PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.58

2.6 Rating 2,357 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for next day, took 3 days and then - Hermes knocked but left as the door was answered. Then a week later delivered parcel 🤷‍♀️ to late as I had bought similar item due to delivery beeing late. Now waiting for refund which hopefully include payment for next day delivery. Shouldn't offer a service they can't fulfill.”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear about this. I have taken a look into your order/refund and will send you a private message with the details. Alex

Posted 6 years ago

“Delivered quickly, considering I ordered over the black Friday weekend, great price, had no need to contact customer service and a return was not needed.”

Helpful Report

Posted 6 years ago

Hi Steff, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 6 years ago

“2 items i ordered both had rips in the seam when i got them. Didn't even get a chance to wear them once yet.”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear about this, we want to take a further look into the items that you have received. I have sent you an email, please check your inbox along with withyour spam and junk folders for this. Many thanks, Alex

Posted 6 years ago

“My delivery arrived 3 days later than promised and I paid for delivery. The sizing of my garment was also slightly off.”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear that your delivery was late. I have got your delivery charge refunded for you. I'll drop you a private message with further info of the refund. Alex

Posted 6 years ago

“I have been shopping on PLT for the past 4 years and never had a problem with them. After becoming a regular I purchased the Royalty shipping service which offers free next day delivery for a year (9 pounds only). Also I never had a problem with refunds and I find the process really easy. Only bad note is that items sizes are all off, I can go from a 4 to a 12 depending if its a crop top, jacket, dress, etc. Overall I give it 5 stars”

Helpful Report

Posted 6 years ago

Hi Francesca, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Alex

Posted 6 years ago

“I purchased an item that I still haven’t received. The tracking information showed the delivery to be on December 16th but I checked my email to see it was going to be delivered early on the 10th. Still no package or knowledge of where it even is. It just states no updated information since December 10th. I love Pretty Little Thing but this is unacceptable!!!”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear that you have not received your order. I have sent an email to you regarding your order. Please check your inbox along with your spam and junk folders for this. Alex

Posted 6 years ago

“Great as always!!”

Helpful Report

Posted 6 years ago

Hi We’re happy you’re happy. Come hit us up again soon. Alex

Posted 6 years ago

“Was missing 3 items . The things I did get were super cute tho . Customer service sucks”

Helpful Report

Posted 6 years ago

Hi Jaerra, Sorry to hear that you have not received 3 items, we want to take a look into this, I've dropped you an email so we can get this sorted out. Please check your inbox along with your spam and junk folders for this. Alex

Posted 6 years ago

“5 stars for PLT but Hermes are letting you down. They clearly pinched several items out of my parcel & on the next occasion they forged my signature but luckily I still tracked down my parcel. The customer service I received from PLT was amazing start to finish they sorted the issues straight away with no bother. Thank you”

Helpful Report

Posted 6 years ago

Hi Katie, We appreciate the positive feedback and I will bring this up in our next monthly meeting to see how we can make changes to our delivery service to ensure you receive the best shopping experiencing from us. - Shahbaz

Posted 6 years ago

“Absolutely love my dress, sizing perfect...Will be back!!!”

Helpful Report

Posted 6 years ago

Hi Linda, Thanks so much for your positive feedback. Have an amazing weekend. - Shahbaz

Posted 6 years ago

“I’v used pretty little thing for years, sometimes the products can be a bit iffy with quality and sizing but my last 3 orders I can’t fault at all. Everything’s been perfect and fitted lovely. Always great prices and every pair of shoes Iv ordered have been super comfy too (heels as well as flat).”

Helpful Report

Posted 6 years ago

Hi Lauren, Glad we made you a happy customer. Come hit us up again any time. In the meantime, happy shopping! - Shahbaz

Posted 6 years ago

“Not had the 30% off second purchase that was offered in the email.”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry to hear the 30% discount didn't apply to your second purchased as offered in the email. I've sent you an email so I can look into this for you. - Shahbaz

Posted 6 years ago

“Never received item! Now item is out of stock - so disappointed”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry that you never received your parcel and that the item is now out of stock. We don't have a restock date for the dress just yet, however we've got similar dresses that I'm sure you will love - https://www.prettylittlething.com/catalogsearch/result/?q=dusty+blue+dress - Shahbaz

Posted 6 years ago

“Delivery took forever, but was totally worth it, in live with my dress”

Helpful Report

Posted 6 years ago

Hi, So sorry that the delivery took so long and will flag this up with the relevant team to look into further and I'm glad to hear you've loving the dress. We hope you do keep shopping with us in the future. - Shahbaz

Posted 6 years ago

“DO NOT SHIP THERE! Ordered high heel size 8, took longer to receive my shipment than expected and in the end I received high heels that was size 9 and that was completely a different model to what I ordered!! They are so ship quality, I can’t ever wear them! Payed $21 just for the shipment and I need to pay an other $21 for a refund?! Just the shipments will cost more than the product it self. This is a fraud!! Was my first and last time buying from PrettyLittleThings, I advise people not to make the same mistake!”

Helpful Report

Posted 6 years ago

Hi, I'm really sorry about this! I can see we've emailed you directly in regards to this. Could you please reply back to our email so we can get this sorted out for you. - Shahbaz

Posted 6 years ago

“Ordered a ton of clothes using their gimme50 discount code and it came up 50% like the sale said. Checked out completely and saw my card was charged the full amount so I tried to cancel but there's no option for that. There's also no number to call and they haven't answered my email. So far customer service is terrible.”

Helpful Report

Posted 6 years ago

Hi Isabel, I'm so sorry to hear the GIMME50 promo code didn't apply to your order after placing the order and understand the code applied before processing the order. I've dropped you an email with further info on this. - Shahbaz

Posted 6 years ago

“Ordered three items and wanted to return two. Two of the items looked nothing like the picture. The quality was terrible. It was supposed to be form fitting and it was not at all. It appeared to be a stretchy yet quality material in the picture but was just cotton. The one item that I did like had to be altered because the cleavage was literally drooping down, but in the picture featuring the model, it did not appear that way. This would not have been such a big issue and would have tried PLTs clothes again, but they would not process my return because they could not match my order number when trying to return the product. I found that to be hilarious because my order would pop up when tracking it through the site, almost as if they did not want to give my money back. There was also no number I could call. I will not order from this site again solely on the basis of bad customer service.”

Helpful Report

Posted 6 years ago

Hi Kayla, I'm so sorry to hear two of the items didn't match the photos on our site and that you haven't been able to return them back to us. I've sent you an email so that I can get this sorted out for you. - Shahbaz

Posted 6 years ago

“I ordered from pretty little thing over 6 weeks ago and never received my order!!! Customer service do not help at all.”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry to hear that you've not received your parcel! I've dropped you a private message with further info. - Shahbaz

Posted 6 years ago

“They sent me the wrong item, told me they could not send the correct one till I sent the wrong one back. Once I returned the item, they refunded me instead of sending me my item, then told me that this was a mistake, and I had to re-order and pay the postage again. I tried to do this, yet the item was fully sold out and back up at full price rather than the sale price. Very bad customer service, stay clear. They even have a return box for being sent the wrong item, so it must happen often!”

Helpful Report

Posted 6 years ago

Hi Gaynor, I'm so sorry that we've sent you out the wrong item and were advised we'd reorder the item for you once returned back and the postage receipt was sent into us. I've dropped you a private message with further info. - Shahbaz

Posted 6 years ago

“The dress was not as pictured, I returned right away and still haven’t seen a gift card or money back. It’s been over 2 weeks.”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry to hear that the dress didn't look like the photo we have on our site and that you've not been refunded for the item after returning this back to us. I've dropped you a private message with further info. - Shahbaz

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,357 reviews