Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

4.7 Rating 4,968 Reviews

94 %

of reviewers recommend Rack Attack

4.7

Based on 4,968 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

Visit Website

Write Your review

Tell us how Rack Attack made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rack Attack 5 star review on 26th December 2025

714

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Legit keys, they worked like a charm, would recommend.”

Helpful Report

Posted 3 years ago

“Great service. Fast shipping. Michelle super helpful on small issue. Thule Instructions impossible to decipher but plenty of support available.”

Helpful Report

Posted 3 years ago

“Item never arrived, UPS tracking shows damaged, no response to emails.”

Helpful Report

Posted 3 years ago

Hi Harold, We are sorry to hear you have not received your products yet! I will be reaching out to you shortly to see how we can resolve this! Best, Eric

Posted 3 years ago

“My rack arrived on time and fit my vehicle, came with an instruction manual and was pretty easy to install. Couldn't ask for more”

Helpful Report

Posted 3 years ago

“Bought this "open box" Thule foot pack for the lower price. It was in excellent condition and included everything a new kit should include. Free shipping was also a nice touch.”

Helpful Report

Posted 3 years ago

“Great service. Great product. So glad I found you guys. Highly recommended.”

Helpful Report

Posted 3 years ago

“I ordered the racks, got a shipping email ten minutes later, and the shipment was at my door the next day. Can’t beat that!”

Helpful Report

Posted 3 years ago

“So far, great. I didn't give 5 stars (for now) because I'm waiting for the rest of my order: (B.O.) I've got the landing pad and waiting for the towers and the bar. Fast delivery for the landing pad.”

Helpful Report

Posted 3 years ago

“A+ website, responsiveness and delivery.”

Helpful Report

Posted 3 years ago

“Blaze and Jackson went above and beyond to help me regarding my purchase. Great job Team Rack Attack!”

Helpful Report

Posted 3 years ago

“Just what I needed at the time I needed it!”

Helpful Report

Posted 3 years ago

“Thank you super service, fast!”

Helpful Report

Posted 3 years ago

“Helpful customer service, quick delivery, great product”

Helpful Report

Posted 3 years ago

“Worked as advertised, it was a bit of a hassle that the mount can only be put on in one direction. Obviously that's due to the shape of the Yakima jetstream bar.”

Helpful Report

Posted 3 years ago

Robin, I have confirmed with Yakima that the 39H adapters do work on the jetstream bars. They stated the following: "MM39H is used to adapt older mounts to JetStream and CoreBar bars" "Compatible with HighRoller, Raptor, WheelFork, HullyRollers, Mako Saddles, KayakStacker, Multimount, Accessory Lock Housing, and Basketcase" We are happy to help you out and figure out what is going on that they are not working for you. I will reach out to you via email. Thanks, Matt Rack Attack

Posted 3 years ago

“Excellent service, delivered to my house 4 days ahead of schedule. Very happy with the product”

Helpful Report

Posted 3 years ago

“Always great to purchase from Rack Attack, they know what they are doing, have great service.”

Helpful Report

Posted 3 years ago

“I give it 4 stars because we have yet to put a second e-bike on the rack. The ramp is great! But we're not quite sure how we'll secure the second bike with the clamp. The rack is ideal for road bikes; not so sure about e-bikes... but we like the ease of attaching the rack to the trailer hitch. It's also nice to be able to pull the rack down to access the back door hatch.”

Helpful Report

Posted 3 years ago

“The clerk at the store wasnt very friendly. After receiving the part in the mail it didn't fit properly.”

Helpful Report

Posted 3 years ago

Hi Glenn, I apologize that you did not have a good experience in the store, that's not what we want for our customers! We'll do our best to use your feedback to help us get better in the future. I'd like to learn more about what happened so that we can figure out how to make this right, and avoid similar issues so I will be reaching out to you shortly. Best, Eric

Posted 3 years ago

“Excellent product and delivered across the country earlier than estimated delivery time.”

Helpful Report

Posted 3 years ago

“Rack Attack is awesome! I called and they sent me a quote with all the parts I needed!”

Helpful Report

Posted 3 years ago

Rack Attack is rated 4.7 based on 4,968 reviews