Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.72

4.7 Rating 5,277 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,277 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 22nd February 2026

Prabhjot L

Rack Attack 5 star review on 18th February 2026

Michael D

Jerrad S

Rack Attack 5 star review on 17th February 2026

Claude F

730

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The online help was great and we received the rack the next day! Plenty of time before our trip! I will totally use them again if I need another rack!!”

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Posted 4 years ago

“Rack Attack was awesome with service and communication. With all the supply chain issues, they never forgot about or stopped communicating. The rack I received was exactly as promised and I am glad I went with Rack Attack on both my rack purchases, bike and roof.”

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Posted 4 years ago

“Great selection!”

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Posted 4 years ago

“I have visited the store twice and spoken on the phone once. Each time I was met with tremendous respect, they made me feel valued. I am impressed with everyone at Rack Attack and will only work with this store moving forward.”

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Posted 4 years ago

“Finally got rack installed…why are measurement in 1/8s but not in the bar? A little tricky but it’s on tight…Lake Michigan here I come!”

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Posted 4 years ago

“Extremely helpful with me over the phone. Created a list of what I needed and set-up a shopping cart which was emailed to me. Arrived quickly. Chris”

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Posted 4 years ago

“Awesome service.”

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Posted 4 years ago

“I signed up to be notified when the Kuat, piston pro x was available with several distributors. Rack Attack was the first to contact me, beating out the competitors by over a week. James Blaze was my point of contact from the beginning and he closed the deal immediately and he added the specific ramp for my bike rack, as it was not yet on the website. Excellent communication throughout the process and a solid and seamless experience. Thank you James Blaze and Rack Attack for having your act together!”

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Posted 4 years ago

“Shipping vraiment rapide”

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Posted 4 years ago

“Went together perfectly. Fantastic product”

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Posted 4 years ago

“Great service. Fast Delivery. And despite the fact that I goofed my initial online account set up for my order. Rack Attack got it all figured out fast and easy. Awesome company to deal with. 3rd rack set up I've bought from them; same great service every time. Thanks guys!”

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Posted 4 years ago

“Very fast shipping, asked great questions to ensure I had the right parts.”

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Posted 4 years ago

“Quick service and loving the ease of loading my boat now...”

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Posted 4 years ago

“The Rack provided great service in getting my order out and delivered As Promised. It is now up to me to attach rack parts to my 2017 Tacoma cap and TRAVEL!”

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Posted 4 years ago

“Great customer service! I ordered 2 4-pack SKS locks. They sent my 1 8-pack which is what I really wanted to begin with. :)”

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Posted 4 years ago

“Quick service and great customer service”

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Posted 4 years ago

“better labelled parts for assembly would be nice”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“The keys worked. They delievered exactly what was ordered on a very timely basis”

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Posted 4 years ago

“We asked for a new set of roof rails to replace the existing ford roof rails. After 3 hours, they installed parallel roof rails inside the existing rails and charged us $1000 for the hokey set up. Great look on a $40k car! Their solution was to take the parts off and give us a refund all while blaming us for the trouble. Don’t go to these people unless you are looking to have a really bad day”

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Posted 4 years ago

Hi, I apologize that you did not have a good experience in the store, that's not what we want for our customers! I'd like to learn more about what happened so that we can figure out how to make this right, and avoid similar issues in the future, so I will be reaching out to you shortly for more information. Best, Eric

Posted 4 years ago

Rack Attack is rated 4.7 based on 5,277 reviews