PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.58

2.6 Rating 2,357 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My favourite website of all time”

Helpful Report

Posted 6 years ago

Hi Olivia, We’re happy you’re happy. Come hit us up again soon. Alex

Posted 6 years ago

“The sizes are 2sizes to small and the return time is too short. Also the return and refund policies are no where near clear enough”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear about your order we'll pass the feedback onto the quality team. I can see that you have ordered during our extended returns time due to the holidays so have until 31st December to make a return. I'll send you a private message with further info on our returns. Alex

Posted 6 years ago

“Red dress I bought was not as the image on cite , didn’t like material the other dress was ok ..”

Helpful Report

Posted 6 years ago

Hi Collette, Sorry to hear about the dress, we want to take a further look into this. I've sent you an email to get some further details, please check your inbox along with your spam and junk folders for this. Thanks Alex

Posted 6 years ago

“Don’t know what I done before pretty little thing! My absolute go to!”

Helpful Report

Posted 6 years ago

Hi Kim, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Alex

Posted 6 years ago

“I ordered a pair of comfy sweats size 6 that were $27! Received a size 8 in the mail, very disappointing especially when it’s the companies fault, they took hours to respond and when they did they expected me to go down to the post office and return the size 8 so they could refund me instead of just sending me the size 6 that I had already paid for!! very poor customer service!!”

Helpful Report

Posted 6 years ago

Hi Danielle, Sorry that you received the incorrect size joggers, I've sent you an email regarding your order please check your inbox along with your spam and junk folders for this. Alex

Posted 6 years ago

“Arrived several days late and one item was not true to size”

Helpful Report

Posted 6 years ago

Hi, sorry to hear about this, I have sent you a private message regarding your order. Alex

Posted 6 years ago

“So far never really had any issues, items are cheap and cheerful, great sale items and have always arrived on time. On the odd occasion I've had to return there hasn't been an issue. Some lovely tips and dresses for very cheap prices. The only down fall is sometimes the smaller sizes are out of stock quickly.”

Helpful Report

Posted 6 years ago

Hi Jo, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 6 years ago

Hi Jo, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Alex

Posted 6 years ago

“Love shopping at pretty little thing the price of clothing is really good quality is brilliant and the delivery was fantastic 😁”

Helpful Report

Posted 6 years ago

Hi Tina, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Alex

Posted 6 years ago

Hi Tina, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Alex

Posted 6 years ago

“Frequent customer. Never had a bad experience. Items always arrive in good condition and as pictured.”

Helpful Report

Posted 6 years ago

Hi, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Alex

Posted 6 years ago

Hi, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 6 years ago

“I was due my delivery on the 7th December still yet to receive it, I have contacted pretty little thing with no response this is a gift for my daughters birthday, first and last time I shop here!”

Helpful Report

Posted 6 years ago

Hi Joanna, sorry to hear about your parcel, I've taken a look into this and will drop you a private message with the details. Alex

Posted 6 years ago

“The WhatsApp service that PLT offer is such a great thing. I had a problem with my delivery within 2 minutes of me sending a message via WhatsApp I received a reply from Billy. He helped me with my query, within 2hrs of my first message being sent I received a refund confirmation! So quick and easy to use.”

Helpful Report

Posted 6 years ago

Hi, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. Alex

Posted 6 years ago

Hi Glad we helped you out. Come hit us up again any time. In the meantime, happy shopping! Alex

Posted 6 years ago

“Parcel never came and person was cheeky when I got in touch.”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear about this. I have sent you an email so that we can take a further look into this and get some details from you. Please check your inbox along with your spam and junk folders for this. Thanks, Alex

Posted 6 years ago

Hi, Sorry to hear about this. I have sent you an email so that we can look into this further. Please check your inbox along with your spam and junk folders for this. Alex

Posted 6 years ago

“I was due to receive my order on the 7th of December, I'm still yet to receive it. I have emailed pretty little thing and still have not had any response this was a present for my daughters birthday! First and last time I shop here.”

Helpful Report

Posted 6 years ago

Hi Joanna, Sorry to hear about your order, I can see that you have contacted our customer services team and a refund has been issued for your order. I'll drop you a private message with further details. Alex

Posted 6 years ago

“Everything went bad. It seemed like it started good but that wasn’t the case at all. I used a discount code but because their site wasn’t working correctly, or maybe it was, it took the code out and charged me the full price. I contacted them about it and at first they suggested that I cancel the whole order, which if I did I wouldn’t have received the same price. I asked them to refund the difference which my bank said they should’ve been able to do and they kept telling me they couldn’t. Then someone else asked me to give them my account and routing number to deposit the difference, which I would never do. Through all of the payment issues I stuck it out to try and figure something out then I got the clothes. I don’t know WHO they thought those clothes were going to fit. I’m 5’2 138lbs and I know my sizes and there’s no reason why a pair of pants should come all the way up to my breast!! everything Was way too big so I had to return everything!! Terrible purchases, I won’t be doing that again. I paid for expedited shipping too and had to pay to return it. Ughhh!!”

Helpful Report

Posted 6 years ago

Hi, sorry to hear about your order, I'll send you a private message to discuss further. Alex

Posted 6 years ago

“My daughter loves PLT. Perfect fit. Free next day delivery was a bonus this time. Items arrived promptly the next day. Only negative would be that on occasion the deliveries have been haphazard in duration.”

Helpful Report

Posted 6 years ago

Hi Rmh, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. Alex

Posted 6 years ago

“Placed an order for 5 items great products delivery was a little slow but understandable due to Christmas”

Helpful Report

Posted 6 years ago

Hi Miriamakhter, We’re happy you’re happy. Come hit us up again soon. Alex

Posted 6 years ago

“Ordered some white patten boots for my girls 13th birthday. She totally loves them”

Helpful Report

Posted 6 years ago

Hi Jon, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Alex

Posted 6 years ago

“The courier you use are total rubbish. Always have issues with Hermes. Delivery was delayed for over a week due to xourier problems then have an email baribg in mind i have been home all day sayibg parcel has been delivered. No one knocked my door then checked tracking saying put through letterbox. No it hasnt been even checked with neighbours and even over the fences and in the bins as parcels have been thrown previously in these places... NOTHING!!!! Tried the contact nimber on hermes website which basically doesnt contact to a person just three opinions and each opinion tells you to go back on website to no avail!! Even emailed to get a reply that that email is no longer used to go back on website. Actually worked out how to use live chat and hey presto closed surprise surprise. So tomorrow will try again. I wont be ordering off any company who uses Hermes ever again. They are unprofessional in every sense and ripping people off by the sounds of ut as mentioned to a friend what had happened and she said I am not the only one this has happened to today !!!”

Helpful Report

Posted 6 years ago

Hi Samantha, Sorry to hear about your order. I can see that you have contacted our customer services team and a reorder of the items has been made. I'll drop you a private message with details on the new order. We do offer different couriers for both our evening next day delivery and our nominated delivery options. For more info on the other delivery options please see here: https://www.prettylittlething.com/delivery-information Thanks, Alex

Posted 6 years ago

“Sooo ordered 2 items and wanted to return because of sizing issue. No return slips with my orders appaling. Also. I tried logging into my account but i couldnt as my password would not work nor reset. Contacted plt support and they told me the IT support would help but no one had reached out to help. Wont be ordering again”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear about the trouble with your return and account. I have sent you an email so that we can get this sorted out for you. Please check your inbox along with your spam and junk for this. Alex

Posted 6 years ago

“Good price and fast delivery. Very pleased with my order. Would be happy to buy again from company.”

Helpful Report

Posted 6 years ago

Hi, We’re happy you’re happy. Come hit us up again soon. Alex

Posted 6 years ago

Hi, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. Alex

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,357 reviews