Public Storage Reviews

Name: Public Storage
Rating: 3.54

3.5 Rating 576 Reviews

63 %

of reviewers recommend Public Storage

Company Reviews

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Metrics

3.5

Based on 576 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Public Storage 1 star review on 12th June 2025

Anonymous

Public Storage 3 star review on 27th March 2025

Maki

Public Storage 2 star review on 25th March 2025

Rose

Public Storage 3 star review on 22nd March 2025

Sheriff Adams

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst place ever”

Helpful Report

Posted 2 years ago

“Public storage is a scam and does not care about its customers. I am speaking specifically about the business in Matthews, North Carolina. They give you a decent rate for a few months then jack up the price on the unit. I ended up paying more than double in a very short time. After traveling 14 hours to retrieve my belongings for the last time I couldn’t access my pod. I had no outstanding bill but my gate code was not working. I called customer service they told me to go to the main office which I did and although the the sign in the window said open the door was locked and no one was there. I called the number and did get ahold of a manager but was told that an appointment needed to be made because they did not have employees to work and were short staffed. There was no communication about this whatsoever and I wasted a lot of time driving down to get my stuff after not wanting to pay their ridiculous prices anymore. I requested that someone come down to allow me in to my unit WHICH WAS DURING OFFICE HOURS AND WAS REFUSED and told I need to make an appointment. SAVE YOUR MONEY AND FIND A PLACE THATS NOT A SCAM!”

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Posted 2 years ago

“Watch your back. Public Storage raised our monthly rental by 95% over the course of 2 years (Aug.2020-Aug.2022)!! And it was not a teaser rate to begin with - $221/mo. for a 10x15 unit went up to $431 in a series of steep increases. The local manager was very nice but has no control at all over pricing. And to rub our noses in it, we were directed to talk to their "We Care" team. Ironic name or just giving the finger to the customer? I say we/our above because the rental was for a small, local nonprofit organization displaced by the pandemic. We found much cheaper rental space elsewhere. We are OUT OF THERE and will NEVER approach this company again. Sadly, this industry is unregulated, so predatory pricing is legal, if unethical.”

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Posted 2 years ago

“This company is a complete scam. You'll only pay advertised rate for a few months and then they'll raise it a hundred or more dollars. Avoid them or short term use only.”

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Posted 2 years ago

“Raised monthly rate from $127/month to $156/month after a few months. Then found out online same size unit same location renting for only $68/month. Asked to get this rate but told me I had to rent a new unit and then move everything. I did but this ridiculous. The told my rental price will go up in a few months for the new unit. No way to lock in rates for at least a year. Doesn’t make sense.”

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Posted 2 years ago

“All they do is raise the rates, ever few months. Over and Over! They have done this repeatedly to me over the past year, and I have three large spaces. You would think they would treat best customers as best customers. NOT so!”

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Posted 2 years ago

“No refund! Be aware that if you vacate in the middle of the month, even if you notified Public Storage over 30 days in advance of this, they will not refund you for the unused remainder of the month. In other you must pay through to the last day of the month, even if you wish to vacate before then.”

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Posted 2 years ago

“Public Storage raised my rent $50 a month a while back and they will probably raise it again. I have made several trips to my third floor climate controlled this month and noticed that it was really hot up there. It feels like the heater is running, it’s 70 outside right now in San Antonio at 6:00PM. The young woman said that the thermostats have been raised to 85 degrees per corporate. The email I sent said someone would reply within 12 hours, it’s been 24. Most of the people that I have encountered are really nice people but Public Storage management that make these decisions are the lowest of the low. Greed seems to be so pervasive, it really saddens me. You would think that with the expansive flat roofs on these facilities that they would install solar panels. That will never happen.”

Helpful Report

Posted 2 years ago

“6543 34th St North, St Petersburg Florida. This place is absolutely disgusting. Completely rat-infested and Corporate does nothing. Property manager quitting because she cannot deal with renter complaints. DO NOT RENT HERE!!!!”

Helpful Report

Posted 2 years ago

“I recommend you never use this company. Rates continue to go up, unable to open units (rusted), and promised to issue credit and than later the credit was rejected without informing me. Very poor customer service.”

Helpful Report

Posted 2 years ago

“I reserved a storage space online with a move in date of 10-8-2022. My daughter no longer needed the unit and I called to cancel on 10-6-2022. I was told that the $19.99 lock fee (which is insane to just add this to someone's account to get the money) would be refunded, but the $24.99 administrative fee would not be refunded..... Well ma'am, I've never occupied the unit, therefore you have no right to keep the administrative fee when you've never provided any administrative duties and/or tasks.... Well it's non-refundable. So, now you're going to strong arm me for services not rendered???? No problem, I'm a huge blogger and I will make sure that people DO NOT reserve any units with your company UNLESS they're absolutely sure that they need it and/or they're just ready to DONATE $24.99.”

Helpful Report

Posted 2 years ago

“I am at the 732 s cedar ridge location. I can never get in contact with anyone on site whenever I need something or have a problem. But when ever I ame at my unit they will pass by on their golf cart. I came two days in a row and no one in office I call and no one answered phone. Left 3 messages and no response. I waited at my unit for 30 minutes and drove back to office and waited 15-20 more minutes. Called customer service and they didn't have any luck also. September will be my last month”

Helpful Report

Posted 3 years ago

“The manager, Genice at the 367 Southern Blvd location in the Bronx, has been very nasty to me on multiple ocassions and verbally abusive to my elderly parents. When I have expressed concern over this, I have had my lease threatened. I was given a flatbed with a faulty wheel one afternoon and went to the office to ask for a new one. I expressed that my mom is crippled and it could cause her to fall. Genice refused to give me another cart. I realize that flatbeds are a courtesy, but any equipment provided should be safe and there were plenty of other flatbeds out there. I have video of the conversation and the rude refusal I received. I finally called the district manager, Sam, and left a message, because they will not offer us any of the senior accomodations there and are very disrespectful. Sam called me back and did not address the issues, including zero climate control, even though we are paying for it, which causes us to have to haul our stuff into our unit at a stuffy, fuming temperature in 95 degree weather; Instead of addressing the issue, Sam told us to VACATE ALL our units at EVERY Public Storage location by August 31, 2022. Yes all..those that belong to my husband who has been in FL for years, my mother's, my entire family, anyone with me as a contact. Have you ever heard of a manager casually ending the tenancies of 8 units at once, punishing an entire family and costing his company a combined $2400 revenue a month? No company should allow such an abuse of power. Each of us will be suing. We rent medium to large units. Sam even visited one of my units in June, and had no complaints. This is direct retaliation for my complaint, ageism, negligence and breach of contract. I have never heard of a location not having a problem with your tenancy for years then suddenly ending all your contracts, because you finally found a voice to say something about the wrongs going on there. This is extortion. In addition to the gross display of negligence towards its elderly and handicapped clients : 1. Public Storage is terminating our month to month tenancies without 30 days notice, and 2. Terminating my tenancy without prior warning and without reason or proof is a violation of my civil rights and automatically indicative of retaliation, based upon the timing of my complaint on August 4th (I was told we would have to vacate by August 31st on August 8th. 3. During our phonecall Sam refused to state specifically what events ocurred to cause my tenancy to be discontinued. 4. Sam also refused to notify me which units he wanted me to vacate. This is ridiculous. I am open to contact by an attorney or others who have had extremely negative experiences with Public.”

Helpful Report

Posted 3 years ago

“I been at the storage unit 5 years when it was Fort locks never had an issue since then it went to public storage they have raised the price every 6 months I was paying 80.00 now it is 188.00 are you kidding it is not like they are doing anything Noone is never in the office. Don't be late the late fee is now 33.00. I found a storage area down the street and the fee for the same size storage is 90.00. Don't store your items here.”

Helpful Report

Posted 3 years ago

“Absolutely horrible! Long story short: I called before deadline to cancel because we couldn’t get to the unit with boats and trailers in the way that they refused to move. No one called me back. I call “customer care” 3 times their manager never called back. I paid $219.47 and didn’t even get the lock for which they charged me. No one will call me back. This is the Public Storage in Naples, FL on Radio Road. Run away!”

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Posted 3 years ago

“I bought over $200 worth of packing materials from this horrible company. The purchase was June 19, 2022. Today is July 19, 2022 and l need to return a huge box called House Box because I never used it. This item is $120!!! I cannot return or exchange it and I happen to need other shaped boxes they offer. I even called headquarters but nobody wanted to work with me. All they would tell me is that returns were accepted only within 30 days. Just like that! Not even exchanges! So now I’m stuck with this huge box that doesn’t even fit in the container I rented and I need other boxes instead! I am never going to use Public Storage again! NEVER!”

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Posted 3 years ago

“If I had the space to tell about how horrible this company is I would. Just take my word on it, you have been warned, STAY AWAY from them! Late fees for no reason, raise the prices, shameful how they do business. STAY AWAY! You have been warned! I would put neg 5 stars if they had it.”

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Posted 3 years ago

“I called the executive office and someone was suppose to called me back and have not its been 4 days.”

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Posted 3 years ago

“Just stay away from this company. public storage is by far the worst company that I dealt with. bad customer service. expensive. I would recommend to stay away from them and avoid a regret later.”

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Posted 3 years ago

“They are greed driven. 3 months in and they raise rent $20.00 more a month.”

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Posted 3 years ago

Public Storage is rated 3.5 based on 576 reviews