Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

4.7 Rating 4,967 Reviews

94 %

of reviewers recommend Rack Attack

4.7

Based on 4,967 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 26th December 2025

714

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What I ordered was sent out and received in 3 days. THANK YOU YOUR THE BEST”

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Posted 3 years ago

“This Thule bike rack is the best! Easy to use and very easy to pack up and store. Rack Attack was very responsive, shipping was very quick and the price was the best I could find. I’d definitely shop with Rack Attack again.”

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Posted 3 years ago

“Great service! Arrived quickly! They had exactly what we needed!”

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Posted 3 years ago

“Great service and fast to respond to inquiry! Thank you!”

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Posted 3 years ago

“Rack attack made my purchase extremely easy.”

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Posted 3 years ago

“Great prices and quick shipping. Easy to deal with!”

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Posted 3 years ago

“great rack”

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Posted 3 years ago

“Excellent fast service for my lock out/lost key to racks problem!”

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Posted 3 years ago

“Great service! Package shipped and received quickly.”

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Posted 3 years ago

“Very responsive to my inquiry and quick delivery of the produoI needed!”

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Posted 3 years ago

“The online experience was informative, selection and descriptions good and checkout efficient. The only “hitch” so to speak is that Canada post would not deliver the product, advising it should not have been accepted at the source and it was too heavy for delivery. Inconvenient and frankly surprising.”

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Posted 3 years ago

“I had some help to pick out the rack for me. It was a little time consuming to put together because the attached instructions were vague. Look forward to using it soon.”

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Posted 3 years ago

Hi Betty, We are sorry to hear the instructions were giving you some trouble! Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. Best, Eric

Posted 3 years ago

“The team at Rack Attack really took good care of me. Very knowledgeable with great recommendations. They even helped me get the shipping covered by working with UPS on shipping some bulky items. I highly appreciate and recommend this company. This place is legit.”

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Posted 3 years ago

“Awesome product for my Aero roofrack. Thank you so much. AAA +++ Brandon M.”

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Posted 3 years ago

“Could not have made the choices without the help of your staff. Very helpful.”

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Posted 3 years ago

“I recommend buying from Rack Attack for your rack needs. The product selection is great, their knowledge is top notch and most importantly, their customer service is fantastic. I had an issue with not enough locks for my setup and they got me sorted out quickly. I will buy from them again.”

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Posted 3 years ago

“The shipping speed and order preparation was amazing however getting support post purchase via phone has been challenging”

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Posted 3 years ago

“Item arrived on time and in great shape.”

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Posted 3 years ago

“Orders shipped when forecasted, any slippages I was updated promptly by the RA team. Packages arrived neatly secured and clearly marked. 10/10 would rack again.”

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Posted 3 years ago

“Love my Kuat rack. Took off a star as Rack Attack sent the wrong color rack first. They got the right one out to me in about a week.”

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Posted 3 years ago

Rack Attack is rated 4.7 based on 4,967 reviews