PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,348 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,348 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Quality Of All The Clothing I Ordered Was Horrible. You Wear It For A Hour & Its Stretched Out Of Place As If You Had It For Years.”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear about your items, we want to get this looked into, I've dropped you an email, please could you check your inbox along with your spam and junk for this. Alex

Posted 6 years ago

“Not even worth the one star order didn’t come by date shown Christmas party is Friday ordered well I good time for it to come ...spoke to someone from customer service nothing they can do but wait can’t order me another one for next day delivery worst customer service I’ve ever dealt with”

Helpful Report

Posted 6 years ago

Hi Melissa, Sorry about the delay, Please check your inbox along with your spam and junk folders for the email that has been sent to you. Alex

Posted 6 years ago

“I ordered a chocolate, ruched, off-shoulder, Bardot dress for my graduation. It came earlier than expected and was a great fit. I ordered one size larger for a looser fit. Cute dress and you could track it every step of the way.”

Helpful Report

Posted 6 years ago

Hi, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 6 years ago

“low prices, high quality clothes, real quick delivery, best online shop”

Helpful Report

Posted 6 years ago

Hi, Happy we helped you out. Keep checking out our New In to stay up to date with what’s new. Alex

Posted 6 years ago

“I ordered a foundation but a liquid highlighter came instead..i mean the highlighter is nice but not what’s i payed for for, apart from that the rest of my order was what’s I expected and came quickly”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear that the incorrect item arrived, I've dropped you a private message regarding this. Glad to hear that you're happy with the rest of your items. We hope to see you shopping with us again soon. Alex

Posted 6 years ago

“I placed an order on the 01/12/19 and it still hasn’t arrived. It hasn’t even been dispatched and they have no idea on an estimated arrival date! Absolutely useless!”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear about your order, I've taken a look into this for you. I'll drop you a private message with the details. Alex

Posted 6 years ago

“Great items, and quality.”

Helpful Report

Posted 6 years ago

Hi, We’re happy you’re happy. Come hit us up again soon. Alex

Posted 6 years ago

“The sizes are inaccurate and the zipper does not stay up even if it does fit. Overall, poor quality”

Helpful Report

Posted 6 years ago

Hi Ashli, Sorry to hear about your order, we have a handy size guide that can be found here: https://www.prettylittlething.com/size-guide I've dropped you an email so that we can take a look further into the items that you have. please check your inbox along with your spam and junk folders for this. Alex

Posted 6 years ago

“Quick delivery quick refunds and great fit I always buy my party dresses here way better than fashionnova”

Helpful Report

Posted 6 years ago

Hi CJ, Loving your positive feedback. So happy to hear your love the brand as much as we do. Come shop with us again soon. - Shahbaz

Posted 6 years ago

“I ordered a jumpsuit off pretty little thing, I was dubious about the quality as I have heard many bad reviews. I thought it was too good to be true when I saw the price. The quality is amazing and it fits perfectly, it’s so flattering!”

Helpful Report

Posted 6 years ago

Hi Olivia, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. - Shahbaz

Posted 6 years ago

“Absolutely love PLT. Always quick deliveries and easy returns, simply take it back to the post office and it’s done! Prices are affordable and never too much, quality is great. You’ll always get some pieces in which the quality isn’t that good, but thats like any other store you’d shop in anyway. Favourite online shop!”

Helpful Report

Posted 6 years ago

Hi, Thanks so much for your positive feedback. Have an amazing weekend. - Shahbaz

Posted 6 years ago

“Love their clothes”

Helpful Report

Posted 6 years ago

Hi Jayee, Loving your positive feedback. Come shop with us again soon. - Shahbaz

Posted 6 years ago

“Order from here all the time never disappointed! Great fit, great pricing & Great shipping!”

Helpful Report

Posted 6 years ago

Hi, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. - Shahbaz

Posted 6 years ago

“Product arrived quickly no problems at all and items description was correct. Very satisfied”

Helpful Report

Posted 6 years ago

Hi Hayley, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. - Shahbaz

Posted 6 years ago

“Prices are great, quality is good and fast delivery too x x”

Helpful Report

Posted 6 years ago

Hi, Loving your positive feedback. Come shop with us again soon. - Shahbaz

Posted 6 years ago

“Find products to be poor quality and of cheap material”

Helpful Report

Posted 6 years ago

Hi, I'm really sorry to hear you're not happy with the quality of the clothing. I've sent you an email so I can look into this further for you. - Shahbaz

Posted 6 years ago

“Awful fit.”

Helpful Report

Posted 6 years ago

Hi Vicky, I'm sorry to hear the items don't fit quite right. I've dropped you a private message with further info in regards to this. - Shahbaz

Posted 6 years ago

“Prices are great the material for clothing is very strong and worth the price. The delivery is also fast my orders have always come in way sooner than expected!”

Helpful Report

Posted 6 years ago

Hi, Thanks so much for your positive feedback. Have an amazing weekend. - Shahbaz

Posted 6 years ago

“Fast and cute clothing I never have a problem except prob ordering to small but that’s my fault lol”

Helpful Report

Posted 6 years ago

Hi Genevie, We’re happy you’re happy. If you ever need any future help just hit us up. In the meantime, happy shopping! - Shahbaz

Posted 6 years ago

“Delivery arrived exactly when it said it would and nothing was returned as I loved all the clothes!”

Helpful Report

Posted 6 years ago

Hi, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. - Shahbaz

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,348 reviews