Public Storage Reviews

Name: Public Storage
Rating: 3.54

3.5 Rating 576 Reviews

63 %

of reviewers recommend Public Storage

Company Reviews

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Metrics

3.5

Based on 576 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Public Storage 1 star review on 12th June 2025

Anonymous

Public Storage 3 star review on 27th March 2025

Maki

Public Storage 2 star review on 25th March 2025

Rose

Public Storage 3 star review on 22nd March 2025

Sheriff Adams

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely do not do Business with this Company! They are Crooks! Deceptive Business Practices! They Will Either Steal from you by taking all your stuff if you miss a payment and then set the locker up to look good so they can sell they leftover Trash! Horrible!”

Helpful Report

Posted 3 years ago

“In late July of 2021 I rented a storage unit from Public Storage in Lake Worth FL. I was informed by my mover that the rate I was quoted might be short term and that I should inquire about that issue with Public Storage. I was informed by a customer service rep that my rate would not go up in the first six months and after that "if" it went up it would only be a $10-$20 increase. I have recently been informed by Public Storage that my rate is going up $60 a month. Renter Be Ware- If I had known that Public Storage would act in bad faith and lie to me about my rate increase I would not have rented storage space from them. Do not rent from this dishonest and fraudulent company! In addition, Public Storage has purposely created a lack of communication in an effort to delay my payments in an effort to create late payment charges to my account.”

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Posted 3 years ago

“Just paid a $20 fee for making a payment over the phone. Unheard of. This will be my last month using Public Storage a total rip off”

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Posted 3 years ago

“Puyallup location 1310 39th ave se. Puyallup,98374. District manager ADAM PEARSON. Contracted for access to the property from 6 am to 9 pm. The gate broke and without proper notice, he restricted access to the property and has terminated my lease. He has violated the contract by not giving me 30 days' notice as per the contract to change the terms of the contract. He has also violated Washington state rental laws by changing the terms of the contract and failing to provide proper notice. His actions have been retaliatory and have left the company open to legal action because they have violated their own lease and contract. Say it with me Adam is unprofessional and is a liability to the company.”

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Posted 4 years ago

“The Customer Service with Public Storage is laughable I booked a unit online (DO NOT EVER DO THIS) 10x15 unit outside with drive up access (their online description) we drove all day only to get to the unit the following day we were supposed to get a text when the unit was ready that never happened so I called and was told the unit was ready and the gate was broken so I could drive on in!!!!! Not secure at all and not in the best of areas!!!!!!! We drove to the unit only to find out the doorway to the unit was a small passage door for a 10x15 unit I still don't understand that? I went up front and spoke with the manager (she was very nice) explained they didn't have any other units that would work. She immediately closed the reservations my account was billed the next day I gave it 5 business days thinking the money would be credited but it was not!!!!! I then called the customer service only to be told they could not credit the money despite never even opening the door to the unit the representative said I had to contact John Ramsey the district manager as he was the only person that could issue a refund??? MAKES NO SENSE!!!!! I was given a number by Public Storage which was wrong??? (don't even know their managers phone number?) I had to go back to the local facility and spoke with the same property manager again was very helpful only to be told she couldn't issue any credit only John Ramsey District Manager had the authority to do so she gave me a good phone number to Mr. Ramsey only to get his voicemail I have left several messages for Mr. Ramsey and have yet to get a response. Moral of this story DO NOT GIVE THESE PEOPLE YOUR MONEY!!!!!”

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Posted 4 years ago

“This star is because you allow thieves like Orange door, the scam insurance company.”

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Posted 4 years ago

“The Call Center people are the worst. First, I called to reserve a unit, and even though I didn't need it for a week, I offered to pay for it that day.. They say "oh no, you don't have to do that. I get an email that says my move in rate will be 25$ because of their "special." Then I get a call from the property manager but can't answer the phone. I call back - it goes straight to VM- I thought I left a message but no class back. I called again on the day I am supposed to pay and same thing. So I call the 833 number - sit on hold for 35 minutes. Start to tell the person the issue (starting with, I have tried to call the site with no luck) and I realize the person I am speaking to wasn't listening because she very rudely got snippy with me saying -- "they tried to call you several time (NO THEY didn't) and the unit is gone" I tried to say something and she cut me off and basically told me that it was my fault and all I could do is call the site - I said again that the number that I keep calling goes to VM to which she responded "I'll just dial it" when the site manager picked up, I tried to ask the cust. service person what number she dialed and she just hung up. Second. The site manager on Ebenezer rd. in Rock Hill, SC was great and helped get me into another unit at the same price - but then she hit me with the "fees" that the 833 sales people won’t tell you about and my 25$ move in rate and 81$ a month quickly became a 61$ move in rate and 96$ a month. And of course, I am stuck! I am moving and have to have a storage unit this week. So I will be using it for at least a month”

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Posted 4 years ago

“NEVER USE PUBLIC STORAGE. They are con artists . Charge u before a full MONTH IS OVER WITH. Charge unnecessary fees . Fraud company. Steals your belonging. Break locks . Can’t say I didn’t worn you.”

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Posted 4 years ago

“I received a message that my unit rate was being increased from $18 a month to $37 a month. I called the customer service number, and someone called me back. I told her that I needed to understand how and why this was happening. She talked about market value and how the contract renews from month to month, at which time the rate may increase. I asked “Does that mean you can change my rate in one month and again in three months and again in five months?“ She answered yes. I thanked her for calling me back and explaining. And then she hung up on me. I don’t understand why she felt the need to end the call so disrespectfully. Maybe she didn’t like having to disclose the con. Still annoyed that she felt some kind of way even though she gets a paycheck. Clearly I’m gonna have to stop giving them a portion of mine. Public Storage, this sucks! Do better.”

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Posted 4 years ago

“So grateful for your online easy to use setup. Your front desk helped us to correct our own error (choosing too small of a unit). Went back online and started over - quick and easy. Your prices are very, very good. Helpful staff. Bob & Lori”

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Posted 4 years ago

“Rodents destroyed property and Public Storage said I had to clean out the unit. I had expose myself to deadly diseases because Public Storage did not take care of their rodent infestation. I do not know why they expected me to clean out the unit after my property was destroyed. We were threatened with monthly fees and cleaning fees if we left the items that were ruined by the rodents living at the storage unit. Not only did I lose property, but I also was penalized for being a victim of their infestation. I am disgusted by Public Storage even more than I was disgusted by the rat feces and urine.”

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Posted 4 years ago

“Public storage corporation drive indianapolis the worst storage company i have ever used”

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Posted 4 years ago

“I gave been locked out of my unite with no explanation. My bill is auto paid so always paid on time. I gave been calling and leaving messages for 4 days and no return call. At this point I would not recommend the Lynnwood location to any one.”

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Posted 4 years ago

“I wish I could give a -10. Long story short...if you have a problem, there is no real help. Things come up in any business; however, it’s all about how well the company handles things. An issue came up that caused me a series of unfortunate events. An issue that came about due to their negligence. I contacted the Bensalem, PA office. The on site members are nasty and unprofessional. I contacted the regional manager, he was just as unprofessional and uncaring. He took no responsibility and offered no apology or way to remedy the situation. I called customer service they said they could not help. I then called corporate twice but they did not call back. After only two months of rental, the company went up on rent by 15.00. Disgusting”

Helpful Report

Posted 4 years ago

“I rented a parking space for my 2012 Toyota Tacoma at the Public Storage facility at 3673 South Redwood Road, West Valley City, Utah, on Aug. 18, 2020. One month later—one month—my wife and daughter went to this Public Storage facility to retrieve the truck and when they arrived discovered that the truck had been broken into, vandalized and had the catalytic converter and oxygen sensor cut out. My wife and daughter were deeply traumatized when they discovered the damage to our vehicle and the drug paraphernalia on the ground beside the truck. They immediately called the police, filed the appropriate report, called AAA and had the truck towed to Mark Miller Toyota for the extensive repair required to make the truck drivable again. The repair bill was $1,471, which was covered by my State Farm comprehensive insurance with the exception of my $100 deductible. I chose this facility because Public Storage is a national company with a good reputation. The information about this particular facility noted “property manager lives on site for added peace of mine.” This “well-lit facility is state-of-the-art and features a sturdy electronic gate with keypad access.” My vehicle didn’t survive 30 days at this state of the art, well-lit facility with a property manager who lived on site. I can’t undo the trauma and grief my wife and daughter experienced after discovering the abominable oversight and security at this poorly run facility. But I can request a refund of the $50.67 I was charged to have my truck vandalized by drug addicts, and the $100 I had to pay toward its repair. I have been told there is no way Public Storage will refund one cent to me. Abominable customer service.”

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Posted 4 years ago

“Quite frankly, one of the worst storage companies I've ever had the misfortune of dealing with! Horrible! I should have looked at the reviews on Public Storage before I moved my things in there. IF your reading this and your foolish enough to rent from this company, you can expect a rent increase of 30% - 40% within the first year. EXPECT IT! I contacted Public Storage about this completely excessive rent increase, and all they said was "well, we can always move you into a smaller unit.". They're clever. They'll entice you to move into their units, with a very reasonable rent rate, and once you're moved in, they'll sock it to you. 6 months a massive rent icnrease, and then another increase 6 months later. Folks, stay away from Public Storage like the plague! HORRIBLE company. Owned by a bunch of shyster attorneys, from what I understand.”

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Posted 4 years ago

“used to be good, very poor Customer service. Autopay stopped and I could not find out why. I was on the phone for 45 Min until I gave up and had them call me back. They called back 2 hours later and it rings less than once so you have a missed call on your phone because there is no way in Hell you can answer that fast. Now your stuck with the same problem again and the hole Story starts from the top again. If I wouldn't hate moving again I would out of there.”

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Posted 5 years ago

“Deceptive and unscrupulous Business Practices. Before signing the agreement I asked multiple times if I was locked in at the rate I signed up for. Which the person confirmed multiple times. Little did I know, hidden in the agreement was a clause that said they can raise it for any reason after 6 months. And keep doing so at their own discretion. They can get away with it since it's a pain to move again so they take advantage of this fact. Next is that if you move out in the beginning of the month they charge you for the whole month. No prorated refund. This company is just GREED and SELF PURPOSE. NEVER trust what they tell you. Will never use them again and will make sure NEVER to recommend them to anyone.”

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Posted 5 years ago

“I've been charged twice in the same day for the 1 month I had my storage unit. Been calling every 48 hours to be sent to voice-mail and nobody has ever once returned one of my calls. The guy at the Gratoit location originally told me he would refund my account but there was nothing written in my account about a refund. I closed my account after 3 weeks and he said AGAIN he would refund it, but once the "account" is closed he can't refund my stolen money. He went ahead and closed it anyway. I have to dispute this with my bank but this place is ran horribly. The office is a joke, call me back. Act like an adult and have a conversation about this thief you have working at the Gratoit location. I will never trust Public Storage again in my life.”

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Posted 5 years ago

“I had to relocate to another storage. PS has no trolly no cart. My latch was cut, padlock slipped off, pressure washer, air compressor, flood light. Went to the office to find out what went wrong, all I really got was call the insurance company. 2 weeks after I went back the unit was tidied not as ransacked as before, what they did not know was I took pictures. I decided to move to another storage and they were not pleased with me leaving, I even showed another tenant in the same unit what they did and asked him to keep checking his unit”

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Posted 5 years ago

Public Storage is rated 3.5 based on 576 reviews