Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

4.7 Rating 4,967 Reviews

94 %

of reviewers recommend Rack Attack

4.7

Based on 4,967 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

Visit Website

Write Your review

Tell us how Rack Attack made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rack Attack 5 star review on 26th December 2025

714

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great racks. The two positions and having a set makes carrying 4 kayaks a breeze. They are locked in like Fort Knox.”

Helpful Report

Posted 3 years ago

“Missing parts not included in original shipment. Will evaluate after completion of order and assembly.”

Helpful Report

Posted 3 years ago

“Great customer service and quick ship times. My only complaint would be that I selected to pay with applepay and I didn’t have a chance to put in my Thule one key number till after the payment. I spoke to customer service and they told me they were able to see my input and I did receive the right product. Not a big issue just a bit inconvenient as it wasn’t reassuring putting in the key number after the order was placed and I had to call to confirm.”

Helpful Report

Posted 3 years ago

“I would say the overall communication of shipping times to the quality of the boxes and the durability of the actual product was all very satisfactory. The process wasn’t too difficult to assemble and Thule cargo basket and roof racks all look really good on the truck.”

Helpful Report

Posted 3 years ago

“well layed out site, easy to navigate,the staff in kelowna and vancouver were friendly and helpful”

Helpful Report

Posted 3 years ago

“Great turn around time. From order date to delivery amazing and got the product right the first time!”

Helpful Report

Posted 3 years ago

“Extremely pleased with my online order. I had tried to order via another company (closer to home) but their website was awful. Rack Attack blew them out of the water. I love the “save/share cart” feature, and I appreciated knowing my order was checked to fit my car. The tracking was great and my order arrived very quickly. I’m very pleased with the entire experience. Thank you.”

Helpful Report

Posted 3 years ago

“Very happy with the purchasing experience. Thought they kept me up to date with the status of the order as best as possible. Would definitely purchase from them again.”

Helpful Report

Posted 3 years ago

“Everything went smooth, communication and the order process was top notch.”

Helpful Report

Posted 3 years ago

“Product came very quickly! I bought a baseline roof rack system, and the whole thing came together, in a matter of days no less. All necessary paperwork was included. The website is very easy to use and helps you find the right products for your exact vehicle make and model.”

Helpful Report

Posted 3 years ago

“Easy and comprehensive site. Good communication on the order and delivery as stated.”

Helpful Report

Posted 3 years ago

“Prompt service as promised”

Helpful Report

Posted 3 years ago

“Love it! Very competitive prices & fast delivery! That’s all i want ! Free shipping also.”

Helpful Report

Posted 3 years ago

“documentation is sparse. not everything in the order was correct, but the follow up and resolution of problems has been exceptional.”

Helpful Report

Posted 3 years ago

“Just got a Dometic fridge for summer camping. Good price.It arrived early and I was notified of the delivery. I have always liked the helpful staff at rack attack.”

Helpful Report

Posted 3 years ago

“Quick and easy shopping with fast and acturate delivery”

Helpful Report

Posted 3 years ago

“Delivered as indicated. A lot of information on the products sold”

Helpful Report

Posted 3 years ago

“The Yakima rack clips arrived quickly but the package was not taped closed so could have easily fallen out. So I had to only give 3 stars.”

Helpful Report

Posted 3 years ago

Hi Kerry, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. Best, Eric

Posted 3 years ago

“Good prices and quick delivery. Now I can truck top my guide canoe!”

Helpful Report

Posted 3 years ago

“The online customer service rep was very helpful in assisting me in the selection of a rack kit that would fit our car and our budget.”

Helpful Report

Posted 3 years ago

Rack Attack is rated 4.7 based on 4,967 reviews