Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,873 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,873 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 11th August 2025

709

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rack Attack has exceptional high quality products and even higher quality install procedures supported by their website to ensure perfect installation by anyone!!!! Clearly the installation process and materials were engineered by a team of detailed orientated engineers who thought through the process very thoroughly - thank you”

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Posted 3 years ago

“I visited the store with a broken Thule buck rack. The Thule knob with lock no longer expanded the stem to prevent wobble. Alex, at the store, found the problem and replaced the knob immediately. He then made sure the other bolts and nuts were tight. Service was quick and pleasant. While waiting I looked at the racks in the store and was impressed with the variety and quantity of their selection.”

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Posted 3 years ago

“Had a little issue, a short call fixed it and my rack was on its way. Came on time and early.”

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Posted 3 years ago

“Prompt and courteous support service. Item was in-stock and shipped and received quickly. Thanks all.”

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Posted 3 years ago

“Incredible custom service! I couldn’t be happier with the products and the after sales support.”

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Posted 3 years ago

“I bought a simple class 1 hitch at Mississauga store, Ishveer Malhans promised to deliver the hitch after a 2 weeks waiting time plus 1 additional week for the installation, at the same time he promised to call when the hitch had arrived, well 16 days have passed and no phone call, no hitch, very difficult to contact them by phone, the manager don't take phone calls and after a 20 min of repeated phone calls and waiting times, they told me that the hitch is still in order with out being shipped from Montreal and it will take 1 week more to receive the hitch. I don't have doubts that Rack attack is an important rack installer but go to a different location, because people do plans and expect respect for their time, obviously the Mississauga location don't do that, and for any location that you choose test their phone communications before doing any purchase”

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Posted 3 years ago

Hi Humberto, I apologize that you did not have a good experience in the store, that's not what we want for our customers! We'll do our best to use your feedback to help us get better in the future. Best, Eric

Posted 3 years ago

“good service and quick delevery”

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Posted 3 years ago

“One of the parts I received was dented such that I could not assemble. I had to use tools to bend it back into place such that the fitted parts could be assembled.”

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Posted 3 years ago

Hello, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. I will be reaching out shortly! Best, Eric

Posted 3 years ago

“I can’t give you a review of the product as I have not received my order yet : Trevor H”

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Posted 3 years ago

Hi Trevor, I'd like to learn more about what happened so that we can figure out how to make this right, and avoid similar issues in the future. I will be contacting you shortly about your order. Best, Eric

Posted 3 years ago

“The website was very helpful. We got exactly what we needed. Shipping was so fast too!”

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Posted 3 years ago

“Could not answer my question regarding a master key to remove my current lock that is damaged. It's too far away to drive to see if "there's something you can do". Ordered a new lock and tumbler which is now a $50 paper weight.”

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Posted 3 years ago

Hi Brad, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. Best, Eric

Posted 3 years ago

“Excellent service. On time delivery.”

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Posted 3 years ago

“Quick shipping!”

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Posted 3 years ago

“Shipping was fast and they had stock available when other retailers were 4 to 6 weeks lead time.”

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Posted 3 years ago

“Quick delivery.”

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Posted 3 years ago

“I haven’t received the product yet.”

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Posted 3 years ago

Hi Matthew, I'd like to learn more about what happened so that we can figure out how to make this right, and avoid similar issues in the future. I will be contacting you shortly about your order. Best, Eric

Posted 3 years ago

“Horrible.. Guaranteed fitment.. and as soon as I opened the box I could tell by the instructions this bike rack would not fit the Bronco.”

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Posted 3 years ago

“Good price. Rapid delivery. What’s not to like?”

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Posted 3 years ago

“I ordered a replacement key for my Thule on-line. Was very easy to navigate the website and my key arrived in 3 days. That is what I call excellent customer service.! I would highly recommend Rack Attack.”

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Posted 3 years ago

“Blaze was blazing fast with communication on the status of my order and made it easy for me to order an add on the didn't have in stock yet. My go to now.”

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Posted 3 years ago

Rack Attack is rated 4.8 based on 4,873 reviews