Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.73

4.7 Rating 5,246 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,246 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

Visit Website

Write Your review

Tell us how Rack Attack made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rack Attack 5 star review on 25th September 2026

Robert M

Rack Attack 5 star review on 22nd February 2026

Prabhjot L

Rack Attack 5 star review on 18th February 2026

Michael D

Jerrad S

733

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service every time. Once again my items showed up before expected. On line help is a bit slow but aphone call always works quickly and courteously. My go to place for my fovourite brand Thule.”

Helpful Report

Posted 4 years ago

“Great service. I ordered my bike rack online, but I also went to the Laird location and got great service. The young man who served me answered my questions very politely, and then spent at least 10 minutes trying to find the right master key replacement for my old rack (which he did). He obviously loved working there.”

Helpful Report

Posted 4 years ago

“Fast delivery, excellent quality!!”

Helpful Report

Posted 4 years ago

“Services excellent”

Helpful Report

Posted 4 years ago

“Fast shipping, great experience”

Helpful Report

Posted 4 years ago

“A part was missing from a base clip box. I contacted them to let them know. They said they would overnight the part and email me when it was sent--I never got an email so I had to fabricate a part. The store near me didnt have one and I only had 3 days till leaving for my trip. After making a new rubber pad by gluing two mouspad cut outs together grippy side out I was able to install the rack successfully. I hope they decide to mail the part to me eventually.”

Helpful Report

Posted 4 years ago

Hi Nicholas, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. I'd like to learn more about what happened so that we can figure out how to make this right, and avoid similar issues in the future. Best, Eric

Posted 4 years ago

“The rack extension I ordered was out of stock so I had to wait for a few weeks but as soon it was available their customer service contacted me to confirm if I still wanted it and shipped it to me quickly. The online purchasing was easy & it covered the shipping cost. Easy peasy!”

Helpful Report

Posted 4 years ago

“The level of service was impeccable! My items took time to come in, but that was simply supply chain issues and had nothing to do with RackAttack. RackAttack kept me informed throughout the entire process and I am extremely happy with the customer service! Truly next level service when so many companies are using covid as an excuse, for delays, backorders, etc. among other things. RackAttack made every effort to excel! I commend the service, consistent updates and personal care that was given to my order. Thank you RackAttack and your amazing staff!”

Helpful Report

Posted 4 years ago

“Rack I bought arrived damaged/unworkable.”

Helpful Report

Posted 4 years ago

Hi Charles, I'd like to learn more about what happened so that we can figure out how to make this right, and avoid similar issues in the future. I will be reaching out shortly. Best, Eric

Posted 4 years ago

“Easy to order, fast shipping. I would have liked to been told that the product I received was previously used.”

Helpful Report

Posted 4 years ago

Hi Edward, All products sold as new are unused products. I will be reaching out shortly for more information to find out if there was a manufacturer defect. Best, Eric

Posted 4 years ago

“Fits perfectly. This was a good purchase.👍”

Helpful Report

Posted 4 years ago

“Vertu Nice service ring you”

Helpful Report

Posted 4 years ago

“Instructions were not clear. The plastic cover for the swivel broke easily.”

Helpful Report

Posted 4 years ago

Hi, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. Best, Eric

Posted 4 years ago

“Great service, great product.”

Helpful Report

Posted 4 years ago

“Good online experience”

Helpful Report

Posted 4 years ago

“Fast shipping and got exactly what I asked for. Staff was friendly and helpful. Giveing 4 stars because I only received 1 key instead of two. If I had know that was the case I could have ordered 2 singles and received 2 keys.”

Helpful Report

Posted 4 years ago

“Excellent service, prompt shipping, large selection. Great return policy. Don't even mess with anyone else.”

Helpful Report

Posted 4 years ago

“Simple to identify applicable products, good stock, fast shipping. Thanks!”

Helpful Report

Posted 4 years ago

“Excellent , knowledgeable and helpful. Would definitely go with Rack Attack again!”

Helpful Report

Posted 4 years ago

“What I ordered was sent out and received in 3 days. THANK YOU YOUR THE BEST”

Helpful Report

Posted 4 years ago

Rack Attack is rated 4.7 based on 5,246 reviews