PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.58

2.6 Rating 2,357 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never fail to let me down. Quick delivery & reliable service”

Helpful Report

Posted 6 years ago

Hi, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. Alex

Posted 6 years ago

“Being a curvy girl I was a bit apprehensive about purchasing from PLT but I shouldn't have worried. The 2 dresses I bought are true to size... Came really quickly too. What's not to like.... Thank you ☺️”

Helpful Report

Posted 6 years ago

Hi, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 6 years ago

“I love PLT ! I buy from the U.S. and i absolutely love their clothing. The ONLY thing bad i would have to say is that , leggings tend to be quite see through and some material is itchy/rough. Other than that , Size is true to fit and I always receive my full order from PLT!”

Helpful Report

Posted 6 years ago

Hi Nikki, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Alex

Posted 6 years ago

“I brought a onesie from PLT and I wore it to bed. The next morning it tore right across the middle. Not impressed at all and won’t be buying from this store anymore!”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear about the onesie ripping, we want to get this sorted for you. I've dropped you an email please check your inbox along with your spam and junk folders for this. Alex

Posted 6 years ago

“Goods all ok but the delivery service Hermes is terrible - always late even when you pay extra for next day delivery. Please use a better courier.”

Helpful Report

Posted 6 years ago

Hi, Glad your happy with your order, we do also offer alternate couriers for our deliveries. DPD - Choose A Delivery Date On the dot - UK Next Day Evening Delivery For more on our delivery options please see here: https://www.prettylittlething.com/delivery-information Alex

Posted 6 years ago

“I haven’t received my order in 3 weeks”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear you have not received your order yet. I've dropped you an email so we can get this sorted out for you. Please check your inbox, spam and junk folders for this. Alex

Posted 6 years ago

“The refund it was faster”

Helpful Report

Posted 6 years ago

Hi, glad you're happy if you ever need any future help just hit us up. In the meantime, happy shopping! Alex

Posted 6 years ago

“Quick and easy service”

Helpful Report

Posted 6 years ago

Hi, We’re happy you’re happy. Come hit us up again soon. Alex

Posted 6 years ago

“I just love prretty little things I had on one of my jacket winter coat today and everyone was like I love that on you the red bring out a lot in you so thanks just love you guys”

Helpful Report

Posted 6 years ago

Hi, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Alex

Posted 6 years ago

“The Quality Of All The Clothing I Ordered Was Horrible. You Wear It For A Hour & Its Stretched Out Of Place As If You Had It For Years.”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear about your items, we want to get this looked into, I've dropped you an email, please could you check your inbox along with your spam and junk for this. Alex

Posted 6 years ago

“Not even worth the one star order didn’t come by date shown Christmas party is Friday ordered well I good time for it to come ...spoke to someone from customer service nothing they can do but wait can’t order me another one for next day delivery worst customer service I’ve ever dealt with”

Helpful Report

Posted 6 years ago

Hi Melissa, Sorry about the delay, Please check your inbox along with your spam and junk folders for the email that has been sent to you. Alex

Posted 6 years ago

“I ordered a chocolate, ruched, off-shoulder, Bardot dress for my graduation. It came earlier than expected and was a great fit. I ordered one size larger for a looser fit. Cute dress and you could track it every step of the way.”

Helpful Report

Posted 6 years ago

Hi, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 6 years ago

“low prices, high quality clothes, real quick delivery, best online shop”

Helpful Report

Posted 6 years ago

Hi, Happy we helped you out. Keep checking out our New In to stay up to date with what’s new. Alex

Posted 6 years ago

“I ordered a foundation but a liquid highlighter came instead..i mean the highlighter is nice but not what’s i payed for for, apart from that the rest of my order was what’s I expected and came quickly”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear that the incorrect item arrived, I've dropped you a private message regarding this. Glad to hear that you're happy with the rest of your items. We hope to see you shopping with us again soon. Alex

Posted 6 years ago

“I placed an order on the 01/12/19 and it still hasn’t arrived. It hasn’t even been dispatched and they have no idea on an estimated arrival date! Absolutely useless!”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear about your order, I've taken a look into this for you. I'll drop you a private message with the details. Alex

Posted 6 years ago

“Great items, and quality.”

Helpful Report

Posted 6 years ago

Hi, We’re happy you’re happy. Come hit us up again soon. Alex

Posted 6 years ago

“The sizes are inaccurate and the zipper does not stay up even if it does fit. Overall, poor quality”

Helpful Report

Posted 6 years ago

Hi Ashli, Sorry to hear about your order, we have a handy size guide that can be found here: https://www.prettylittlething.com/size-guide I've dropped you an email so that we can take a look further into the items that you have. please check your inbox along with your spam and junk folders for this. Alex

Posted 6 years ago

“Quick delivery quick refunds and great fit I always buy my party dresses here way better than fashionnova”

Helpful Report

Posted 6 years ago

Hi CJ, Loving your positive feedback. So happy to hear your love the brand as much as we do. Come shop with us again soon. - Shahbaz

Posted 6 years ago

“I ordered a jumpsuit off pretty little thing, I was dubious about the quality as I have heard many bad reviews. I thought it was too good to be true when I saw the price. The quality is amazing and it fits perfectly, it’s so flattering!”

Helpful Report

Posted 6 years ago

Hi Olivia, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. - Shahbaz

Posted 6 years ago

“Absolutely love PLT. Always quick deliveries and easy returns, simply take it back to the post office and it’s done! Prices are affordable and never too much, quality is great. You’ll always get some pieces in which the quality isn’t that good, but thats like any other store you’d shop in anyway. Favourite online shop!”

Helpful Report

Posted 6 years ago

Hi, Thanks so much for your positive feedback. Have an amazing weekend. - Shahbaz

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,357 reviews