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Public Storage Reviews

3.5 Rating 536 Reviews
63 %
of reviewers recommend Public Storage
Company Reviews Questions Metrics
3.5
Based on 536 reviews
Customer Service
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Telephone, Live Chat, Email
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1-800-688-8057

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Anonymous
Unverified Reviewer
“I been at the storage unit 5 years when it was Fort locks never had an issue since then it went to public storage they have raised the price every 6 months I was paying 80.00 now it is 188.00 are you kidding it is not like they are doing anything Noone is never in the office. Don't be late the late fee is now 33.00. I found a storage area down the street and the fee for the same size storage is 90.00. Don't store your items here.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“Absolutely horrible! Long story short: I called before deadline to cancel because we couldn’t get to the unit with boats and trailers in the way that they refused to move. No one called me back. I call “customer care” 3 times their manager never called back. I paid $219.47 and didn’t even get the lock for which they charged me. No one will call me back. This is the Public Storage in Naples, FL on Radio Road. Run away!”
Helpful Report
Posted 2 years ago
Roxana Rivero-Taube
Unverified Reviewer
“I bought over $200 worth of packing materials from this horrible company. The purchase was June 19, 2022. Today is July 19, 2022 and l need to return a huge box called House Box because I never used it. This item is $120!!! I cannot return or exchange it and I happen to need other shaped boxes they offer. I even called headquarters but nobody wanted to work with me. All they would tell me is that returns were accepted only within 30 days. Just like that! Not even exchanges! So now I’m stuck with this huge box that doesn’t even fit in the container I rented and I need other boxes instead! I am never going to use Public Storage again! NEVER!”
Helpful Report
Posted 2 years ago
Fred Accarino
Verified Reviewer
“If I had the space to tell about how horrible this company is I would. Just take my word on it, you have been warned, STAY AWAY from them! Late fees for no reason, raise the prices, shameful how they do business. STAY AWAY! You have been warned! I would put neg 5 stars if they had it.”
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Posted 2 years ago
Anonymous
Unverified Reviewer
“I called the executive office and someone was suppose to called me back and have not its been 4 days.”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“Just stay away from this company. public storage is by far the worst company that I dealt with. bad customer service. expensive. I would recommend to stay away from them and avoid a regret later.”
Helpful Report
Posted 2 years ago
Pearl Green
Unverified Reviewer
“They are greed driven. 3 months in and they raise rent $20.00 more a month.”
Helpful Report
Posted 3 years ago
Michael Craig
Verified Reviewer
“Absolutely do not do Business with this Company! They are Crooks! Deceptive Business Practices! They Will Either Steal from you by taking all your stuff if you miss a payment and then set the locker up to look good so they can sell they leftover Trash! Horrible!”
Helpful Report
Posted 3 years ago
Martin Worth
Verified Reviewer
“In late July of 2021 I rented a storage unit from Public Storage in Lake Worth FL. I was informed by my mover that the rate I was quoted might be short term and that I should inquire about that issue with Public Storage. I was informed by a customer service rep that my rate would not go up in the first six months and after that "if" it went up it would only be a $10-$20 increase. I have recently been informed by Public Storage that my rate is going up $60 a month. Renter Be Ware- If I had known that Public Storage would act in bad faith and lie to me about my rate increase I would not have rented storage space from them. Do not rent from this dishonest and fraudulent company! In addition, Public Storage has purposely created a lack of communication in an effort to delay my payments in an effort to create late payment charges to my account.”
Helpful Report
Posted 3 years ago
Eric M
Verified Reviewer
“Just paid a $20 fee for making a payment over the phone. Unheard of. This will be my last month using Public Storage a total rip off”
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Posted 3 years ago
Laura Fisher
Verified Reviewer
“Puyallup location 1310 39th ave se. Puyallup,98374. District manager ADAM PEARSON. Contracted for access to the property from 6 am to 9 pm. The gate broke and without proper notice, he restricted access to the property and has terminated my lease. He has violated the contract by not giving me 30 days' notice as per the contract to change the terms of the contract. He has also violated Washington state rental laws by changing the terms of the contract and failing to provide proper notice. His actions have been retaliatory and have left the company open to legal action because they have violated their own lease and contract. Say it with me Adam is unprofessional and is a liability to the company.”
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Posted 3 years ago
James Stephenson
Unverified Reviewer
“The Customer Service with Public Storage is laughable I booked a unit online (DO NOT EVER DO THIS) 10x15 unit outside with drive up access (their online description) we drove all day only to get to the unit the following day we were supposed to get a text when the unit was ready that never happened so I called and was told the unit was ready and the gate was broken so I could drive on in!!!!! Not secure at all and not in the best of areas!!!!!!! We drove to the unit only to find out the doorway to the unit was a small passage door for a 10x15 unit I still don't understand that? I went up front and spoke with the manager (she was very nice) explained they didn't have any other units that would work. She immediately closed the reservations my account was billed the next day I gave it 5 business days thinking the money would be credited but it was not!!!!! I then called the customer service only to be told they could not credit the money despite never even opening the door to the unit the representative said I had to contact John Ramsey the district manager as he was the only person that could issue a refund??? MAKES NO SENSE!!!!! I was given a number by Public Storage which was wrong??? (don't even know their managers phone number?) I had to go back to the local facility and spoke with the same property manager again was very helpful only to be told she couldn't issue any credit only John Ramsey District Manager had the authority to do so she gave me a good phone number to Mr. Ramsey only to get his voicemail I have left several messages for Mr. Ramsey and have yet to get a response. Moral of this story DO NOT GIVE THESE PEOPLE YOUR MONEY!!!!!”
Helpful Report
Posted 4 years ago
Simona
Unverified Reviewer
“This star is because you allow thieves like Orange door, the scam insurance company.”
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Posted 4 years ago
KF
Unverified Reviewer
“The Call Center people are the worst. First, I called to reserve a unit, and even though I didn't need it for a week, I offered to pay for it that day.. They say "oh no, you don't have to do that. I get an email that says my move in rate will be 25$ because of their "special." Then I get a call from the property manager but can't answer the phone. I call back - it goes straight to VM- I thought I left a message but no class back. I called again on the day I am supposed to pay and same thing. So I call the 833 number - sit on hold for 35 minutes. Start to tell the person the issue (starting with, I have tried to call the site with no luck) and I realize the person I am speaking to wasn't listening because she very rudely got snippy with me saying -- "they tried to call you several time (NO THEY didn't) and the unit is gone" I tried to say something and she cut me off and basically told me that it was my fault and all I could do is call the site - I said again that the number that I keep calling goes to VM to which she responded "I'll just dial it" when the site manager picked up, I tried to ask the cust. service person what number she dialed and she just hung up. Second. The site manager on Ebenezer rd. in Rock Hill, SC was great and helped get me into another unit at the same price - but then she hit me with the "fees" that the 833 sales people won’t tell you about and my 25$ move in rate and 81$ a month quickly became a 61$ move in rate and 96$ a month. And of course, I am stuck! I am moving and have to have a storage unit this week. So I will be using it for at least a month”
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Posted 4 years ago
Anonymous
Unverified Reviewer
“NEVER USE PUBLIC STORAGE. They are con artists . Charge u before a full MONTH IS OVER WITH. Charge unnecessary fees . Fraud company. Steals your belonging. Break locks . Can’t say I didn’t worn you.”
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Posted 4 years ago
Anonymous
Verified Reviewer
“I received a message that my unit rate was being increased from $18 a month to $37 a month. I called the customer service number, and someone called me back. I told her that I needed to understand how and why this was happening. She talked about market value and how the contract renews from month to month, at which time the rate may increase. I asked “Does that mean you can change my rate in one month and again in three months and again in five months?“ She answered yes. I thanked her for calling me back and explaining. And then she hung up on me. I don’t understand why she felt the need to end the call so disrespectfully. Maybe she didn’t like having to disclose the con. Still annoyed that she felt some kind of way even though she gets a paycheck. Clearly I’m gonna have to stop giving them a portion of mine. Public Storage, this sucks! Do better.”
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Posted 4 years ago
Bob & Lori
Unverified Reviewer
“So grateful for your online easy to use setup. Your front desk helped us to correct our own error (choosing too small of a unit). Went back online and started over - quick and easy. Your prices are very, very good. Helpful staff. Bob & Lori”
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Posted 4 years ago
Anonymous
Verified Reviewer
“Rodents destroyed property and Public Storage said I had to clean out the unit. I had expose myself to deadly diseases because Public Storage did not take care of their rodent infestation. I do not know why they expected me to clean out the unit after my property was destroyed. We were threatened with monthly fees and cleaning fees if we left the items that were ruined by the rodents living at the storage unit. Not only did I lose property, but I also was penalized for being a victim of their infestation. I am disgusted by Public Storage even more than I was disgusted by the rat feces and urine.”
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Posted 4 years ago
Jack Rooney
Unverified Reviewer
“Public storage corporation drive indianapolis the worst storage company i have ever used”
Helpful Report
Posted 4 years ago
Debbie
Verified Reviewer
“I gave been locked out of my unite with no explanation. My bill is auto paid so always paid on time. I gave been calling and leaving messages for 4 days and no return call. At this point I would not recommend the Lynnwood location to any one.”
Helpful Report
Posted 4 years ago
Public Storage is rated 3.5 based on 536 reviews
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