PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,348 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,348 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a pair of size 7 shoes and when they came there were no where near size 7 more like 4/5 they were so tiny and I was gutted cause they were acc very nice”

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Posted 6 years ago

“hoodie came different colour and material to what i ordered waste of money. The whole pocket was ripped. Fuming”

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Posted 6 years ago

“I complained last year after a few returns took almost a month, I seemed to always have issues but.... It's nice to see you listen to customer feedback as the last two returns have been completed in under 4 days! Definetlty the easiest & quickest online retailer now for returns thank you for making your returns process better :)”

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Posted 6 years ago

“Great customer service but the clothes material is terrible for what you pay for.”

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Posted 6 years ago

“Quality of the clothing items on pretty little thing is just a joke compared to the prices they charge. Id much prefer spending that little bit extra on misguided to receive the quality id expect for the price I am paying. Only thing I will say is the customer service is very efficient and helpful when I was returning my clothes for the third and last time I order from pretty little thing.”

Helpful Report

Posted 6 years ago

“TERRIBLE CUSTOMER SERVICES. THIS COMPANY DOES NOT TAKE OWNERSHIP FOR THEIR ERRORS NOR DO THEY OFFER ANY COMPENSATION, NOT EVEN A DISCOUNT CODE. I ORDERED A MATCHING SET AND ONLY AFTER THEY TOLD ME MY ORDER WAS DISPATCHED, DID THEY TELL ME ONE ITEM FROM THE MATCHING SET WAS MISSING AND THAT IF I WANTED TO RETURN THE OTHER ITEM THAT I WOULD HAVE TO PAY FOR THE RETURN POSTAGE. QUITE FRANKLY THE RESPONSE TO THE EMAIL I SENT WAS DISGRACEFUL AND SIMPLY SAYS THEY DONT CARE ABOUT MY LEVEL OF CUSTOMER SATISFACTION. DO NOT SHOP ON THIS SITE AND DONT RECOMMEND ANY FRIENDS TO THEM EITHER.”

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Posted 6 years ago

“The clothes are rarely of a good quality and the "next day delivery" is almost always at least 3 day delivery!”

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Posted 6 years ago

“Horrible shop. Everyone I know who has purchased from PLT has been ripped off and scammed. I purchased 3 cheap items and used the discount code (that is always there) to bring it down to $50. The site said $50 throughout the whole checkout process, however when I checked my bank account I realised the company had taken over 100. After realising I emailed them immediately asking for the extra charged money back as I couldn’t afford $100 (hence why I only planned to spend 50!!) where a rep from PLT said I would have to wait until the order arrived and then PAY to have them shipped back for a full refund. Honestly, just don’t purchase from this brand. They don’t care about their customers and are happy to scam the F*** out of their customers.”

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Posted 6 years ago

“No idea why there are so many bad reviews. Ordered a dress for a friends wedding that was shipped the day after I ordered it and delivered not even a week later. The dress fits perfectly according to the size chart and the material and everything is super nice. LOVE. Also, I live in Toronto and didn’t have to pay any duty fees which was super nice. 10/10 would recommend!”

Helpful Report

Posted 6 years ago

“•Horrible service •Don’t give you the right size that you order •The quality of the clothing is very cheap. I ordered a dress from there and it was completely see through and nothing like what it looked like on the model • Sent me broken shoes and packaged them knowing they were broken • Don’t have a contact number just and email, so it’s pretty difficult to get a hold of them • Returning all of the items I ordered was a nightmare plus you’re in charge of paying for all the shipping costs. It was so difficult to find the proper postage the send the items back Overall will not be ordering from them again...”

Helpful Report

Posted 6 years ago

“I ordered a pair of trousers from prettylittlething.ie to wear to my Grandad’s 80th Birthday celebration. I paid for next day delivery. Over a week later the parcel has still not been delivered. I have since had to go out and buy something else to wear and Pretty Little Thing are refusing to refund my money to me and are insisting that I must wait until the package arrives and then I can return it for a refund. It seems fairly obvious that the package has been lost by the courier, Fastway, although no one will admit this. I have spent hours at this stage communicating with both the courier company and numerous customer service representatives from Pretty Little Thing and I feel that I am being treated very unfairly.”

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Posted 6 years ago

“I ordered a few things on this website. One of them were a two pack of bandeau tops. It looked really cute but was too small and I have never seen such an disgusting material. Second I ordered a white crop top IN MY USUAL SIZE. But I can’t say anything about it because i wasn’t able to fit in. The next thing I ordered was the reason why I even ordered. It was a chiffon lace corsage in white. That’s the only thing I kept even if it’s nearly transparent. I’m just shocked because I have to pay for a nearly transparent shirt 30$. And also I had to pay the shipping (10$) to germany. Do not recommend!!! And I'll never order something of them again.”

Helpful Report

Posted 6 years ago

“DO NOT SHOP HERE! I have made a total of 5 purchases from PrettyLittleThing and 3/5 orders have gone wrong. My first purchase, a white blouse came with a stain on it. My second purchase, a 2 piece suit, I was sent 2 blazers. My third purchase was sent to me in UK sizing, although I converted my currency to Canadian pricing (they claim i was shopping on the UK site, i was not, this is not my first time shopping online).... so my items were sent to me 2 sizes too small. With all of these errors on their end, they provide little to no customer service. They offered me 30% off, which is the promo they always have going on. Just over all they are not a reliable website and the clothes are poor quality. Many other online retailers provide a better service and better quality.”

Helpful Report

Posted 6 years ago

“This company is horrible. They are a bunch of scams a bunch of liars. Who ever owns this company it is losing money and customer because their team it’s a bunch of jokes. I never leave reviews but what I went through with them and how they lied me for a week straight I thought someone had to read this. Purchased few things from them and I had a 50% off code, they lost my package and then when I asked them ok well I can repurchase everything but you guys have to give me the same discount and they said no they can’t ummmm ok that’s your mistake so now correct it and sent me my items. After a week going back and forth them telling me it takes 24hr to get the code i found out they were lying to me. Every day i would ask them for the code and they will tell me oh you’ll have it tomorrow you’ll have tomorrow. I heard this for a week straight and nothing then they started to read my messages and not respond. Never been treated like this by any company out there horrible customer service. It went to the point where I didn’t really care about the code but I was frustrated how a bunch of people sit behind a computer and play you and laugh at you after they screw up your order and wasted your money on shipping. I have all the screenshots of they lies everyday and it would blow your mind how a company runs business like this. I hope someone reads this and takes care and fix all this bs and treat customer right because we are spending money it’s not for free.”

Helpful Report

Posted 6 years ago

“I purchased two items which did not come. I've been trying to get a refund for over 3 weeks now as I have not received the goods but I'm going round in circles with the customer service team. I would not recommend this company at all.”

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Posted 6 years ago

“So i bought a dress size 18. My bust is back 40 (which u suggest to people is a 14 HILARIOUS) My size 18 dress fitted my mum who is a 12-14 and 34C 😂 ridiculous man”

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Posted 6 years ago

“First Time to buy clothes from this site and I'm very disappointed for a dress that cost me $50 for a poor quality of material. I purchased my dress from pretttlittlething Australia and im very dissapointed , here I am thinking if they have Ashey Graham than their plus size are legit unfortunately what a waste . No site like Boohoo.com cheap and material is good. This doesnt deserve a 1 star it deserve -0 star!!”

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Posted 6 years ago

“my toe bled after wearing those shoes for a night but they’re cute tho 2/5 would recommend using numbing cream beforehand”

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Posted 6 years ago

“F****ur stupid website disgusting customer service I rate it 0 will never recommend this to anyone this website is disgusting 🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮”

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Posted 6 years ago

“literally the worst service EVER! My order took just never came and I paid for 3-5 business days delivery! It has now been 11 days Nobody on their side contacted me to say there was a problem and I never got any emails from them about shipping or tracking! Now I have been informed they aren’t going to help me with my problem but I have to contact the courier and see what’s going on! Terrible! I should have learned my lesson from previous orders, every time I order from pretty little thing there is a problem! It will probably be dirty or broken when it gets here anyway!”

Helpful Report

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,348 reviews