Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,873 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,873 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

Visit Website

Write Your review

Tell us how Rack Attack made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rack Attack 5 star review on 11th August 2025

709

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good buying experience”

Helpful Report

Posted 3 years ago

“Shipment arrived on schedule and is powered up and functioning as advertised”

Helpful Report

Posted 3 years ago

“100% Great friendly service.”

Helpful Report

Posted 3 years ago

“When asked to be notified when this rack would be in stock not only was I notified but it was shipped right away when I ordered. This was the only online retailer that was even able to get this rack.”

Helpful Report

Posted 3 years ago

“Purchased online and installed diy with no problems. Free shipping was great, arrived in 4 days. Website very user-friendly. Kian, the Fit Expert I messaged with was timely with responses, extremely knowledgeable, helpful and friendly. I highly recommend this company.”

Helpful Report

Posted 3 years ago

“Shipped the same day. All good when package received.”

Helpful Report

Posted 3 years ago

“We received our Thule strap extenders within a week. Very easy to attach. Highly recommend Rack Attack.”

Helpful Report

Posted 3 years ago

“AMAZING CUSTOMER SERVICE.”

Helpful Report

Posted 3 years ago

“Très bien, merci beaucoup !”

Helpful Report

Posted 3 years ago

“Awesome experience here. Super easy to design system for my truck and very quick shipping with lots of updates along the way.”

Helpful Report

Posted 3 years ago

“Great online service (with really prompt reply when emailed)..”

Helpful Report

Posted 3 years ago

“The staff at the Vaughn store are amazing. Super helpful helping my son get a rack for his truck, and when we retuned another weekend at 4:00 and they were closing , they opened the door and let us in and stayed 20 min. to help us with changing the order…and all the guys were very helpful even though after hours! I also dealt with an order with the Vancouver office which was cancelled due to low stock and they made the effort to call when they got stock in and filled the order. Every time I deal with this company I’m super impressed with staff. I never right reviews so the fact that I’m writing this says something…it is great to see young guys actually interested in their job and willing to give advice and help.”

Helpful Report

Posted 3 years ago

“great website with helpful video and great service to match with quick shipping, etc.”

Helpful Report

Posted 3 years ago

“Customer SUpport was exceptiojnal. Staff were very diligent and patient to ensure payment processing and delivery.”

Helpful Report

Posted 3 years ago

“They were super quick and nice”

Helpful Report

Posted 3 years ago

“Very happy with the service, products and pricing so far. Having my new 2022 Outback fitted for a new hitch mount and expecting the same great level of professional, caring, on time service!”

Helpful Report

Posted 3 years ago

“I called and spoke to customer service. I ordered some hard to find rack components. They came in Fast. about a week or so. I decided to order the same order again for another vehicle I have. I am waiting for that order to come in. Would I recommend ordering from Rack Attack H_LL ya. Very knowledgeable .”

Helpful Report

Posted 3 years ago

“I had a great experience overall. I ordered my Thule raised rail foot pack by calling them up on the phone (imagine!). There was a mix up in the order (received a different model than expected) but it was straightened out over the phone and they shipped a replacement right away. Highly recommend.”

Helpful Report

Posted 3 years ago

“They advertise a lower price for a rack that they dont tell you doesnt include the crossbars. Even the pictures they post show the complete rack False advertising BEWARE !!!!!!!!!”

Helpful Report

Posted 3 years ago

Hi there, I have sent you an email to address this. All our photos and pricing are provided by our brands but we are always open to feedback on how we can improve our product pages. Best, Blaze

Posted 3 years ago

“Product quality is awesome”

Helpful Report

Posted 3 years ago

Rack Attack is rated 4.8 based on 4,873 reviews