Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

4.7 Rating 4,966 Reviews

94 %

of reviewers recommend Rack Attack

4.7

Based on 4,966 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 26th December 2025

714

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awesome service! Delivery was very quick. Our new Saris bike rack is the best yet”

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Posted 3 years ago

“Great company to order from. It was interesting that I was buying a product for $199.99 and free shipping started at $200. I bought an extra item to save $65 for free shipping and each product was shipped from a different location and arrived at a different time. All good, happy with my purchase.”

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Posted 3 years ago

“I found Rack Attack while searching online for the best price for a roof basket/rack for my Subaru. Rack Attack had the item in stock, with the best price AND free shipping. Other retailers had added shipping charges for the oversize item. The Thule rack shipped out immediately and arrived sooner than expected. I was very pleased with my experience. I contacted Rack Attack after my purchase because the rack went on sale a day after my purchase. They refunded the difference to match the sale price. I’m so glad I discovered Rack Attack. They are an excellent company.”

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Posted 3 years ago

“Great selection, fantastic communication even though Yakima had a global backorder.”

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Posted 3 years ago

“Can’t understand why you would send someone and open box item when clearly it was supposed to be brand new. Parts were scattered, bike rack was scratched. Subpar standard. I think you need to train your store associates in understanding what a brand new item is.”

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Posted 3 years ago

Hi Constantine, Thank you for your feedback on this. We are going to do our very best to fix this for you and please accept our apologies for dropping the ball. Best, Blaze Rack Attack

Posted 3 years ago

“Covid caused delivery delays, but Rack Attack kept me appraised of expected delivery status and notified me once my order shipped.”

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Posted 3 years ago

“I ordered Thule Crossbars around noon and it shipped the same day. I selected the free shipping and I still got the product quickly. The crossbars were packaged well and received no damage. I would defiantly purchase from again”

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Posted 3 years ago

“Great customer service! Had to adjust the order after I placed it online. They recommend an option that saved me an additional $60. Thanks!!”

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Posted 3 years ago

“Rack attack was awesome!”

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Posted 3 years ago

“I needed a rare part for my Rhino Rack system. It was impossible to find locally, so I made a call to Rack Attack in Toronto. The staff immediately new what I was looking for, searched high and low in their inventory, found one tucked away in the recesses of a supplier's inventory, walked me through the online ordering process, kept me up to date on when they would get it, and when they did get it they immediately shipped it to me. The package was expertly protected from the elements and arrived to me in perfect shape. Also, their prices were the best I could find and their staff the easiest to get along with.”

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Posted 3 years ago

“The sales staff were very friendly, helpful, and, understanding at locating, and, providing for my specific needs, 5 Stars! For their professionalism, and, quick, no nonsense, speedy delivery of my brand new THULE Rack, and, Kayak Rack, Accessories.”

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Posted 3 years ago

“This is my second Yakima product bought from you. I won't go anywhere else. The price point was within my budget and the delivery was faster than I expected. I don't recommend any one else but you. Thank you, Rack Attack! My summer has just become that much better!”

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Posted 3 years ago

“Rack Attack did an outstanding job from start to finish. They gave me a great price and delivery was super quick. Would highly recommend to others!”

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Posted 3 years ago

“Great overall experience!”

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Posted 3 years ago

“Perfect fit for a thule over 25 yes old”

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Posted 3 years ago

“Quick and easy ordering. Reasonable shipping compared to Thule website”

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Posted 3 years ago

“Super fast and accurate.”

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Posted 3 years ago

“Fast delivery.”

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Posted 3 years ago

“When staff at Rack Attack thought I may have ordered too many parts online they picked up the phone to verify my needs and removed unneeded parts. Saved me $100s. Additional conversation with staff identified that I did not require express shipping saving me another $200.Great customer service!!”

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Posted 3 years ago

“Ordering was easy - and delivery was in about a week - which is great considering the supply issues that used to be prevalent everywhere.”

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Posted 3 years ago

Rack Attack is rated 4.7 based on 4,966 reviews