Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.72

4.7 Rating 5,264 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,264 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 22nd February 2026

Prabhjot L

Rack Attack 5 star review on 18th February 2026

Michael D

Jerrad S

Rack Attack 5 star review on 17th February 2026

Claude F

730

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Other than a glitch regarding notification of my order being sent, all went smoothly and I received the product I needed.”

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Posted 3 years ago

“You were really helpful with the fit once I started my purchase. I did asked the fit question like 2-3 weeks before buying and never got a response. I haven't tried installation yet.”

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Posted 3 years ago

“Good company, easy to order, shipped fast.”

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Posted 4 years ago

“Purchased three items, one was an open box item. All three items exactly as described and shipped fast.”

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Posted 4 years ago

“Great to deal with a company that offers such good service and quality products.”

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Posted 4 years ago

“Helpful service, as always (this is my 6th purchase). However, I have to rate 4 out of 5 because my rack arrived missing some bolts that are supposed to take another 5 weeks to arrive ... so I'm going to have to go out and shell out another $20+ to buy them myself.”

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Posted 4 years ago

“The parts that I purchased worked and I am happy to report that a new Thule Car Roof Rack was not necessary.”

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Posted 4 years ago

“The item was initially missing parts, I was stressed b/c going on a road trip soon. RA customer service was awesome and corrected the error immediately.”

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Posted 4 years ago

Hi Ian, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. Best, Eric

Posted 4 years ago

“I ordered a new/unopened snow and snowboard rack from rack attack. When it came in the box had clearly been opened and retaped. Parts were ripped out of the bag and some legs were assembled and some were not. I soon realized I was missing a part as well. This review is saved by the fact that I reached out listing the parts I was missing and asking for a partial refund so I only pay the open box price. They quickly replied saying we will send the parts and issue a refund. No refund yet but I did received that parts so that was good at least.”

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Posted 4 years ago

“Pretty easy all in all, unfortunately i received something damaged but theyre going to replace it so we'll see!”

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Posted 4 years ago

“Delivery was prompt and as promised. Did not receive the complete order (lock cores) but the customer service team was quick to respond, just waiting for confirmation of remaining items being shipped. Rack works great and installation was easy.”

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Posted 4 years ago

“Ordered rack online and received it in good condition. I will use Rack Attack again.”

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Posted 4 years ago

“my only issue is my rv door will not swing open over the collapsed rack profile... it hits the high end of the "shoes"”

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Posted 4 years ago

“Efficient and assisted when there was a connectivity issue”

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Posted 4 years ago

“Online stock estimate was inaccurate, so I had to get the item shipped to me instead of picking it up locally. However, customer support was to notch through the entire process.”

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Posted 4 years ago

“Quick delivery from Canada. Good price. The box of my bike rack had clearly been previously opened and repacked which perhaps should have been mentioned but the product inside was perfect so I can't complain.”

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Posted 4 years ago

“The buying experience was great with the people at Overland Expo West. Had to wait a little bit for the product because of supply chain issues but eventually got it.”

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Posted 4 years ago

Hi Matthew, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. Best, Eric

Posted 4 years ago

“Easy to navigate site, fast, reasonable shipping. Was one of the only retailers with the item in stock for immediate shipping. (Dometic Hydration Water Jug). The only reason for 4 stars instead of 5 was that a different color jug was delivered than the one I ordered. Same item, no impact on usability.”

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Posted 4 years ago

“Mailing was overly expensive. But otherwise, the site was fine and I am grateful for the order.”

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Posted 4 years ago

“Good service!”

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Posted 4 years ago

Rack Attack is rated 4.7 based on 5,264 reviews