Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,828 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,828 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 18th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible service and they did not refund me my money since 3 months now. I ordered an refurbished iphone in a prestige version. First they didn't ship it for almost a month, than they did not accept my withdrawal from the contract and send me a phone with a malfunctioning battery. I did send it back within the 14 day periode to receive my refund. This was in December and I still did not receive my money. If the customer service is responding, they find excuses and now they are not even responding anymore. I submitted a claim and hope that they will at least react to this.”

Helpful Report

Posted 5 years ago

“Ordered a iPhone XR red in December for Xmas present. They contacted said they can’t provide a red one so I asked for refund. They have 14 day ‘fob off’ period where they basically fob you off saying they will give refund after this time Which is disgraceful in itself as since when does it take 14 days to process a payment!!! - I have never received the refund of £499 - don’t be fooled into thinking the reviews left on trust pilot are genuine they removed mine as I left a bad one. Shocking company do not buy from them had to go through credit card for a charge back. What a joke!”

Helpful Report

Posted 5 years ago

“Avoid this company. Paid them for an iPhone 8 Plus. They took my money and then didn’t send any confirmation or phone. Subsequent dealings have been woeful and it feels like they are laughing up their sleeve. Bank fraud team looking into them. Avoid at all costs!”

Helpful Report

Posted 5 years ago

“I placed an order for iPhone 7 Plus on 30th December and the money was taken immediately from my bank £249.99. I was told the phone would be delivered within 7 working days. 7 days passed no phone - I emailed them and they advised the delivery would be within 10 working days - waited still no phone - I chased them on email again and received no response so I sent an email on 14 January cancelling my order which they acknowledged and advised me my refund would be with me within 14 working days . Still no refund I have chased them daily by email and finally received an email advising me my email had been sent to the relevant dept - I can only assume that department is the bin. This company accepted payment for an order in which I don’t believe they even had the goods - have had my money now since 30th December. Would advise anyone looking at this company to AVOID at all costs . I now have to go through trading standards and the financial ombudsman to fight to get my hard earned money back .”

Helpful Report

Posted 5 years ago

“BEWARE OF THIS COMPANY I purchased a iphone xs max was told they had delay in quality control waited 7 days like they said, i contacted then to be told sry delay again wait next week waited again a week and contacted again was told 100% i will get this phone in my possesion the following week at present its 04/02/20 during this time my dealings with them have mostly been on there live chat where i have been told numerous times do i want to cancel which also takes 14 days for refund on top of all the wait already i spoke to a manager last week who phoned me and basically put the nail in the coffin telling me i will recieve my phone on 05/02/20 well after asking for confirmation this is still the case in live chat i was told again next week i went beserk and they basically cancelled the order and have told me i will get refund in 7 days well no more waiting i will guarantee my refund by simply doing chargeback with my bank this company just lies everything is snail pace all the problems they are facing become ur problem u be patient becuase you want the goods and they take the mickey i feel i need to let people know my experience everywhere i can so people avoid this company i will goto action fraud i will go on every review site i can find and tell the truth i will speak to my lawyer i will speak to the financial ombudsman i want to hurt tere bsuiness now its a vendetta”

Helpful Report

Posted 5 years ago

“Worst company to deal with worst customer service.”

Helpful Report

Posted 5 years ago

“I had very bad experience with this company I ordered 2 iphones on the 15th december for my kids they sent them out with not putting my door number on delivery and they got delivered back to them they said they would sent my order back out still nothing on the 1 February to speak to them today after so many emails to them and they tell me they're going to refund my money within 14 days I dont think it's very good customer service and I wouldn't trust this company ever again. Be care full when ordering items from them. Bad customer service”

Helpful Report

Posted 5 years ago

“Do not use this company. Do your research and use a more reputable, organised and professional outfit. You are highly likely to loose money.”

Helpful Report

Posted 5 years ago

“I did not get respond as i expected . Disappointed as i am a new customer .”

Helpful Report

Posted 5 years ago

“Awful,never use again.”

Helpful Report

Posted 5 years ago

“Would prefer 0 stars! Never use this company. They will happily take your money and not deliver your item. You can’t even speak to someone to discuss their shoddy service!”

Helpful Report

Posted 5 years ago

“I ordered 2 phones from quick Mobile Fix before Christmas and was told that they could only deliver one and was offered a refund. I received the one phone promised but have since not had the refund despite me emailing and the company telling me I would receive it by the 21st January. They have since not responded to emails. I wouldn’t use the company again, the service is better from other preowned phone companies and the packaging is better.”

Helpful Report

Posted 5 years ago

“DO NOT USE THIS COMPANY ... they should not be aloud to trade, I placed an order 1st December QFM cancelled my order and said I would get a refund after numerous emails and lots of promised dates that I would received a refund I still have nothing on 1st February!!! This company is embarrassing don’t waste your money for a cheap deal like we tried too!”

Helpful Report

Posted 5 years ago

“wow u must have got your friends to give a good review seeing there are so many from yesterday. still waiting for refund of £219.”

Helpful Report

Posted 5 years ago

“Bought two refurbished phones pre Christmas only to be advised after order that they would take 7 working days to dispatch...... obviously being sourced or refurbished to order and not sitting as available stock as depicted on the website. They subsequently agreed to cancel the order and refund the card within 14 days, but here I am escalating this a month later - with no refund or communication from this company. I could never recommend you use this company - do so at your peril..... just look at the other reviews on avoiding refunds and replacements!”

Helpful Report

Posted 5 years ago

“I bought an iphone for my daughter for Christmas. I returned it due to a problem with the camera. They received it on the 28th December and after many e-mails, 32 days later and I am still awaiting the phone. I finally received an e-mail yesterday saying it would be despatched in the middle of next week. Extremely worrying and upsetting.”

Helpful Report

Posted 5 years ago

“Offered me a refund for iphone headphones that didnt work. Didn't refund me and have ignored my emails for over 5 months. Online chat doesn't work and they don't offer phone contact (surprise, surprise). So any positive reviews don't seem to cover any problems with orders. Unlikely to use them again (as I have many times before). PS: evrey phone I have bought only lasts just over 12 months (even the so called 'pristine' refurbs sold). Beware.”

Helpful Report

Posted 5 years ago

“Do not trust this company they are scammers I have not received my order and they are not responding to any of my emails. If I receive my refund or phone I will remove this post. Alex saint”

Helpful Report

Posted 5 years ago

“Terrible. Avoid this company like the plague, unreliable, unprofessional, evasive, will sell you phones they don't have, send out incomplete items, don't reply to emails, don't keep promises on refunds for missing/undelivered items, just awful. Ordered two iPhone bundles (phone, charger, headphones) at end of November, as Christmas presents. Still not delivered mid-December, so emailed to ask where they were. No reply. Emailed again. No reply. Eventually one iPhone arrived, minus the headphones, but still no second one. Then had an email, over a week after my 1st one, apologising for not replying sooner but promising to "investigate" missing headphones and iPhone. This went on. Eventually a few days before Christmas, admitted they didn't have stock of the second iPhone but offering me a different colour one instead - pink for a 14 year old boy! Said no and asked for refund of second iPhone bundle and headphones, had to find alternative stockist a few days before Christmas. Refund was promised "within 14 days". Mid-January came and went and no refund. Same story as before with emails being ignored, until a week or so after the refund was due and said they'd send me the refund by end of Jan. Concluded they were clearly playing for time and that I'd be getting the same runaround at the end of January as well so I got refund by going direct to my credit card company instead and making a section 75 claim. Avoid.”

Helpful Report

Posted 5 years ago

“Still awaiting an exchange of goods. Disappointing as this was a Christmas present. Still no confirmation of delivery. Lyndsey”

Helpful Report

Posted 5 years ago

Quick Mobile Fix is rated 3.2 based on 6,828 reviews