Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.76

4.8 Rating 4,377 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,377 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

Visit Website

Write Your review

Tell us how Rack Attack made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rack Attack 5 star review on 5th May 2024

572

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website easy to use and track inventory.”

Helpful Report

Posted 1 year ago

“my rack attack experience had two phases: Initially I was seriously irritated because rack attack sold me a ski rack that I could not mount to my car. I had chosen rack attack specifically because of the "fit to your vehicle" feature that suggested they had gone through the trouble of assembling a list of all vehicles on the market and figuring out which of their accessories fit onto which vehicle. This is why I was so surprised that they sold me a ski rack that required crossbars for attachment, even though it was clear from my vehicle data that I entered that I didn't have crossbars In phase two then I was positively surprised that Rack attack reached out to me and tried to fix the problem. The issue with the website was that it actually correctly suggested that for my vehicle I needed to purchase crossbars in addition to the ski rack, but the information was presented in a way that I misinterpreted it and thought all I needed was the ski rack itself. The rack attack representative figured out what I needed and helped me order it. In the meantime I've got all the parts and assembled them and now I have a very nice ski rack to go skiing with my family As to the website and whether or not it is clear: I tried it out on my family members and asked them what product they thought the website suggests one should buy with a vehicle like mine. My son figured it out, but both my wife and I did not. I should add that my son is studying towards his computer science degree, so he may be more astute than most people in figuring these kind of things out. My wife and I are not digital natives, but we're otherwise functioning adults. My takeaway: thumbs up to rack attack for putting a nice website together and shipping the right products, as well as for customer service and an effort to make things work out. But I still recommend making the website clearer and point out that certain products are meant to be purchased as a bundle”

Helpful Report

Posted 1 year ago

Michael, We are sorry to hear about this situation. Our website is designed to suggest roof racks to go along with the ski racks, so it is possible there was some sort of technical error. I will be reaching out to you right away to help find a solution for you. Thanks, Matt Rack Attack

Posted 1 year ago

“I have not used the item yet as it is a gift, but I have shopped at Rack Attack 4 times now and each time has been a total pleasure. Great quality and great staff.”

Helpful Report

Posted 1 year ago

“This was my third order from Rack Attack. Two were significantly delayed due to COVID’s impacts on the supply chain. That I can understand. I would rate the overall experience higher, except for the fact I had to followup 6-8 months each time after the initial order to determine delivery status. Almost as if by magic, my deliveries would arrive within two weeks of my followup. I get the sense had I not called to determine status, I might still be waiting…..”

Helpful Report

Posted 1 year ago

“Rack Attack Team initially tried to assist when I placed the order, by having the items shipped from a store The the items were not packed properly and as a result, the outer cases were damaged. I contacted Rack attack and they were responsive and helpful in resolving the issue.”

Helpful Report

Posted 1 year ago

Hi Caroline, We are sorry to hear that your mail order arrived damaged! I will be reaching out shortly with more information about resolving your issue. Best, Eric

Posted 1 year ago

“Super fast shipping but the lock cores broke out of their box during shipment. Luckily received everything as they were all loose in bottom of larger box”

Helpful Report

Posted 1 year ago

“Good website It was easy to order a bike rack and to pay for it.”

Helpful Report

Posted 1 year ago

“Came fast, Service was good but shipping price was ridiculous”

Helpful Report

Posted 1 year ago

“RackAttack was helpful to my questioning. They price match so one cannot better price anywhere! Shipping was fast.”

Helpful Report

Posted 1 year ago

“Other than a glitch regarding notification of my order being sent, all went smoothly and I received the product I needed.”

Helpful Report

Posted 1 year ago

“You were really helpful with the fit once I started my purchase. I did asked the fit question like 2-3 weeks before buying and never got a response. I haven't tried installation yet.”

Helpful Report

Posted 1 year ago

“Good company, easy to order, shipped fast.”

Helpful Report

Posted 1 year ago

“Purchased three items, one was an open box item. All three items exactly as described and shipped fast.”

Helpful Report

Posted 1 year ago

“Great to deal with a company that offers such good service and quality products.”

Helpful Report

Posted 1 year ago

“Helpful service, as always (this is my 6th purchase). However, I have to rate 4 out of 5 because my rack arrived missing some bolts that are supposed to take another 5 weeks to arrive ... so I'm going to have to go out and shell out another $20+ to buy them myself.”

Helpful Report

Posted 1 year ago

“The parts that I purchased worked and I am happy to report that a new Thule Car Roof Rack was not necessary.”

Helpful Report

Posted 1 year ago

“The item was initially missing parts, I was stressed b/c going on a road trip soon. RA customer service was awesome and corrected the error immediately.”

Helpful Report

Posted 1 year ago

Hi Ian, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. Best, Eric

Posted 1 year ago

“I ordered a new/unopened snow and snowboard rack from rack attack. When it came in the box had clearly been opened and retaped. Parts were ripped out of the bag and some legs were assembled and some were not. I soon realized I was missing a part as well. This review is saved by the fact that I reached out listing the parts I was missing and asking for a partial refund so I only pay the open box price. They quickly replied saying we will send the parts and issue a refund. No refund yet but I did received that parts so that was good at least.”

Helpful Report

Posted 1 year ago

“Pretty easy all in all, unfortunately i received something damaged but theyre going to replace it so we'll see!”

Helpful Report

Posted 1 year ago

“Delivery was prompt and as promised. Did not receive the complete order (lock cores) but the customer service team was quick to respond, just waiting for confirmation of remaining items being shipped. Rack works great and installation was easy.”

Helpful Report

Posted 1 year ago

Rack Attack is rated 4.8 based on 4,377 reviews