Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.72

4.7 Rating 5,277 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,277 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 22nd February 2026

Prabhjot L

Rack Attack 5 star review on 18th February 2026

Michael D

Jerrad S

Rack Attack 5 star review on 17th February 2026

Claude F

730

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The online experience was informative, selection and descriptions good and checkout efficient. The only “hitch” so to speak is that Canada post would not deliver the product, advising it should not have been accepted at the source and it was too heavy for delivery. Inconvenient and frankly surprising.”

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Posted 4 years ago

“I had some help to pick out the rack for me. It was a little time consuming to put together because the attached instructions were vague. Look forward to using it soon.”

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Posted 4 years ago

Hi Betty, We are sorry to hear the instructions were giving you some trouble! Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. Best, Eric

Posted 4 years ago

“The team at Rack Attack really took good care of me. Very knowledgeable with great recommendations. They even helped me get the shipping covered by working with UPS on shipping some bulky items. I highly appreciate and recommend this company. This place is legit.”

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Posted 4 years ago

“Awesome product for my Aero roofrack. Thank you so much. AAA +++ Brandon M.”

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Posted 4 years ago

“Could not have made the choices without the help of your staff. Very helpful.”

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Posted 4 years ago

“I recommend buying from Rack Attack for your rack needs. The product selection is great, their knowledge is top notch and most importantly, their customer service is fantastic. I had an issue with not enough locks for my setup and they got me sorted out quickly. I will buy from them again.”

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Posted 4 years ago

“The shipping speed and order preparation was amazing however getting support post purchase via phone has been challenging”

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Posted 4 years ago

“Item arrived on time and in great shape.”

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Posted 4 years ago

“Orders shipped when forecasted, any slippages I was updated promptly by the RA team. Packages arrived neatly secured and clearly marked. 10/10 would rack again.”

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Posted 4 years ago

“Love my Kuat rack. Took off a star as Rack Attack sent the wrong color rack first. They got the right one out to me in about a week.”

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Posted 4 years ago

“Easy to install the roof rack!”

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Posted 4 years ago

“Best help i got was when i spoke to michelle on the phone than actually going to the store and them just trying to sellf me somethibg without even looking into the item i had and tryinf to sell me the wrong part best experience with michelle on phone where i was able to send her pic of what i had and help me look for the items i needed”

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Posted 4 years ago

“Rack Attack seemed to have good pricing, easy ordering online, as well as fast shipping.”

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Posted 4 years ago

“Great experience.”

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Posted 4 years ago

“Great prices, great website, prompt delivery, will definitely use again.”

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Posted 4 years ago

“most knowledgeable people out there when it comes to car racks!”

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Posted 4 years ago

“They know their products well and are very helpful.”

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Posted 4 years ago

“The video for the rack was very helpful and made the purchase easy. The web site did not pick up the correct account information so the txn used the wrong email address. You may want to look into the functionality.”

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Posted 4 years ago

“Hi Rack Attack Team, I just received the rack, so have no comment on it yet. However, I did not receive a response to my email request. After I had bought the rack and bars, I realized that I had not requested the military discount. I had sent an email asking if the amount paid could be adjusted. No response.”

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Posted 4 years ago

Hi Kevin, Thank you for your feedback. We did receive and respond to your original message but it might have gone to your spam folder. I'll reach out to you directly again. Apologies for any inconvenience that might have caused. Best regards, Blaze Rack Attack

Posted 4 years ago

“Rack Attack is my only go to place for anything roof rack. The new rack was in stock except for the fit kit, the online order customer service was exceptional, they searched the entire US for the kit and ordered the only one they found. Not too many places will do that these days. Will absolutely order from Rack Attack again and always recommend to others.”

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Posted 4 years ago

Rack Attack is rated 4.7 based on 5,277 reviews