Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.72

4.7 Rating 5,277 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,277 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 22nd February 2026

Prabhjot L

Rack Attack 5 star review on 18th February 2026

Michael D

Jerrad S

Rack Attack 5 star review on 17th February 2026

Claude F

730

Anonymous

Anonymous // 01/01/2019

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“Awesome to deal with and issues dealt with immediately. Quality product backed by an amazing team.”

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Posted 4 years ago

“Such an easy way to get a roof rack for your car, shipping was also so fast came in exactly a week. Had video on youtube too on how to install my roof rack which made it so easy! Definitely recommend the guys over at rack attack!”

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Posted 4 years ago

“Piece purchased was correct but I was not informed by Thule that I need another tower piece for $270. This is cost prohibitive for me this year. Disappointed”

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Posted 4 years ago

Hi Timothy, I will be reaching out shortly for more information and to help you with your vehicle fit! Best, Eric

Posted 4 years ago

“Very quick delivery and amazing product!! Easy to assemble with video”

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Posted 4 years ago

“Rack is great. And they are terrific when you call with any questions”

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Posted 4 years ago

“Easy to deal with and timely arrival of product.”

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Posted 4 years ago

“The buying experience was great with the people at Overland Expo West. Had to wait a little bit for the product because of supply chain issues but eventually got it.”

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Posted 4 years ago

Hi Matthew, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. Best, Eric

Posted 4 years ago

“This wasn't at all a difficult Bike Rack to assemble.”

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Posted 4 years ago

“Super fast delivery!”

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Posted 4 years ago

“Great service experience from pre-sale, the buying experience, and follow up for tech support.”

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Posted 4 years ago

“Long time customer. Vancouver was great in the 90s Mississauga store is inept Coquitlam store just saved the day.”

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Posted 4 years ago

Hi Richard, I apologize that you did not have a good experience, that's not what we want for our customers! We'll do our best to use your feedback to help us get better in the future. I will be reaching out shortly for more information. Best, Eric

Posted 4 years ago

“Your service was awesome and keys fit perfectly.”

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Posted 4 years ago

“Very happy with your service and my purchase. One item out of the two wasn’t available then a couple of days later the item became available and both items were shipped together with hardly a delay. Awesome, Thanks.”

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Posted 4 years ago

“It is absolutely AMAZING !! Just wonderful fits like a glove to Mercedes Benz w123 1985 300D Can't be any better !!! Would love to send pic but don't know how to do that :)”

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Posted 4 years ago

“Excellent instructions, guidance to pick the correct products. Great delivery time”

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Posted 4 years ago

“Excellent customer service! Kept me up to date on backordered pieces, helped me change my order and got my new roof rack sent out the next day. Really appreciate the communication.”

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Posted 4 years ago

“Looks great. Can't wait to put them to the test”

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Posted 4 years ago

“I have not received my order yet and would like to cancel”

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Posted 4 years ago

We appreciate your feedback. It looks like UPS lost your package - please accept our apologies on their behalf. We have processed a full refund for your order.

Posted 4 years ago

“Excellent service, lead times were good, well stocked.”

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Posted 4 years ago

“Good service”

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Posted 4 years ago

Rack Attack is rated 4.7 based on 5,277 reviews