Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

4.7 Rating 4,937 Reviews

94 %

of reviewers recommend Rack Attack

4.7

Based on 4,937 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

Visit Website

Write Your review

Tell us how Rack Attack made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rack Attack 5 star review on 3rd September 2025

711

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pretty easy all in all, unfortunately i received something damaged but theyre going to replace it so we'll see!”

Helpful Report

Posted 3 years ago

“Delivery was prompt and as promised. Did not receive the complete order (lock cores) but the customer service team was quick to respond, just waiting for confirmation of remaining items being shipped. Rack works great and installation was easy.”

Helpful Report

Posted 3 years ago

“Ordered rack online and received it in good condition. I will use Rack Attack again.”

Helpful Report

Posted 3 years ago

“my only issue is my rv door will not swing open over the collapsed rack profile... it hits the high end of the "shoes"”

Helpful Report

Posted 3 years ago

“Efficient and assisted when there was a connectivity issue”

Helpful Report

Posted 3 years ago

“Online stock estimate was inaccurate, so I had to get the item shipped to me instead of picking it up locally. However, customer support was to notch through the entire process.”

Helpful Report

Posted 3 years ago

“Quick delivery from Canada. Good price. The box of my bike rack had clearly been previously opened and repacked which perhaps should have been mentioned but the product inside was perfect so I can't complain.”

Helpful Report

Posted 3 years ago

“The buying experience was great with the people at Overland Expo West. Had to wait a little bit for the product because of supply chain issues but eventually got it.”

Helpful Report

Posted 3 years ago

Hi Matthew, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. Best, Eric

Posted 3 years ago

“Easy to navigate site, fast, reasonable shipping. Was one of the only retailers with the item in stock for immediate shipping. (Dometic Hydration Water Jug). The only reason for 4 stars instead of 5 was that a different color jug was delivered than the one I ordered. Same item, no impact on usability.”

Helpful Report

Posted 3 years ago

“Mailing was overly expensive. But otherwise, the site was fine and I am grateful for the order.”

Helpful Report

Posted 3 years ago

“Good service!”

Helpful Report

Posted 3 years ago

“Delivery charge was originally 5 times the price of the item at the time.of order. Charge was corrected. CS followed up promptly”

Helpful Report

Posted 3 years ago

Hi Andrew, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. Best, Eric

Posted 3 years ago

“Originally called Toronto location for some miscellaneous Thule parts and confirmed part number over phone. Once I got there, the wrong parts were waiting for me. I drove over 45 minutes for the parts. The staff recognized the error and did, what I considered fair, to rectify the problem. Parts were supplied a couple days later!! I would give 5/5 if not for the misunderstanding. But the solution was:⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 3 years ago

“There were some hiccups with the order but they made it right in the end. No complaints in the end.”

Helpful Report

Posted 3 years ago

“Great on line service, quick free shipping.”

Helpful Report

Posted 3 years ago

“The Rack provided great service in getting my order out and delivered As Promised. It is now up to me to attach rack parts to my 2017 Tacoma cap and TRAVEL!”

Helpful Report

Posted 3 years ago

“better labelled parts for assembly would be nice”

Helpful Report

Posted 3 years ago

“would give 5/5 stars but the (outer) packaging came pretty beat up; I ordered the Thule OutWay Hanging 3. Luckily, all components inside were perfectly fine. Shipping time was also reasonably quick. Would definitely order from them again”

Helpful Report

Posted 3 years ago

“The rack extension I ordered was out of stock so I had to wait for a few weeks but as soon it was available their customer service contacted me to confirm if I still wanted it and shipped it to me quickly. The online purchasing was easy & it covered the shipping cost. Easy peasy!”

Helpful Report

Posted 3 years ago

“Vertu Nice service ring you”

Helpful Report

Posted 3 years ago

Rack Attack is rated 4.7 based on 4,937 reviews