Purplebricks Reviews

Name: Purplebricks
Rating: 1.26

1.3 Rating 574 Reviews

6 %

of reviewers recommend Purplebricks

1.3

Based on 574 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

About Purplebricks:

The modern and innovative answer to an estate agents, we’re the revolution that the property market needed. Here at Purplebricks, we’re still ‘proper’ estate agents, we just do things a little differently to benefit our customers. We work longer, more flexible hours, we don’t charge commission and we let you take control as much or as little as you want. Our customers can’t get enough of this new way of selling, buying and renting property and praise the way we work after battling with the cons of traditional estate agents for too long. We know the world of property can be stressful, so all we’ve done is made it simple with great customer service and digital access to all the details and paperwork you need, 24 hours a day. Don’t just take our word for it as thousands of people each month leaving purplebricks reviews can’t be wrong. Real people, the usual processes, just done in a more efficient way, that’s how we work at Purplebricks.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It just doesn't work well. App puts people off - not user friendly at all. Bad garden photos. Bland description of property. Moved to a proper one now. Hated having to pay them for all they haven't done.”

Helpful Report

Posted 5 years ago

“Stay as far away from them as you can. They are the worse agent/company but best conmen out their. They will ruin your life.”

Helpful Report

Posted 5 years ago

“I just want to echo what others have been saying really. Waste of time! Recieved an offer on our flat...was told by Purple Brucks the buyers needed no mortgage and offer was in cash from savings.All was ticking along but not as it should have been. My solicitor hadn't heard from my buyers solicitor in a while. I heard that my buyers still had to get a mortgage broker,why? If they had cash? Also their funds were coming from 'abroad. I got a very bad feeling. 2 weeks before exchange they pulled out! Reason being ,the ground rent may increase,we have been here 6 years with no increase, but all bills go up ,the cited 'personal reasons he did not want to discuss! I got an e mail from PB that day telling me sale aborted! I felt sick! My husband rang the agent as we wanted them to be more careful with buyers and asked to help us push the flat..he said to my husband' what do you want me to do'? So when the proverbial hits the fan they couldnt care less!!!They know they will get their money so do not give a damn!! NEVER use them!!!!”

Helpful Report

Posted 5 years ago

“Purple Bricks cannot sell houses. Their business model does not work. Six months with them and they could not sell. I put my house with a high street agent and it sold within a week. False economy”

Helpful Report

Posted 5 years ago

“I was going to ask for a monthly increment on the rent of £25, was told by Pbricks that this would be an extra £26.40 in management fees?????? No I have been told that there is a fee for me to leave Pbricks, but no idea how much or why?”

Helpful Report

Posted 5 years ago

“Totally Rubbish, waste of time. Scam agents, making con innocent people. My property was on sell with them, did not do anything except charging their fee. They don’t care about their existing customers as they remain busy in finding new clients. Please think why will they take interest to sell your property if they will get paid at the end (10months time) without doing anything for you.”

Helpful Report

Posted 5 years ago

“bloody rubbish, agent did not attend.”

Helpful Report

Posted 5 years ago

“Misleading Information! A complete waste of our time viewing this property and checking in with our Financial Advisor beforehand. Went to view a property today thinking it was a fixed price because they have advertised with just the "figure" with no "Offers over" attached. The girl said she didn't notice it hadn't "Offers Over" attached to it. Hmm...I wonder if this will be corrected before many others waste their time viewing??”

Helpful Report

Posted 5 years ago

“Absolutely dreadful. Sell with any agent other than Purplebricks; having had my experience with them is the best advice I can offer. Their TV ads are entirely misleading and I’m considering reporting them to advertising standards. Their local property ‘expert’ is a joke and conspicuous by their absence. Any issues you raise are met with total rejection I’ve had to pay their fixed fee £900 just to get rid of them. I’m now employing a professional agent and my advice is pay a bit extra and get someone who will do the job, not just enter your details into a system and let it do everything automatically. They take your money for nothing.”

Helpful Report

Posted 5 years ago

“I don't know why everyone is so surprised. If detailed research was carried out they would realise that Purple Bricks are just not estate agents. Dealing with the most valuable asset in your life requires good solid professional advice.”

Helpful Report

Posted 5 years ago

“Purple bricks they are SCAM and CONS PLEASE STAY AWAY 😠😠😠and want me to pay £1780.00 for not selling my house. 4 months and only 2 views, now that I have withdrawn from them😠😠😠”

Helpful Report

Posted 5 years ago

“Kept us up to date, helped us through flat viewings despite not yet being in the city. Tyrone always available to answer out questions”

Helpful Report

Posted 5 years ago

“Stay away from Purple bricks at all costs, shocking service from the beginning of signing up to sell my house with them, constantly being lied to, loosing house keys,and where i have had to pay to replace the locks to my house. Also failing to take proper photos, lying about viewings, totally unprofessional service, lie after lie and shocking lack of communication. ended up taking the house off the market with Purple Bricks and going to a reputable high street agent that has been fabulous so far, and every person i tell about the long catalogue of errors Purple Bricks have made, are left in total shock at how bad their service really is. They have done sod all and are the most unscrupulous company i have ever dealt with. They even had the cheek to charge me for the service, i have refused to pay them for a non existent terrible service!!! Pay for what?? I wont be paying a thing to this company!!! Also to add that i was told im sorry about your complaint, (even though staff in complaints were shocked at what i had encountered) in the end senior Purple Bricks managers lied and didnt care about my complaint. said oh well its a lifetime fee it covers you so you dont have to pay to sell a house again with us. I tell you know i would never ever sell a thing with Purple Bricks ever again. Fuming doesnt even come close. why you are still trading i dont know. You should be struck off.”

Helpful Report

Posted 5 years ago

“I attempted to buy a house through Purplebricks and after shaking hands with the vendor on an agreed price, the property was displayed on line as 'sold subject to contract' and I duly made arrangements for a survey to take place. However, I received a text two days later from someone purporting to be a Purplebricks agent relaying a message at 10.30 pm saying the vendors had changed their minds and were withdrawing from the agreed sale because they had been offered 'much more money'. This came as a surprise since the vendor had agreed not show the house to any other potential buyers. I suspect that if the sale had been through a regular high street estate agent, I would not have been led up with the garden path paying out for a survey upfront - I am still waiting for these fees to be refunded. As for texts arriving late at night, I consider this also to be completely unprofessional. Couldn't this news have waited until normal business hours? Was it delivered in this way to put pressure on me to increase my offer - I didn't. The whole package of online property sales is fraught with difficulties, namely dehumanised contact through texts and emails (from different PB employees and the vendor) and additional risk misunderstanding as you can't speak to anyone who knows what is actually going on. Very angry about the aborted purchase and mishandling of the survey arrangements. I will steer clear of Purplebricks in future.”

Helpful Report

Posted 5 years ago

“Crooks. A very clever Scam.”

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Posted 5 years ago

“I tried to BUY a house through Purple Bricks and it was the most frustrating, unprofessional experience I have ever had! I went to an Open Day and asked a specific question. I was told that the estate agent would get back to me (I don't know how as he didn't take my details). I chased this question up for a week. I put in an offer and it wasn't put forward to the vendor as it was too low! There was no negotiation. I tried to contact the vendor directly but never received a response. Purple Bricks let me view the property again at the same time as the successful buyer was there! The property became available again but despite telephoning head office and the local estate agent I never had a viewing as apparently the vendor had taken it off the market even though it was on Rightmove. It was so stressful and I was a buyer with several hundreds of thousands pounds to spend! I would never try to buy and definitely not sell a property through Purple Bricks. I have read that so many people have had bad experiences trying to sell their properties but why be so unprofessional when someone is trying to buy one?”

Helpful Report

Posted 5 years ago

“I do not advise renting through these people if you value peace and quite, the worlds neediest estate agents, ' constant texts, phone calls, emails in the first 24 hrs, 'have you done this?, have you paid this?, did you get my last text?', going on till 10 at night. 'someone else is going to put in offer in, they told me so, better get in there quick, faster faster faster. They totally ignored my request to be emailed rather than phoned, I work full time and can't answer my phone at work. They were needy, impatient, the level of contact approached harassment and i was only dealing with them for 1 1/2 days before i decided to pull out.”

Helpful Report

Posted 5 years ago

“We have had our property on for sale with Purplebricks for over 2 months now and are now leaving them and forgoing the charges just so we can deal with a better agency! All their adverts say they save you commissary but I can honestly say that is not the case at all! Our agent Lee Martins is was very nice but seems to talk over you rather then actually hearing what you say, that just seems to be with everyone though as it wasn't just him. I had to chase for weeks to get certain things done and didn't find anything clear with them. And once they have your money they don't actually do anything to attempt to sell your house, when you question what they did they very nicely tell you about all the other houses they have sold for other people in your area... I would honestly save yourself the stress and go with another agent.”

Helpful Report

Posted 5 years ago

“Tried to rent a property through purple bricks last month. Was told as my partner had an old ccj on his account we would need a guarantor, someone in full time employment. We put this in place and went ahead with the application and paid the referencing fees etc of over £200. Nothing happene d for nearly 2 weeks, no replies to messages left. Finally spoke to someone who advised the person managing our account was off sick so nothing had been done. I was then sent an email with the next steps re quarantor etc. On this email it stated the guarantor had to be earning 22k. At no point had this been mentioned to us prior to paying the referencing monies, although they tried to insist I had been told that, if I had why would I pay the referencing money knowing the guarantor didn’t earn enough?! As the guarantor was not earning the amount needed and we hadn’t been advised this I asked for a refund. After some back and forth with various people I was told I would have the money in about a week. That was over 2 weeks ago. Chased it up again and waiting for a call back. Service has been truly appalling and I do not recommend this company at all.”

Helpful Report

Posted 5 years ago

“Lack of contact wrong description wrong floor plan and my sign needed replacing and in the 2 months since I let them know I got nothing. Would highly recommend people steer well clear complete waste of money”

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Posted 5 years ago

Purplebricks is rated 1.3 based on 574 reviews