Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

4.7 Rating 4,966 Reviews

94 %

of reviewers recommend Rack Attack

4.7

Based on 4,966 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

Visit Website

Write Your review

Tell us how Rack Attack made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rack Attack 5 star review on 26th December 2025

714

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very fast shipping, asked great questions to ensure I had the right parts.”

Helpful Report

Posted 3 years ago

“Quick service and loving the ease of loading my boat now...”

Helpful Report

Posted 3 years ago

“The Rack provided great service in getting my order out and delivered As Promised. It is now up to me to attach rack parts to my 2017 Tacoma cap and TRAVEL!”

Helpful Report

Posted 3 years ago

“Great customer service! I ordered 2 4-pack SKS locks. They sent my 1 8-pack which is what I really wanted to begin with. :)”

Helpful Report

Posted 3 years ago

“Quick service and great customer service”

Helpful Report

Posted 3 years ago

“better labelled parts for assembly would be nice”

Helpful Report

Posted 3 years ago

“Great service”

Helpful Report

Posted 3 years ago

“The keys worked. They delievered exactly what was ordered on a very timely basis”

Helpful Report

Posted 3 years ago

“We asked for a new set of roof rails to replace the existing ford roof rails. After 3 hours, they installed parallel roof rails inside the existing rails and charged us $1000 for the hokey set up. Great look on a $40k car! Their solution was to take the parts off and give us a refund all while blaming us for the trouble. Don’t go to these people unless you are looking to have a really bad day”

Helpful Report

Posted 3 years ago

Hi, I apologize that you did not have a good experience in the store, that's not what we want for our customers! I'd like to learn more about what happened so that we can figure out how to make this right, and avoid similar issues in the future, so I will be reaching out to you shortly for more information. Best, Eric

Posted 3 years ago

Helpful Report

Posted 3 years ago

“When other sites were out of stock - Rack Attack had the Thule accessory I needed. They price matched and shipped quickly. Awesome site and service.”

Helpful Report

Posted 3 years ago

“Everything arrived as advertised. Full confidence in the compatibility of the options offered.”

Helpful Report

Posted 3 years ago

“Rack Attack shipped our rack very quickly after it received our order. We had some installation questions which your phone representatives answered quickly, competantly, and pleasantly.”

Helpful Report

Posted 3 years ago

“Good one !”

Helpful Report

Posted 3 years ago

“Perfection. Called to make sure product fit the vehicle before shipping it. It did.”

Helpful Report

Posted 3 years ago

“I always get expert advice and service. Speedy shipping every time. Very satisfied!”

Helpful Report

Posted 3 years ago

“Rack Attack always have the products I need. Reasonable delivery time, with in days.”

Helpful Report

Posted 3 years ago

“We were just ordering keys for our Thule bike rack (multiple users, multiple cars) and they were super helpful. There was a minor computer thing that had to get straightened out - which we ALL understand! But they got everything back on track and the keys worked perfectly. Nice folks to work with.”

Helpful Report

Posted 3 years ago

“would give 5/5 stars but the (outer) packaging came pretty beat up; I ordered the Thule OutWay Hanging 3. Luckily, all components inside were perfectly fine. Shipping time was also reasonably quick. Would definitely order from them again”

Helpful Report

Posted 3 years ago

“Very happy with this purchase and the video that showed how to attach and use the Yakima On Ramp rack on my Kia Seltos. The delivery was quick and I've already taken me ebike on a 200 mile trip using the rack. No problems. Planning a trip from GA to CT soon and I don't expect any issues.”

Helpful Report

Posted 3 years ago

Rack Attack is rated 4.7 based on 4,966 reviews