Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,873 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,873 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 11th August 2025

709

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The new piston pro X bike rack is amazing in ever aspect. Putting it together was extremely easy and well packaged. The overall rack is beefy and little heavy but gives you no doubt it will handle any bike. The LED lights are great as well.”

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Posted 3 years ago

“Prompt service. As promised product. Good resources on website.”

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Posted 3 years ago

“Very good service like before, recommend to friends already”

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Posted 3 years ago

“My order was easy to make and fulfilled quickly.”

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Posted 3 years ago

“GOOD PRODUCT. PROMPT DELIVERY. VERY SATISFIED”

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Posted 3 years ago

“Everyone who I talk to was grea, awesome customer service. Plus free fast shipping!”

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Posted 3 years ago

“Great racks. The two positions and having a set makes carrying 4 kayaks a breeze. They are locked in like Fort Knox.”

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Posted 3 years ago

“Missing parts not included in original shipment. Will evaluate after completion of order and assembly.”

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Posted 3 years ago

“Great customer service and quick ship times. My only complaint would be that I selected to pay with applepay and I didn’t have a chance to put in my Thule one key number till after the payment. I spoke to customer service and they told me they were able to see my input and I did receive the right product. Not a big issue just a bit inconvenient as it wasn’t reassuring putting in the key number after the order was placed and I had to call to confirm.”

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Posted 3 years ago

“I would say the overall communication of shipping times to the quality of the boxes and the durability of the actual product was all very satisfactory. The process wasn’t too difficult to assemble and Thule cargo basket and roof racks all look really good on the truck.”

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Posted 3 years ago

“well layed out site, easy to navigate,the staff in kelowna and vancouver were friendly and helpful”

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Posted 3 years ago

“Great turn around time. From order date to delivery amazing and got the product right the first time!”

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Posted 3 years ago

“Extremely pleased with my online order. I had tried to order via another company (closer to home) but their website was awful. Rack Attack blew them out of the water. I love the “save/share cart” feature, and I appreciated knowing my order was checked to fit my car. The tracking was great and my order arrived very quickly. I’m very pleased with the entire experience. Thank you.”

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Posted 3 years ago

“Very happy with the purchasing experience. Thought they kept me up to date with the status of the order as best as possible. Would definitely purchase from them again.”

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Posted 3 years ago

“Everything went smooth, communication and the order process was top notch.”

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Posted 3 years ago

“Product came very quickly! I bought a baseline roof rack system, and the whole thing came together, in a matter of days no less. All necessary paperwork was included. The website is very easy to use and helps you find the right products for your exact vehicle make and model.”

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Posted 3 years ago

“Easy and comprehensive site. Good communication on the order and delivery as stated.”

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Posted 3 years ago

“Prompt service as promised”

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Posted 3 years ago

“Love it! Very competitive prices & fast delivery! That’s all i want ! Free shipping also.”

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Posted 3 years ago

“documentation is sparse. not everything in the order was correct, but the follow up and resolution of problems has been exceptional.”

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Posted 3 years ago

Rack Attack is rated 4.8 based on 4,873 reviews