Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

4.7 Rating 4,967 Reviews

94 %

of reviewers recommend Rack Attack

4.7

Based on 4,967 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 26th December 2025

714

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Looks amazing on our car, and assembly was very easy.”

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Posted 3 years ago

“Still waiting on my order.”

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Posted 3 years ago

Hi Jason, Let me look into this for you so we can get you your product as soon as possible! Best, Eric

Posted 3 years ago

“Very prompt and helpful”

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Posted 3 years ago

“I ordered product with Rack Attack and my order was turned around quickly and shipped to me. The product arrived in great time and in great packaging that protected the product.”

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Posted 3 years ago

“Purchased an Open Box rack and thought I wouldn't have to assemble as much. Wrong. The box was literally opened and resealed. very happy with the rack and speed at which it was delivered. Not my first rack that I have bought from them over the years.”

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Posted 3 years ago

“Great website, excellent customer service. The store answered the phone and was able to provide the answer I was looking for. An expert reviewed the online order to ensure it would work with my particular vehicle and crossbars. 5 Stars!”

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Posted 3 years ago

“Very quick delivery of the products I ordered. Realized I did not order the cross bars and Rack Attack was able to give me the proper info to get them ordered and at my home in no time!”

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Posted 3 years ago

“Good seller, easy transaction, fast shipping.”

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Posted 3 years ago

“I have used rack attack for many years. Always knowledgeable,helpful. And a fair price.”

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Posted 3 years ago

“Rack Attack is super! It’s easy to order, installation help is available and delivery is prompt & reliable.”

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Posted 3 years ago

“You guys made a complicated purchase quick, simple and easy. I'm really happy with the roof rack. It shipped fast, it fits perfectly, it's high quality and was easy to install and the whole process was guided by your well informed and really pleasant staff. I'm glad I found you guys and I'll be back.”

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Posted 3 years ago

“Was looking for a Thule 898 Hullavator Pro for a Jeep JK Soft top with a Sherpa rack was told by Thule that it would not fit. Called Rack Attack and was reassured that it would fit so I ordered two of them and they fit great. I wished I would call them first.”

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Posted 3 years ago

“Excellent to work with. Items shipped quickly and when a missing piece was discovered, they had a replacement in the mail same day. A+ customer service”

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Posted 3 years ago

“Keys arrived fast!”

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Posted 3 years ago

“Excellent service and great attention from customers services, thank you”

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Posted 3 years ago

“Where to start? The short version is that I went to the 'experts' to get the perfect rack for my car, and the gentleman that advised me on my order specified Skyline towers for my naked roof. Had I done my homework I could have avoided what turned out to be a comedy of errors and not wasted 3 weeks to get my new kayak to the water. (Hint: Skyline towers are for cars that have landing pads, Baseline towers should have been specified). My order was shipped from 3 different locations (?), and finally arrived 8 days later. After meticulously following directions and assembling the towers to the bars, complete with boat loader, I opened the boxes for the base pads and discovered I had the wrong towers....seriously? This started a two-week saga that included: calling in for guidance on what to do next; speaking to a woman who seemed not to know how to process a return and needed to find information; not being followed up with the next day and calling back and finally speaking to a nice woman from Toronto who apologized for the mixup and advised me about a return label, and followed that up with an email. (Hat tip: Tanvi K) Great: I return the towers, the proper ones were being sent, and I wait another week for delivery. Upon receipt of the replacement towers and my attempt to install, I discovered that the snap-in clips that seat the bar brackets were actually part of the bar package, and not the towers, but I sent mine back with the towers that I'd returned. Wonderful: Now I call back once again to ask about how I get clips, and was told they'll have to locate my returned package and get back to me. I tell the guy I'm crazy to get my new yak in the water, and ask if there's any possibility to get expedited shipping on the clips? The guy says "Well we're not spending $35 to ship these to you a little quicker".....I thought of mentioning that I wouldn't be in this position if someone had originally done their job, but I was simply worn down at this point. Another 8 days for delivery and finally, FINALLY, I had all my parts. The Good: Yakima Core Bars seem incredibly well made, and the directions are quite clear. Along with the installation videos, the install is very straight forward. The Bad: Rack Attack customer service seems mired by inconsistency. With respect for the (no doubt) dozens of professional, competent, and caring employees at Rack Attack, my story is about lost opportunities to make things right. Nobody except Tanvi apologized, or offered me any type of compensation for my frustration and time lost. I can think of an easy dozen companies whose customer service alone makes me want to come back: REI and Amazon being two of the best. The Ugly: Belatedly, I decided I wanted to get the Yakima Jay-Low kayak carrier for my core bars. Though I'd love to support a small business, guess where I went?....Amazon had it at my doorstep in 2 days. Moral: You don't get a second chance to make a first impression: Caveat Emptor, and do your homework!!!”

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Posted 3 years ago

“Nathan Woller, excellent customer service from start to finish with our purchase of the Kuat Piston Pro X.”

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Posted 3 years ago

“I assembled the rack but have not used it yet. If it works as well as it looks it will be great. I did try a couple bikes in it and it seemed very sturdy.”

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Posted 3 years ago

“Rack Attack is very helpful and has all the info you need to decide if the rack will fit your vehicle. No guessing involved.”

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Posted 3 years ago

“Absolutely fantastic customer service. I had a fitment issue with the end cap to my rack assembly and notified customer service through email during after hours. I received an immediate response the next morning! The situation is in the process of being rectified and I couldn’t be happier with the assistance. Nice work! 👍🏼”

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Posted 3 years ago

Rack Attack is rated 4.7 based on 4,967 reviews