Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.72

4.7 Rating 5,277 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,277 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 22nd February 2026

Prabhjot L

Rack Attack 5 star review on 18th February 2026

Michael D

Jerrad S

Rack Attack 5 star review on 17th February 2026

Claude F

730

Anonymous

Anonymous // 01/01/2019

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“Great service. Answered my questions and had my rack shipped promptly. Had to return one item that I didn’t require due to no fault of theirs and that was extremely easy to do.”

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Posted 4 years ago

“The purchase using the Rack Attack site was simple to use.”

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Posted 4 years ago

“The part I was told to order didn’t fit in any way.”

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Posted 4 years ago

“Missing parts and customer service keeps sending me in circles”

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Posted 4 years ago

Hi Matthew, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. I will be reaching out shortly to find out what parts you need. Best, Eric

Posted 4 years ago

“The product I order came in a timely manner and serves me just as advertised. Very happy with the product but more than anything I appreciated the patience shown by the tech rep rep, at Rack Attack, with whom I spoke. I was so happy with my Rack Attack experience, that I just placed a follow up order, buying a Kuat Swing Away, and once again, the tech/sales rep was superb in providing help.”

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Posted 4 years ago

“Ordered rack online and received it in good condition. I will use Rack Attack again.”

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Posted 4 years ago

“The roof rack clips I purchased for the Yakima car rack worked fine however, the Yakima rack system did not and I had to return it. So now I need to return the clips I purchased from you. Please inform me how to do this and where to send them to. Thank you.”

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Posted 4 years ago

“Easy ordering process and very quick delivery.”

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Posted 4 years ago

“Great service and friendly staff”

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Posted 4 years ago

“Accurate product description and prompt delivery.”

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Posted 4 years ago

“Rack Attack was actually incredible. I lost my Thule cargo box key & was leaving in 2 days. I spoke to customer service & the Associate made sure he had inventory in stock, then watched for my order & made certain it was prioritized for delivery. I got it next day. I would highly recommend Rack Attack & will use them for all my rack needs!”

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Posted 4 years ago

“Rack Attack was great to deal with. They pointed out I was missing a key component in my order, which saved me a lot of hassle. They also did their best to price match. Fast shipping too. No reason to buy from Amazon when these guys give such better service for the same price.”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“I needed a hitch pin for a Swagman bike rack that Rack Attack and most everybody is no longer carrying but they worked hard to find one from existing inventory from one of their other stores in Ontario, They arranged to have it shipped directly to my house and it arrived quickly. I was very thankful for their help as I had a perfectly decent bike rack but dudes had sawed off the hitch pin. It's all I needed. Happy to have it back in action.”

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Posted 4 years ago

“Called t verify the accuracy of my online order ant had it 2 days later. Great service.”

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Posted 4 years ago

“Delivery was well communicated and fast, which is rare these days! I will order future needs from them.”

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Posted 4 years ago

“Quick shipping & delivered as advertised...”

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Posted 4 years ago

“I wasn't sure if the rack I wanted would fit my bikes. I submitted my question online and received a quick reply. I then ordered the rack and I couldn't be happier with it. Fast and personal service - terrific!”

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Posted 4 years ago

“User friendly website - quick service - just wish i had known that there was a store near me as the shipping and handling to buy a key was a gouge in my opinion.”

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Posted 4 years ago

“Knowledgeable and helpful. I bought a new vehicle and needed a new foot pack for my Thule kayak roof rack and hitch extender for my Thule bike rack. Reiley was great, answered a bunch of questions and helped with a missing pin for the bike rack which is a few years old. I bought the original kayak rack 3 years ago from Rack Attack. Pleased with the quality and functionality of the equipment and straight forward installation. Highly recommend.”

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Posted 4 years ago

Rack Attack is rated 4.7 based on 5,277 reviews