report

Posted 7 years ago

PrettyLittleThing.com is rated 2.6 based on 2,348 reviews