PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.58

2.6 Rating 2,358 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,358 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DONT TRUST WHAT THE ITEM LOOKS LIKE ON THE MODELS! I ordered a one piece bathing suit online. It looked totally different on the model, it came way too low on me compared to her. I wanted to return it but realized you have to pay like 7.30 to return it plus print out your own return slip. The return cost was more than half of what I paid so I just kept it. Super frustrated!!!”

Helpful Report

Posted 7 years ago

“My daughter has a picky style. She found a dress on this website and I immediately ordered it. The tracker showed it was to be delivered on June 11. I checked yesterday to find that the tracking system stated the address on package was unidentifiable. I reached out to the Post Office and they said the package is returned to sender. I contacted PLT on their chat because finding their contact number is impossible. After informing them that I had already contacted the post office I was told to contact the post office...??? I'm an avid online shopper and this has been the most difficult website for me. I hope to at least get a refund and never shop here again.”

Helpful Report

Posted 7 years ago

“I ordered a dress a week ago it hasn't even been mailed yet, I tried sorting it out and sending a complaint as it was meant to arrive today and I couldn't even submit my email because the submit button wasn't working. I can't even track my order because every time I put in my delivery number it says it's invalid. Not a good experience.”

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Posted 7 years ago

“Quality is poor. Ordered 2 bathing suits exactly the same just different colors & they fit completely different. The material bleeds into the white. Do note recommend.”

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Posted 7 years ago

“My girlfriend ordered a size zero dress but somehow they managed to send her a size 4 instead, their return policy also makes you pay for the shipping and handling.”

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Posted 7 years ago

“I ordered some swimsuits, they were exactly like on the site, I will definitely purchase again”

Helpful Report

Posted 7 years ago

“Can’t contact you. Conned on promo delivery code. Awful website just seems they don’t want you to contact them”

Helpful Report

Posted 7 years ago

“It’s a real shame that this company sizing is way off. First time I’ve ever ordered from this site as I heard the joggers are great from YouTube videos hauls. These girls are sent free clothing so obviously there wouldn’t be any complaints from them so don’t be fooled. I ordered a M & L in the grey basic joggers and firstly the L fits like an extra extra large.. huge legs. Super long. So I figure medium will fit. Put them on and they fit like S. So tight, very short like floods. Huge difference between the two sizes. So disappointing . Very defective merchandise and still don’t know which size fits me better. I was planning on ordering all the colors In The sweats , now I will order nothing ever from this site because their merchandise is obviously mass produced and defective. Beware . They charge to send this garbage back and it’s also a big hassle.”

Helpful Report

Posted 7 years ago

“It won’t let me return my clothes that are completely see through.”

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Posted 7 years ago

“Poor customer service, endless "technical issues" that I was promised would be corrected, but were not, and zero follow up. If a company will not provide you with a customer service number, that's a red flag!”

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Posted 7 years ago

“They lost my payment and never sent an email confirmation. I’m over this company and want my money back fast how they took it 😠I’m over the email chatting”

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Posted 7 years ago

“The pants that I ordered are way too long. Unwearable :( I’m not a short person. Actually I’m quite tall. (1m 70cm) The pants are at least 20 cm longer than they should be. Awful material :(”

Helpful Report

Posted 7 years ago

“Really poor quality very confusing sizing. And you have to pay for 7 dollars to return them which will absolutely happen. Such a waste of time and money.”

Helpful Report

Posted 7 years ago

“I ordered a few items for my trip to Aruba... the hen they arrived the pants were long, the jumpsuit looked nothing like the model wore on the website... for example, the straps were think, when I received my order it was spaghetti straps and poorly made. Shopping on the site was a breeze! Returning the items were okay... you can not call but there are other ways to communicate via what’s app, a live chat, etc. You also only have 14 days to return and you have to pay for return... so I suggest being very sure before purchasing.”

Helpful Report

Posted 7 years ago

“I spent $200 worth of clothing but got $100 off because of the student discount. I was able to track the package up until it got to the US. I then had to email PLT for the new tracking information and was able to find the package at my nearest Post Office. Every item I got was correct and the sizing chart was accurate. I'm 5'2 and petite weighing 112 lbs. My jumper was a bit large but I had expected it and will get some alterations. Overall a great experience and would recommend. The only problem I had was the delivery process as I was unable to track it for a couple days but PLT customer service replied and were very helpful.”

Helpful Report

Posted 7 years ago

“Never order from pretty little thing, I ordered five items and two of them arrived broken. Then when I attempted to contact them for my money back they claimed that they couldn't find my order number meanwhile it was on my order confirmation. Such a rip off.”

Helpful Report

Posted 7 years ago

“I was super excited to order off of this website and heard good things about them. I ordered a large amount of clothing items and paid for express shipping. The package came so quick! But the downfall was that the quality of the clothes was horrible. I would compare them to other cheap clothing sites like zaful and wish. The sizing is tiny and does not really follow the size guide on the website. On the website the clothes looked like good quality but when I received them it was far from it. I will be returning all of my items besides a select few just because of the hassle i've had to endure from this company. I will not be ordering from this website again. And if you are considering buying items from them I would not.”

Helpful Report

Posted 7 years ago

“trying to return items and when I go to print/pay for the return label it is refusing my payment so I can't print it out and return before the 28 day period. Guess I won't get my money back. Scammers.”

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Posted 7 years ago

“I won't be shopping here again! Ordered on Saturday for next day delivery on Sunday. I received an email to say I should expect my parcel to be between 10:00am-13:00pm. It gets to 12:00pm and there's a 'delay' so waited up until 18:00pm and then I message them on Facebook and I'm told there's a issue with my address and to confirm it. I know there's no problem with my address as Ibe received parcels before without an issue and they refuse to give me a refund on the delivery charge because the courier tried to deliver it...I was in all day, gave them the correct address and yet they think they can keep your money when it's not the customers fault! I keep having to repeat myself about wanting a refund on the delivery charge or the whole delivery and they keep ignoring that part and answering the other part of my messages but take 2 hours to reply! Absolute joke customer service and Hermes is a joke as well”

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Posted 7 years ago

“so fast & easy to return! plus size is perfect fit”

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Posted 7 years ago

PrettyLittleThing.com is rated 2.6 based on 2,358 reviews