PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.58

2.6 Rating 2,357 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love their clothes”

Helpful Report

Posted 6 years ago

Hi Jayee, Loving your positive feedback. Come shop with us again soon. - Shahbaz

Posted 6 years ago

“Order from here all the time never disappointed! Great fit, great pricing & Great shipping!”

Helpful Report

Posted 6 years ago

Hi, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. - Shahbaz

Posted 6 years ago

“Product arrived quickly no problems at all and items description was correct. Very satisfied”

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Posted 6 years ago

Hi Hayley, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. - Shahbaz

Posted 6 years ago

“Prices are great, quality is good and fast delivery too x x”

Helpful Report

Posted 6 years ago

Hi, Loving your positive feedback. Come shop with us again soon. - Shahbaz

Posted 6 years ago

“Find products to be poor quality and of cheap material”

Helpful Report

Posted 6 years ago

Hi, I'm really sorry to hear you're not happy with the quality of the clothing. I've sent you an email so I can look into this further for you. - Shahbaz

Posted 6 years ago

“Awful fit.”

Helpful Report

Posted 6 years ago

Hi Vicky, I'm sorry to hear the items don't fit quite right. I've dropped you a private message with further info in regards to this. - Shahbaz

Posted 6 years ago

“Prices are great the material for clothing is very strong and worth the price. The delivery is also fast my orders have always come in way sooner than expected!”

Helpful Report

Posted 6 years ago

Hi, Thanks so much for your positive feedback. Have an amazing weekend. - Shahbaz

Posted 6 years ago

“Fast and cute clothing I never have a problem except prob ordering to small but that’s my fault lol”

Helpful Report

Posted 6 years ago

Hi Genevie, We’re happy you’re happy. If you ever need any future help just hit us up. In the meantime, happy shopping! - Shahbaz

Posted 6 years ago

“Delivery arrived exactly when it said it would and nothing was returned as I loved all the clothes!”

Helpful Report

Posted 6 years ago

Hi, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. - Shahbaz

Posted 6 years ago

“Product was amazing, came early and was in very good condition”

Helpful Report

Posted 6 years ago

Hi, We’re happy you’re happy. Come hit us up again soon. - Shahbaz

Posted 6 years ago

“Amazing service”

Helpful Report

Posted 6 years ago

Hi Clare, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. - Shahbaz

Posted 6 years ago

“Fast delivery, amazing quality, great sales.”

Helpful Report

Posted 6 years ago

Hi Jasmin, Loving your positive feedback. Come shop with us again soon. - Shahbaz

Posted 6 years ago

“Excellent delivery times and quality stuff”

Helpful Report

Posted 6 years ago

Hi, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. - Shahbaz

Posted 6 years ago

“I’ve loved every single item I’ve purchased! Everything is sooo cute and fits perfectly. I had no issues with my deliveries and overall I love this clothing brand.”

Helpful Report

Posted 6 years ago

Hi Jocelyn, Thanks so much for your positive feedback. Have an amazing weekend. - Shahbaz

Posted 6 years ago

“Delivery was fairly quick and the item looked just like the picture. My only complaint is that the material is easily caught on Velcro and goes bally, other than that no issues!”

Helpful Report

Posted 6 years ago

Hi Katie, I'm glad to hear that the delivery was quick and that the item matched the photo on our site also. I will be passing your feedback on to the relevant team regarding the material. If there is anything else at all we can help with just drop us a message on either Facebook/Twitter/Instagram/Whatsapp but of course if email is more you’re thing you’re more than welcome to drop us a reply at customer.services@prettylittlething.com. We’re here for you 24/7. - Shahbaz

Posted 6 years ago

“The cloths arrived on time but the stitches were opened. The jacket looks different from the picture.”

Helpful Report

Posted 6 years ago

Hi Salamatu, I'm so sorry the stitching on one of your items arrived in this condition and that the jacket also doesn't match what's advertised on our site. I've dropped you an email so I can get this sorted out for you. - Shahbaz

Posted 6 years ago

“I had 3 different orders shipped to me. Each I order I received contained items with incorrect sizing. The first order I returned and ordered again and was sent the same exact thing. Also the return process is super simple, but in order to get what you want...you have to order again. Even if your refund has no processed yet. There is no exchanging or online credit.”

Helpful Report

Posted 6 years ago

Hi Brea, I'm so sorry to hear you've ordered three times and on each order received the items incorrect items. We are looking into offering exchanges in the near future to make the whole ordering/returning process a lot more simpler so keep an eye out on our for when this lands. I've dropped you an email so I can look into the incorrect sizes issue further. - Shahbaz

Posted 6 years ago

“Pricing very good. Speedy delivery. Quality seems to be quite good. A little disappointed that one item was unavailable after I ordered and paid for it, but they were very quick to inform me & refund me”

Helpful Report

Posted 6 years ago

Hi, Glad to hear that your happy with the delivery and pricing of our items and I'm sorry that one of the items has become out of stock. I've dropped you a private message regarding the out of stock item. - Shahbaz

Posted 6 years ago

“Ordered for the first time and my package came earlier than the estimated delivery date and my clothes were good looking too. Slightly different to the picture and material isn’t the best but overall I was impressed. Would buy from pretty little thing again.”

Helpful Report

Posted 6 years ago

Hi, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. I will be passing your feedback onto the relevant department regarding the items to check the remaining stock immediately. If there's anything else we can help with, drop us a email or message us through Facebook/Twitter/Instagram/Whatsapp. - Shahbaz

Posted 6 years ago

“The making of the clothes is amazing. The delivery time aswell is just outstanding, even if I’m ordering in a rush for an outfit I know I’ll get it in time. You’ll never be let down by this company. Always my first go to for an outfit.”

Helpful Report

Posted 6 years ago

Hi Michaela, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. - Shahbaz

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,357 reviews