Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.72

4.7 Rating 5,277 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,277 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 22nd February 2026

Prabhjot L

Rack Attack 5 star review on 18th February 2026

Michael D

Jerrad S

Rack Attack 5 star review on 17th February 2026

Claude F

730

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We asked for a new set of roof rails to replace the existing ford roof rails. After 3 hours, they installed parallel roof rails inside the existing rails and charged us $1000 for the hokey set up. Great look on a $40k car! Their solution was to take the parts off and give us a refund all while blaming us for the trouble. Don’t go to these people unless you are looking to have a really bad day”

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Posted 4 years ago

“When other sites were out of stock - Rack Attack had the Thule accessory I needed. They price matched and shipped quickly. Awesome site and service.”

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Posted 4 years ago

“Everything arrived as advertised. Full confidence in the compatibility of the options offered.”

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Posted 4 years ago

“Rack Attack shipped our rack very quickly after it received our order. We had some installation questions which your phone representatives answered quickly, competantly, and pleasantly.”

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Posted 4 years ago

“Good one !”

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Posted 4 years ago

“Perfection. Called to make sure product fit the vehicle before shipping it. It did.”

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Posted 4 years ago

“I always get expert advice and service. Speedy shipping every time. Very satisfied!”

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Posted 4 years ago

“Rack Attack always have the products I need. Reasonable delivery time, with in days.”

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Posted 4 years ago

“We were just ordering keys for our Thule bike rack (multiple users, multiple cars) and they were super helpful. There was a minor computer thing that had to get straightened out - which we ALL understand! But they got everything back on track and the keys worked perfectly. Nice folks to work with.”

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Posted 4 years ago

“would give 5/5 stars but the (outer) packaging came pretty beat up; I ordered the Thule OutWay Hanging 3. Luckily, all components inside were perfectly fine. Shipping time was also reasonably quick. Would definitely order from them again”

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Posted 4 years ago

“Very happy with this purchase and the video that showed how to attach and use the Yakima On Ramp rack on my Kia Seltos. The delivery was quick and I've already taken me ebike on a 200 mile trip using the rack. No problems. Planning a trip from GA to CT soon and I don't expect any issues.”

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Posted 4 years ago

“Great service every time. Once again my items showed up before expected. On line help is a bit slow but aphone call always works quickly and courteously. My go to place for my fovourite brand Thule.”

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Posted 4 years ago

“Great service. I ordered my bike rack online, but I also went to the Laird location and got great service. The young man who served me answered my questions very politely, and then spent at least 10 minutes trying to find the right master key replacement for my old rack (which he did). He obviously loved working there.”

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Posted 4 years ago

“Fast delivery, excellent quality!!”

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Posted 4 years ago

“Services excellent”

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Posted 4 years ago

“Fast shipping, great experience”

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Posted 4 years ago

“A part was missing from a base clip box. I contacted them to let them know. They said they would overnight the part and email me when it was sent--I never got an email so I had to fabricate a part. The store near me didnt have one and I only had 3 days till leaving for my trip. After making a new rubber pad by gluing two mouspad cut outs together grippy side out I was able to install the rack successfully. I hope they decide to mail the part to me eventually.”

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Posted 4 years ago

Hi Nicholas, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. I'd like to learn more about what happened so that we can figure out how to make this right, and avoid similar issues in the future. Best, Eric

Posted 4 years ago

“The rack extension I ordered was out of stock so I had to wait for a few weeks but as soon it was available their customer service contacted me to confirm if I still wanted it and shipped it to me quickly. The online purchasing was easy & it covered the shipping cost. Easy peasy!”

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Posted 4 years ago

“The level of service was impeccable! My items took time to come in, but that was simply supply chain issues and had nothing to do with RackAttack. RackAttack kept me informed throughout the entire process and I am extremely happy with the customer service! Truly next level service when so many companies are using covid as an excuse, for delays, backorders, etc. among other things. RackAttack made every effort to excel! I commend the service, consistent updates and personal care that was given to my order. Thank you RackAttack and your amazing staff!”

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Posted 4 years ago

“Rack I bought arrived damaged/unworkable.”

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Posted 4 years ago

Hi Charles, I'd like to learn more about what happened so that we can figure out how to make this right, and avoid similar issues in the future. I will be reaching out shortly. Best, Eric

Posted 4 years ago

Rack Attack is rated 4.7 based on 5,277 reviews