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Purplebricks Reviews

1.3 Rating 584 Reviews
5 %
of reviewers recommend Purplebricks
1.3
Based on 584 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
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Purplebricks 1 star review on 22nd October 2025
David Garcia
Purplebricks 1 star review on 12th September 2025
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Purplebricks 1 star review on 11th September 2025
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Purplebricks 1 star review on 6th February 2023
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Purplebricks 1 star review on 30th January 2022
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Purplebricks 1 star review on 30th January 2022
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Purplebricks 1 star review on 12th November 2020
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Anonymous  // 01/01/2019
Not even worth 1 Star two words ‘Just Don’t’ You’ve been warned - or conned -or mislead either way - link after link leads you to back to The Close Brothers hidden away inside other companies- fight back don’t bother with TPO they’re paid by Purple Bricks but The FCA are not - I would describe PB like a holiday from hell - If enough of us complain they’ll be investigated like Pied Piper of Hamlin and we all know what he led...
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Posted 6 years ago
Agree with all these negative reviews! Would stay well clear of purple bricks! Only after the money don't really care about the client or how they speak to you, awful still waiting to hear from complaints I doubt I will ever get a reply if there sales team were anything to go by left us waiting 2hours on completion day for the keys!! Had to pay extra child care and van fees a**holes
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Posted 6 years ago
Like most companies, the fat cats that started the business are rolling round in their Bentley's , while the service goes down hill. They have created a front that you receive good service when in fact it is just call centers. They had a huge call center in Doncaster which went down hill after they made more and more demand to squeeze profit out of the mortgages they tried to sell clients. They hire good staff to list you business and then its down hill from there. I know this goes against all the positive reviews they have, but they are not the same company. Good companies dont appear on watch dog for dodgy antics like PB did!! what people wont know is PB then shell your details out to other call centers who try selling you EVERYTHING. They are linked to MAB (mortgage advice bureau) who then over charge massively on insurances. The trouble is the advertising of the house and mortgage rates are good and people dont see it until its too late.There staff are not trained, Skilled or qualified. Just sleezy sales people. "Anything can sell if its cheap enough " ......... Purple bricks ethos.
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Posted 6 years ago
Terrible estate agents, please avoid if possible
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Posted 6 years ago
I am writing this review on behalf of my sons experience , which came to a head only 2 days ago.( 2/8/ 2019). After viewing the house last Saturday, a deceased estate ,on one of their open days,even though the property needed modernisation we liked what we saw.(27/7/2019). The property was advertised at £225,000 taking into consideration of the work that was required to update the property.The following day an offer was put forward of £5000 under the asking price. The next day Monday the 29/7/19 our offer was accepted. From that very moment my son's phone was bombarded by solicitors purporting to act on his behalf ,whom Purple Bricks recommended, to purchase the property. We decided to find a local solicitor with whom we could sit down face to face and have a working relationship with. This proved to be a bit tricky as most of the solicitors in the area no longer did conveyancing but we found one that promised to get back to us on the following Monday (5/8/2019) to get the ball rolling as it were. The purchase of the property was to be preliminary mortgage offer and cash savings. This was shown as proof to Purple Bricks and they were happy for us to continue with the process. The mortgage was to be finalised on the 6/8/2019 a full 8 days after the offer was accepted.On the 31/ 7/2019 my son updated PB of the situation as a courtesy. However just 2 days ago 2/8/2019 , PB telephoned my son to inform him if he did not tell them who his solicitors were by the end of play that day they had been INSTRUCTED by the vendor to pass the sale of the house to the next best offer. PB were then informed of the present situation and everything would be finalised in the next couple of days.This was to no avail and they pulled the sale from my son.I find this to be absolutely outrageous behaviour.As for instructions from the vendor I don't believe a single word of it.I suspect that despite what PB say about not taking part in gazumping ,this is exactly what has taken place. I urge people to do their homework on Purple Bricks and the logical conclusion would be not to deal with them no matter what they say.
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Posted 6 years ago
Brilliant company! Managed to sell one of our houses within 24 hours! Saved us thousands on fees with no commission!! Conveyancer is a tiny bit more expensive to one not affiliated with the company, but well worth the money. You can defer paying for 10 months interest free by using their conveyancer!! So it’s swings and roundabouts!! Plus the solicitor does everything through an easy to use app. Purplebricks also have an app too which makes booking viewings etc. as easy as child’s play! Pictures and valuation were done with days of instruction. The advert was live that same night at 9.40pm. Advert looked great, was able to suggest updates and alter pictures using their app. We had someone pop in to see our tenants, who rang us to pop over and they begged us to sell the property to them before the official viewings had even started! We had 8 people fighting over the property, but we went with the original couple as a hand shake and a promise is a promise I’d never break, no matter what!! I swear it sold so quick due to the great photos and descriptions of each room and overall for the property and area!! I would definitely recommend this company to anyone, I think reading the negative reviews sometimes people want everything for nothing, which is impossible. This company do most things for you, but I love being able to do the viewings myself as I am an expert in our properties, so being able to do this saves you a fortune!! I personally think Purplebricks excel at what they do, especially for the low cost!! Very very happy!! Will definitely use again should we sell anymore!!
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Posted 6 years ago
Very good at the beginning, all promises and high hopes, followed by poor communication, both people working with our house have left and we didn't know who is dealing with our sale, had to chase for a while. Talk a lot of negative talk about competitors, but do exactly the same things they blame the competitors for, i.e. "promising because they want your business". Also, and perhaps, most importantly, have to pay regardless of sale/no sale.
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Posted 6 years ago
DO NOT GO WITH THEM. They are unnecessarily harassing my family who put their house up for sale recently, and didn't realise the small print of their unscrupulous business model. They do NO work at all on behalf of the client. Unfortunately my family chose to use PB based on online reviews which are probably plants/shills. Are all the 'positive' reviews online independently verified? Has Trading Standards investigated them? The purpose of this review is to forewarn all potential customers who are swayed by the incentive of 'no commission' taken. Think again and DO thorough research before committing. The only way we can bring this concern down is through education and refraining from business with them.
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Posted 6 years ago
DO NOT GO WITH THEM. They are unnecessarily harassing my family who put their house up for sale recently, and didn't realise the small print of their unscrupulous business model. They do NO work at all on behalf of the client. Unfortunately my family chose to use PB based on online reviews which are probably plants/shills. Are all the 'positive' reviews online independently verified? Has Trading Standards investigated them? The purpose of this review is to forewarn all potential customers who are swayed by the incentive of 'no commission' taken. Think again and DO thorough research before committing. The only way we can bring this concern down is through education and refraining from business with them.
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Posted 6 years ago
Sighned up for purple brick, bill board disappeared, purple bricks never bothered to replace it, only three viewing in 6 weeks, ended up having to pay for another estate agent who sold my property in less than two weeks but because of purple bricks contract I still had to pay them £1,300 for doing nothing, will never recomend them to anybody highly recommend you avoid.
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Posted 6 years ago
It just doesn't work well. App puts people off - not user friendly at all. Bad garden photos. Bland description of property. Moved to a proper one now. Hated having to pay them for all they haven't done.
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Posted 6 years ago
Stay as far away from them as you can. They are the worse agent/company but best conmen out their. They will ruin your life.
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Posted 6 years ago
I just want to echo what others have been saying really. Waste of time! Recieved an offer on our flat...was told by Purple Brucks the buyers needed no mortgage and offer was in cash from savings.All was ticking along but not as it should have been. My solicitor hadn't heard from my buyers solicitor in a while. I heard that my buyers still had to get a mortgage broker,why? If they had cash? Also their funds were coming from 'abroad. I got a very bad feeling. 2 weeks before exchange they pulled out! Reason being ,the ground rent may increase,we have been here 6 years with no increase, but all bills go up ,the cited 'personal reasons he did not want to discuss! I got an e mail from PB that day telling me sale aborted! I felt sick! My husband rang the agent as we wanted them to be more careful with buyers and asked to help us push the flat..he said to my husband' what do you want me to do'? So when the proverbial hits the fan they couldnt care less!!!They know they will get their money so do not give a damn!! NEVER use them!!!!
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Posted 6 years ago
Purple Bricks cannot sell houses. Their business model does not work. Six months with them and they could not sell. I put my house with a high street agent and it sold within a week. False economy
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Posted 6 years ago
I was going to ask for a monthly increment on the rent of £25, was told by Pbricks that this would be an extra £26.40 in management fees?????? No I have been told that there is a fee for me to leave Pbricks, but no idea how much or why?
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Posted 6 years ago
Totally Rubbish, waste of time. Scam agents, making con innocent people. My property was on sell with them, did not do anything except charging their fee. They don’t care about their existing customers as they remain busy in finding new clients. Please think why will they take interest to sell your property if they will get paid at the end (10months time) without doing anything for you.
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Posted 6 years ago
bloody rubbish, agent did not attend.
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Posted 6 years ago
Misleading Information! A complete waste of our time viewing this property and checking in with our Financial Advisor beforehand. Went to view a property today thinking it was a fixed price because they have advertised with just the "figure" with no "Offers over" attached. The girl said she didn't notice it hadn't "Offers Over" attached to it. Hmm...I wonder if this will be corrected before many others waste their time viewing??
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Posted 6 years ago
Absolutely dreadful. Sell with any agent other than Purplebricks; having had my experience with them is the best advice I can offer. Their TV ads are entirely misleading and I’m considering reporting them to advertising standards. Their local property ‘expert’ is a joke and conspicuous by their absence. Any issues you raise are met with total rejection I’ve had to pay their fixed fee £900 just to get rid of them. I’m now employing a professional agent and my advice is pay a bit extra and get someone who will do the job, not just enter your details into a system and let it do everything automatically. They take your money for nothing.
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Posted 6 years ago
I don't know why everyone is so surprised. If detailed research was carried out they would realise that Purple Bricks are just not estate agents. Dealing with the most valuable asset in your life requires good solid professional advice.
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Posted 6 years ago
Purplebricks is rated 1.3 based on 584 reviews