Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,874 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,874 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 11th August 2025

709

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Keys arrived fast!”

Helpful Report

Posted 3 years ago

“Excellent service and great attention from customers services, thank you”

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Posted 3 years ago

“Where to start? The short version is that I went to the 'experts' to get the perfect rack for my car, and the gentleman that advised me on my order specified Skyline towers for my naked roof. Had I done my homework I could have avoided what turned out to be a comedy of errors and not wasted 3 weeks to get my new kayak to the water. (Hint: Skyline towers are for cars that have landing pads, Baseline towers should have been specified). My order was shipped from 3 different locations (?), and finally arrived 8 days later. After meticulously following directions and assembling the towers to the bars, complete with boat loader, I opened the boxes for the base pads and discovered I had the wrong towers....seriously? This started a two-week saga that included: calling in for guidance on what to do next; speaking to a woman who seemed not to know how to process a return and needed to find information; not being followed up with the next day and calling back and finally speaking to a nice woman from Toronto who apologized for the mixup and advised me about a return label, and followed that up with an email. (Hat tip: Tanvi K) Great: I return the towers, the proper ones were being sent, and I wait another week for delivery. Upon receipt of the replacement towers and my attempt to install, I discovered that the snap-in clips that seat the bar brackets were actually part of the bar package, and not the towers, but I sent mine back with the towers that I'd returned. Wonderful: Now I call back once again to ask about how I get clips, and was told they'll have to locate my returned package and get back to me. I tell the guy I'm crazy to get my new yak in the water, and ask if there's any possibility to get expedited shipping on the clips? The guy says "Well we're not spending $35 to ship these to you a little quicker".....I thought of mentioning that I wouldn't be in this position if someone had originally done their job, but I was simply worn down at this point. Another 8 days for delivery and finally, FINALLY, I had all my parts. The Good: Yakima Core Bars seem incredibly well made, and the directions are quite clear. Along with the installation videos, the install is very straight forward. The Bad: Rack Attack customer service seems mired by inconsistency. With respect for the (no doubt) dozens of professional, competent, and caring employees at Rack Attack, my story is about lost opportunities to make things right. Nobody except Tanvi apologized, or offered me any type of compensation for my frustration and time lost. I can think of an easy dozen companies whose customer service alone makes me want to come back: REI and Amazon being two of the best. The Ugly: Belatedly, I decided I wanted to get the Yakima Jay-Low kayak carrier for my core bars. Though I'd love to support a small business, guess where I went?....Amazon had it at my doorstep in 2 days. Moral: You don't get a second chance to make a first impression: Caveat Emptor, and do your homework!!!”

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Posted 3 years ago

“Nathan Woller, excellent customer service from start to finish with our purchase of the Kuat Piston Pro X.”

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Posted 3 years ago

“I assembled the rack but have not used it yet. If it works as well as it looks it will be great. I did try a couple bikes in it and it seemed very sturdy.”

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Posted 3 years ago

“Rack Attack is very helpful and has all the info you need to decide if the rack will fit your vehicle. No guessing involved.”

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Posted 3 years ago

“Absolutely fantastic customer service. I had a fitment issue with the end cap to my rack assembly and notified customer service through email during after hours. I received an immediate response the next morning! The situation is in the process of being rectified and I couldn’t be happier with the assistance. Nice work! 👍🏼”

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Posted 3 years ago

“Facile à monter et facile à utiliser!”

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Posted 3 years ago

“Easy to navigate site and lightning fast delivery!”

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Posted 3 years ago

“The items were in great condition and worked perfectly with our vehicle. We've purchased quite a few items from Rack Attack throughout the years and will continue to do so in the future.”

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Posted 3 years ago

“Fast processing and shipping - thank you!”

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Posted 3 years ago

“Very good services. Bravo”

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Posted 3 years ago

“Quality product, good customer service and fast shipping. Thanks to everyone at Rack Attack for a nice experience.(-:”

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Posted 3 years ago

“Easy to assemble And fits great”

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Posted 3 years ago

“Great service. Super fast shipping. Would highly recommend”

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Posted 3 years ago

“Ordered a black Thule for my for my 2019 Raptor. Ordered it on my phone and received an orderly box within a day or two. I was thinking this going to take 2-3 weeks. Nope. Instructions and install was super easy. It looks great too. Would I order another rack from these guys? Absolutely!!”

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Posted 3 years ago

“Good guys. Professional service, Reasonable pricing”

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Posted 3 years ago

“Rack Attack provided me with the exact items needed to use the Thulr Hullavotor on my 2019 Ford Escape SEL. Shipping was quick!”

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Posted 3 years ago

“Very good service arrive in good condition, and fast. thank you”

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Posted 3 years ago

“Rack Attack very helpfully called me to let me know the rack I ordered wouldn't work for the car I was going to install it on, then helped me select the correct rack for my purpose. Sure beats getting it and figuring out after the fact that it wouldn't work.”

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Posted 3 years ago

Rack Attack is rated 4.8 based on 4,874 reviews