Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,875 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,875 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 17th August 2025

708

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service. Very helpful in finding the right mounts to go with new cross rails on my car. The agent even called me back to follow up after talking with their coworker about my situation and realizing a different mount would be more ideal.”

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Posted 3 years ago

“fast delivery, great customer service when we had an install question”

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Posted 3 years ago

“Great, fast service!”

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Posted 3 years ago

“Very effective service. Very satisfied!”

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Posted 3 years ago

“Haven't got everything set up yet but looks like it will work out. Thanks”

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Posted 3 years ago

“Needed a Thule rack key. Called Rack Attack who fortunately had the right one in stock and shipped off to me promptly. I received it a couple of days later and problem solved. Thanks.”

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Posted 3 years ago

“Awesome, great people to work with”

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Posted 3 years ago

“Nothing to say. Very happy”

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Posted 3 years ago

“Excellent service! Rack came very quickly, able to put together easily! Can get my ebike on by myself! Will take a bit more practice to make it super easy! I am 60+…woman..to be able to take my bike, and dogs and go riding without needing anyone else to load my bike, is huge! Highly recommend! Love your warranty and return policy too! Wish it came with a pin you could put a lock through….love it!”

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Posted 3 years ago

“You guys are fast and carry things others don’t have”

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Posted 3 years ago

“Shipping was fast and my open box item was like new.”

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Posted 3 years ago

“One of the packages arrived in very bad shape and it seemed like I was missing half the instructions...I have not received the locks.”

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Posted 3 years ago

Farrell, I am sorry to hear about the condition your package arrived in, and that you are missing the locks. I will reach out to you right away to get this resolved. Thanks, Matt Rack Attack

Posted 3 years ago

“OMG!!! I couldn't have asked for a better team. They got the Kayak rack that I needed, then even after I left and decided it was more than I wanted to try to handle putting it all together, they said they would do it for me! They were really helpful and knowledgeable and showed me how it worked and looked after me like I was a long-time friend. Thanks to them I had the best first paddle of the year with my new rack. I will always recommend these guys! Stellar!”

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Posted 3 years ago

“Super prompt shipping and all the sizing seems correct!”

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Posted 3 years ago

“The men at the store were very helpful! I felt like they went beyond what might be expected to make sure my needs were met. Was a very happy customer.”

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Posted 3 years ago

“Bought the Kuat hitch bike rack online from Rack Attack. Service was quick and was able to provide tracking of the package. Everything easy and went smoothly. Thanks!”

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Posted 3 years ago

“Product turned out fine… packaging horrible (box’s ripped, packaging inside open .. multiple shipments, wasn’t sure if Everything arrived… payed a lot kinda expected band new…”

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Posted 3 years ago

LeRoy, Sorry to hear about your order not coming in new condition, this is not acceptable. I will reach out immediately to get this sorted out for you. Thanks, Matt Rack Attack

Posted 3 years ago

“Third order from Rack Attack and as usual the selection was fantastic and the delivery fast. When I need something for my Thule system I know I can trust Rack Attack to have it.”

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Posted 3 years ago

“Exactly what I needed for my van .”

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Posted 3 years ago

“The clerk on the phone was super helpful and i even got a further discount that was not on line but rather in their system. Shipping was quick.”

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Posted 3 years ago

Rack Attack is rated 4.8 based on 4,875 reviews