PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.58

2.6 Rating 2,357 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great value for money, quick delivery, quick returns. Mostly always true to size. Sometimes the clothing can be a little see through so look at the photos/video closely but I always love the material and colour of the clothes. Great customer service always!”

Helpful Report

Posted 6 years ago

Hi Sophie, Positive feedback is always good to hear. Have an amazing day. Come shop with us again soon. Alex

Posted 6 years ago

“wasnt the same as i thought on the model, cheap material, too big for a size 6”

Helpful Report

Posted 6 years ago

Hi Sonia, Thanks for the feedback we'll pass this on to the team. I'll drop you a private message to discuss further. Alex

Posted 6 years ago

“Always fast delivery and the clothes look exactly like they do on the website with such affordable prices”

Helpful Report

Posted 6 years ago

Hi, We’re happy you’re happy. Come hit us up again soon. Alex

Posted 6 years ago

“First ordering and I’m very please. I ordered about 10 items on 11/29 it arrived 12/13. Very pleased, all the item were true to size. I was skeptical because I used the size matches on the website. I’m very happy will continue to do business.”

Helpful Report

Posted 6 years ago

Hi Dee, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. Alex

Posted 6 years ago

“Absolutely love my item of clothing!! So comfortable and so fuzzy!!! Not see through at all and I just love it! Will definitely be purchasing more! Also loved the free gift (I got a shower cap!)”

Helpful Report

Posted 6 years ago

Hi, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Alex

Posted 6 years ago

“Delivered on time, exactly what I asked, no hassle at all”

Helpful Report

Posted 6 years ago

Hi, Glad we made you a happy customer. Come hit us up again any time. In the meantime, happy shopping! Alex

Posted 6 years ago

“Really bad at dealing with deliveries, no followup with courier company and the customer is left waiting.”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear about your order, taking a look at this I can see that your order became lost in transit. A refund has been issued for your order. I'll drop you a private message with further details on the refund. Alex

Posted 6 years ago

“Only gets 2 stars because the return service was fast and I had my refund in about 3 days. But the clothes were horrible... even with 50% off, $25 was too much for the dresses I bought. The material was so cheap. SHEIN and other super cheap Chinese websites are better quality. I was horrified.”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear about your order, glad your refund was fast, we'll pass the feedback on to our quality team. Alex

Posted 6 years ago

“On time, like as advertised, and just all around what I imagined. Thank you! ❤️”

Helpful Report

Posted 6 years ago

Hi Thanks so much for your positive feedback. Have an amazing day and come back again soon. Alex

Posted 6 years ago

“Excellent and quick service. Clothes I bought were great value for money 😊”

Helpful Report

Posted 6 years ago

Hi Jo, We’re happy you’re happy. Come hit us up again soon. Alex

Posted 6 years ago

“Love my dress, fab fit, great material, felt amazing! Definitely ordering from there again”

Helpful Report

Posted 6 years ago

Hi Lisa, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Alex

Posted 6 years ago

“Somehow the clothes always fit me, only once it happened that I had to return something and the process very much straight forward. Lovely items perfect for every ocassion. My favourite online shop”

Helpful Report

Posted 6 years ago

Hi Carla, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. Alex

Posted 6 years ago

“Delivery and everything is fine, but for some reason the sizes I order the clothes in is never what is delivered to me. I order a size 14 and my clothes come as size 16 and 18. That needs to be fixed!”

Helpful Report

Posted 6 years ago

Hi, That’s great to hear! about the delivery. I can see that your ordering from the US, our sizes are converted from the US to UK sizing. I'll drop you a private message to expalin further. Alex

Posted 6 years ago

“We constantly had our orders undelivered due to an issue with the courier. Although the issue had been resolved our end and PLT did manage to get one delivery to arrive when we complained again and again, we are back in the situation where our orders are constantly returned and never arrive so we have had to stop using them.”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear about this. I'll drop you a private message to discuss further. Alex

Posted 6 years ago

“I was sent the wrong size so I just returned the shoes with no problem.”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear that this happened. Glad that you had an easy time making your return. Our US sizes are converted to UK sizes when orders are made. I'll drop you a private message to discuss further Alex

Posted 6 years ago

“Ordered items for my daughters xmas. Really quick delivery xxx”

Helpful Report

Posted 6 years ago

Hi, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. Alex

Posted 6 years ago

“Fairly fast delivery. Dress was very cheap material and completely unflattering. But - the worst issue was the SMELL on the dress/bag. Smelt like something died in it and it was SO strong I gagged when trying it on. Never smelt anything so horrendous.”

Helpful Report

Posted 6 years ago

Hi Sasha, Sorry to hear about this, we want to take a look into this further. I have sent you an email to get some details from you. please check your inbox along with your spam and junk folders just in case. Thanks, Alex

Posted 6 years ago

“Ordered two tops in size 8 and they probably wouldn’t fit on a child, one turned up and it was about 3 inches in length when in the picture it was shown to fit near my belly button, then the second was completely see through and all very small”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear about the crop tops, we want to take a look into this further. I have sent you an email, please check your inbox along with your spam and junk folders for this. Alex

Posted 6 years ago

“I love this brand, ive been ordering from here for at least three years. Now make it easy to return, and can have shipment expedited if needed.”

Helpful Report

Posted 6 years ago

Hi Anna, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Alex

Posted 6 years ago

“The material was not as expected. Disappointed in the fit.”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear about this, we'll pass the feedback on to the team. You can return any items using our standard returns process. I'll send you a private message with further info. Alex

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,357 reviews