PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,348 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,348 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was due my delivery on the 7th December still yet to receive it, I have contacted pretty little thing with no response this is a gift for my daughters birthday, first and last time I shop here!”

Helpful Report

Posted 6 years ago

Hi Joanna, sorry to hear about your parcel, I've taken a look into this and will drop you a private message with the details. Alex

Posted 5 years ago

“The WhatsApp service that PLT offer is such a great thing. I had a problem with my delivery within 2 minutes of me sending a message via WhatsApp I received a reply from Billy. He helped me with my query, within 2hrs of my first message being sent I received a refund confirmation! So quick and easy to use.”

Helpful Report

Posted 6 years ago

Hi, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. Alex

Posted 5 years ago

Hi Glad we helped you out. Come hit us up again any time. In the meantime, happy shopping! Alex

Posted 5 years ago

“Parcel never came and person was cheeky when I got in touch.”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear about this. I have sent you an email so that we can take a further look into this and get some details from you. Please check your inbox along with your spam and junk folders for this. Thanks, Alex

Posted 5 years ago

Hi, Sorry to hear about this. I have sent you an email so that we can look into this further. Please check your inbox along with your spam and junk folders for this. Alex

Posted 5 years ago

“I was due to receive my order on the 7th of December, I'm still yet to receive it. I have emailed pretty little thing and still have not had any response this was a present for my daughters birthday! First and last time I shop here.”

Helpful Report

Posted 6 years ago

Hi Joanna, Sorry to hear about your order, I can see that you have contacted our customer services team and a refund has been issued for your order. I'll drop you a private message with further details. Alex

Posted 5 years ago

“Everything went bad. It seemed like it started good but that wasn’t the case at all. I used a discount code but because their site wasn’t working correctly, or maybe it was, it took the code out and charged me the full price. I contacted them about it and at first they suggested that I cancel the whole order, which if I did I wouldn’t have received the same price. I asked them to refund the difference which my bank said they should’ve been able to do and they kept telling me they couldn’t. Then someone else asked me to give them my account and routing number to deposit the difference, which I would never do. Through all of the payment issues I stuck it out to try and figure something out then I got the clothes. I don’t know WHO they thought those clothes were going to fit. I’m 5’2 138lbs and I know my sizes and there’s no reason why a pair of pants should come all the way up to my breast!! everything Was way too big so I had to return everything!! Terrible purchases, I won’t be doing that again. I paid for expedited shipping too and had to pay to return it. Ughhh!!”

Helpful Report

Posted 6 years ago

Hi, sorry to hear about your order, I'll send you a private message to discuss further. Alex

Posted 5 years ago

“My daughter loves PLT. Perfect fit. Free next day delivery was a bonus this time. Items arrived promptly the next day. Only negative would be that on occasion the deliveries have been haphazard in duration.”

Helpful Report

Posted 6 years ago

Hi Rmh, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. Alex

Posted 5 years ago

“Placed an order for 5 items great products delivery was a little slow but understandable due to Christmas”

Helpful Report

Posted 6 years ago

Hi Miriamakhter, We’re happy you’re happy. Come hit us up again soon. Alex

Posted 5 years ago

“Ordered some white patten boots for my girls 13th birthday. She totally loves them”

Helpful Report

Posted 6 years ago

Hi Jon, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Alex

Posted 5 years ago

“The courier you use are total rubbish. Always have issues with Hermes. Delivery was delayed for over a week due to xourier problems then have an email baribg in mind i have been home all day sayibg parcel has been delivered. No one knocked my door then checked tracking saying put through letterbox. No it hasnt been even checked with neighbours and even over the fences and in the bins as parcels have been thrown previously in these places... NOTHING!!!! Tried the contact nimber on hermes website which basically doesnt contact to a person just three opinions and each opinion tells you to go back on website to no avail!! Even emailed to get a reply that that email is no longer used to go back on website. Actually worked out how to use live chat and hey presto closed surprise surprise. So tomorrow will try again. I wont be ordering off any company who uses Hermes ever again. They are unprofessional in every sense and ripping people off by the sounds of ut as mentioned to a friend what had happened and she said I am not the only one this has happened to today !!!”

Helpful Report

Posted 6 years ago

Hi Samantha, Sorry to hear about your order. I can see that you have contacted our customer services team and a reorder of the items has been made. I'll drop you a private message with details on the new order. We do offer different couriers for both our evening next day delivery and our nominated delivery options. For more info on the other delivery options please see here: https://www.prettylittlething.com/delivery-information Thanks, Alex

Posted 5 years ago

“Sooo ordered 2 items and wanted to return because of sizing issue. No return slips with my orders appaling. Also. I tried logging into my account but i couldnt as my password would not work nor reset. Contacted plt support and they told me the IT support would help but no one had reached out to help. Wont be ordering again”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear about the trouble with your return and account. I have sent you an email so that we can get this sorted out for you. Please check your inbox along with your spam and junk for this. Alex

Posted 5 years ago

“Good price and fast delivery. Very pleased with my order. Would be happy to buy again from company.”

Helpful Report

Posted 6 years ago

Hi, We’re happy you’re happy. Come hit us up again soon. Alex

Posted 5 years ago

Hi, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. Alex

Posted 5 years ago

“Paid for next day, took 3 days and then - Hermes knocked but left as the door was answered. Then a week later delivered parcel 🤷‍♀️ to late as I had bought similar item due to delivery beeing late. Now waiting for refund which hopefully include payment for next day delivery. Shouldn't offer a service they can't fulfill.”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear about this. I have taken a look into your order/refund and will send you a private message with the details. Alex

Posted 5 years ago

“Delivered quickly, considering I ordered over the black Friday weekend, great price, had no need to contact customer service and a return was not needed.”

Helpful Report

Posted 6 years ago

Hi Steff, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 5 years ago

“2 items i ordered both had rips in the seam when i got them. Didn't even get a chance to wear them once yet.”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear about this, we want to take a further look into the items that you have received. I have sent you an email, please check your inbox along with withyour spam and junk folders for this. Many thanks, Alex

Posted 5 years ago

“My delivery arrived 3 days later than promised and I paid for delivery. The sizing of my garment was also slightly off.”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear that your delivery was late. I have got your delivery charge refunded for you. I'll drop you a private message with further info of the refund. Alex

Posted 5 years ago

“I have been shopping on PLT for the past 4 years and never had a problem with them. After becoming a regular I purchased the Royalty shipping service which offers free next day delivery for a year (9 pounds only). Also I never had a problem with refunds and I find the process really easy. Only bad note is that items sizes are all off, I can go from a 4 to a 12 depending if its a crop top, jacket, dress, etc. Overall I give it 5 stars”

Helpful Report

Posted 6 years ago

Hi Francesca, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Alex

Posted 5 years ago

“I purchased an item that I still haven’t received. The tracking information showed the delivery to be on December 16th but I checked my email to see it was going to be delivered early on the 10th. Still no package or knowledge of where it even is. It just states no updated information since December 10th. I love Pretty Little Thing but this is unacceptable!!!”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear that you have not received your order. I have sent an email to you regarding your order. Please check your inbox along with your spam and junk folders for this. Alex

Posted 5 years ago

“Great as always!!”

Helpful Report

Posted 6 years ago

Hi We’re happy you’re happy. Come hit us up again soon. Alex

Posted 5 years ago

“Was missing 3 items . The things I did get were super cute tho . Customer service sucks”

Helpful Report

Posted 6 years ago

Hi Jaerra, Sorry to hear that you have not received 3 items, we want to take a look into this, I've dropped you an email so we can get this sorted out. Please check your inbox along with your spam and junk folders for this. Alex

Posted 5 years ago

“5 stars for PLT but Hermes are letting you down. They clearly pinched several items out of my parcel & on the next occasion they forged my signature but luckily I still tracked down my parcel. The customer service I received from PLT was amazing start to finish they sorted the issues straight away with no bother. Thank you”

Helpful Report

Posted 6 years ago

Hi Katie, We appreciate the positive feedback and I will bring this up in our next monthly meeting to see how we can make changes to our delivery service to ensure you receive the best shopping experiencing from us. - Shahbaz

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,348 reviews