Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

4.7 Rating 4,967 Reviews

94 %

of reviewers recommend Rack Attack

4.7

Based on 4,967 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 26th December 2025

714

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We received our Thule strap extenders within a week. Very easy to attach. Highly recommend Rack Attack.”

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Posted 3 years ago

“AMAZING CUSTOMER SERVICE.”

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Posted 3 years ago

“Très bien, merci beaucoup !”

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Posted 3 years ago

“Awesome experience here. Super easy to design system for my truck and very quick shipping with lots of updates along the way.”

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Posted 3 years ago

“Great online service (with really prompt reply when emailed)..”

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Posted 3 years ago

“The staff at the Vaughn store are amazing. Super helpful helping my son get a rack for his truck, and when we retuned another weekend at 4:00 and they were closing , they opened the door and let us in and stayed 20 min. to help us with changing the order…and all the guys were very helpful even though after hours! I also dealt with an order with the Vancouver office which was cancelled due to low stock and they made the effort to call when they got stock in and filled the order. Every time I deal with this company I’m super impressed with staff. I never right reviews so the fact that I’m writing this says something…it is great to see young guys actually interested in their job and willing to give advice and help.”

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Posted 3 years ago

“great website with helpful video and great service to match with quick shipping, etc.”

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Posted 3 years ago

“Customer SUpport was exceptiojnal. Staff were very diligent and patient to ensure payment processing and delivery.”

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Posted 3 years ago

“They were super quick and nice”

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Posted 3 years ago

“Very happy with the service, products and pricing so far. Having my new 2022 Outback fitted for a new hitch mount and expecting the same great level of professional, caring, on time service!”

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Posted 3 years ago

“I called and spoke to customer service. I ordered some hard to find rack components. They came in Fast. about a week or so. I decided to order the same order again for another vehicle I have. I am waiting for that order to come in. Would I recommend ordering from Rack Attack H_LL ya. Very knowledgeable .”

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Posted 3 years ago

“I had a great experience overall. I ordered my Thule raised rail foot pack by calling them up on the phone (imagine!). There was a mix up in the order (received a different model than expected) but it was straightened out over the phone and they shipped a replacement right away. Highly recommend.”

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Posted 3 years ago

“They advertise a lower price for a rack that they dont tell you doesnt include the crossbars. Even the pictures they post show the complete rack False advertising BEWARE !!!!!!!!!”

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Posted 3 years ago

Hi there, I have sent you an email to address this. All our photos and pricing are provided by our brands but we are always open to feedback on how we can improve our product pages. Best, Blaze

Posted 3 years ago

“Product quality is awesome”

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Posted 3 years ago

“Rack Attack has exceptional high quality products and even higher quality install procedures supported by their website to ensure perfect installation by anyone!!!! Clearly the installation process and materials were engineered by a team of detailed orientated engineers who thought through the process very thoroughly - thank you”

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Posted 3 years ago

“I visited the store with a broken Thule buck rack. The Thule knob with lock no longer expanded the stem to prevent wobble. Alex, at the store, found the problem and replaced the knob immediately. He then made sure the other bolts and nuts were tight. Service was quick and pleasant. While waiting I looked at the racks in the store and was impressed with the variety and quantity of their selection.”

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Posted 3 years ago

“Had a little issue, a short call fixed it and my rack was on its way. Came on time and early.”

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Posted 3 years ago

“Prompt and courteous support service. Item was in-stock and shipped and received quickly. Thanks all.”

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Posted 3 years ago

“Incredible custom service! I couldn’t be happier with the products and the after sales support.”

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Posted 3 years ago

“I bought a simple class 1 hitch at Mississauga store, Ishveer Malhans promised to deliver the hitch after a 2 weeks waiting time plus 1 additional week for the installation, at the same time he promised to call when the hitch had arrived, well 16 days have passed and no phone call, no hitch, very difficult to contact them by phone, the manager don't take phone calls and after a 20 min of repeated phone calls and waiting times, they told me that the hitch is still in order with out being shipped from Montreal and it will take 1 week more to receive the hitch. I don't have doubts that Rack attack is an important rack installer but go to a different location, because people do plans and expect respect for their time, obviously the Mississauga location don't do that, and for any location that you choose test their phone communications before doing any purchase”

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Posted 3 years ago

Hi Humberto, I apologize that you did not have a good experience in the store, that's not what we want for our customers! We'll do our best to use your feedback to help us get better in the future. Best, Eric

Posted 3 years ago

Rack Attack is rated 4.7 based on 4,967 reviews