Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,875 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,875 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

Visit Website

Write Your review

Tell us how Rack Attack made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rack Attack 5 star review on 17th August 2025

708

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rack attack is easy to navigate and communicate with. Great experience.”

Helpful Report

Posted 3 years ago

“Always great service”

Helpful Report

Posted 3 years ago

“Good service”

Helpful Report

Posted 3 years ago

“As expected, ship on time, amazon picing, killer name and stiker! Like the vibe from west coast”

Helpful Report

Posted 3 years ago

“Nice people. After initial failure to get bases+clips to fit, due to misunderstanding of how to adjust angles of clips to roof contour, I reached their help line. Their representative was able to walk me through how the adjustments work, and I was able to fit the clips/bases perfectly. Bar is now securely attached, and I'm happy. Without the help line phone service adjustment was not obvious and I would've failed. Don't give up; get help.”

Helpful Report

Posted 3 years ago

Warren, The B36 clip is a part included in the Baseclip 125, with the addition of pad # 5. I have confirmed these items are a fit, via Yakima. I will reach out and see how we can assist you. Thanks, Matt Rack Attack

Posted 3 years ago

“Great service and prompt delivery.”

Helpful Report

Posted 3 years ago

“Most excellent advice and service.”

Helpful Report

Posted 3 years ago

“Quick delivery. As described :)”

Helpful Report

Posted 3 years ago

“Contacted tech support. After numerous discussions/ pics to find the right Thule base for existing racks/ accessories. They still sent the wrong item; fixed point instead of floating foot packs. I incurred delivery charges but didn't receive the item I needed.”

Helpful Report

Posted 3 years ago

Edward, I am sorry to hear about your experience. I will email you right away to get this situation fixed for you. Thanks, Matt

Posted 3 years ago

“I was sent the wrong parts. I have been trying for the last few days to get some sort of confirmation that the proper Parts have been sent, but I have heard nothing . Not a good experience so far”

Helpful Report

Posted 3 years ago

Chris, I am sorry for this experience and our lack of communication on this issue. I will email you right away so we can get this situation fixed for you. Thanks, Matt Rack Attack

Posted 3 years ago

“Lost my key to my roof rack and needed it as soon as possible. Ordered it and got it in 2 days. Worked perfectly. Thanks”

Helpful Report

Posted 3 years ago

“Knowledgeable. Great customer service.”

Helpful Report

Posted 3 years ago

“Overall great experience. Customer feedback was quick and answered my questions well. Delivery once shipped was very speedy.”

Helpful Report

Posted 3 years ago

“Sweet website! Choose the type of carrier you're after (in my case, I knew I wanted the Hullavator), enter the vehicle details and BOOM! You're presented with the complete list of required components. Fast shipping, too. Highly recommend. 10/10 would hit it again 👍”

Helpful Report

Posted 3 years ago

“Easy peasy…so great! I called the Kelowna store to ask some questions about ordering, and whomever I spoke with was so helpful and sincere.”

Helpful Report

Posted 3 years ago

“Crazy Fast! Seemed like my racks arrived the next day.”

Helpful Report

Posted 3 years ago

“Shipped on time and happy with the product”

Helpful Report

Posted 3 years ago

“Great rack, sturdy but bit heavier than I thought would be.”

Helpful Report

Posted 3 years ago

“Great products and fast delivery with good customer service.”

Helpful Report

Posted 3 years ago

“Everything arrived on time and in great condition.”

Helpful Report

Posted 3 years ago

Rack Attack is rated 4.8 based on 4,875 reviews