Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.73

4.7 Rating 5,246 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,246 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 25th September 2026

Robert M

Rack Attack 5 star review on 22nd February 2026

Prabhjot L

Rack Attack 5 star review on 18th February 2026

Michael D

Jerrad S

733

Anonymous

Anonymous // 01/01/2019

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“I’m am very happy with the prompt, professional service at Rack Attack Vaughan. I called on a Monday morning to make an appointment to have a Thule rack and Compass system installed. I got an appointment for the same day. They were on time and the work was completed within an hour. I have made several trips with two kayaks on the racks and am thrilled with the product and the installation! I would highly recommend Rack Attack in Vaughan!”

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Posted 4 years ago

“Great shopping experience”

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Posted 4 years ago

“A question-- I have an older Kuat 2-bike rack that has sustained some arm damage. Is there a way for me to order some spare parts. Regards, Jay Hagenbuch”

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Posted 4 years ago

John, You are able to order spare parts directly through the manufacturer, Kuat in this case. They can be reached via phone to order parts, @ 877-822-5828. Thanks and have a great day! Matt Rack Attack

Posted 4 years ago

“Key's fit perfectly!”

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Posted 4 years ago

“Wow you guys were quick and efficient with the process and delivery of our order. And you know, "if you're gonna be one thing you should be efficient". When we originally placed the order our PayPal account had a hiccup with the zip code. A sales representative called within a couple of hours and got it worked out AND was able to save us a few bucks on shipping. She was personable and easy to deal with making the experience positive. We were so pleased with the degree of customer service that we ordered an iKamper Sjycamp Mini and will be having it installed at our closest Rack Attack (Atlanta, GA). You guys earned our business.”

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Posted 4 years ago

“The videos really helped me decide. I love that it instantly price matches Amazon—so I was happy to give you my business. Shipped fast—excellent all around”

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Posted 4 years ago

“Item arrived quickly ad described item no problems”

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Posted 4 years ago

“Bien reçu dans les délais”

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Posted 4 years ago

“Great response, so glad to find a gear partner!”

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Posted 4 years ago

“Awesome to deal with and issues dealt with immediately. Quality product backed by an amazing team.”

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Posted 4 years ago

“Such an easy way to get a roof rack for your car, shipping was also so fast came in exactly a week. Had video on youtube too on how to install my roof rack which made it so easy! Definitely recommend the guys over at rack attack!”

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Posted 4 years ago

“Piece purchased was correct but I was not informed by Thule that I need another tower piece for $270. This is cost prohibitive for me this year. Disappointed”

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Posted 4 years ago

Hi Timothy, I will be reaching out shortly for more information and to help you with your vehicle fit! Best, Eric

Posted 4 years ago

“Very quick delivery and amazing product!! Easy to assemble with video”

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Posted 4 years ago

“Rack is great. And they are terrific when you call with any questions”

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Posted 4 years ago

“Easy to deal with and timely arrival of product.”

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Posted 4 years ago

“The buying experience was great with the people at Overland Expo West. Had to wait a little bit for the product because of supply chain issues but eventually got it.”

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Posted 4 years ago

Hi Matthew, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. Best, Eric

Posted 4 years ago

“This wasn't at all a difficult Bike Rack to assemble.”

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Posted 4 years ago

“Super fast delivery!”

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Posted 4 years ago

“Great service experience from pre-sale, the buying experience, and follow up for tech support.”

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Posted 4 years ago

“Long time customer. Vancouver was great in the 90s Mississauga store is inept Coquitlam store just saved the day.”

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Posted 4 years ago

Hi Richard, I apologize that you did not have a good experience, that's not what we want for our customers! We'll do our best to use your feedback to help us get better in the future. I will be reaching out shortly for more information. Best, Eric

Posted 4 years ago

Rack Attack is rated 4.7 based on 5,246 reviews