Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,844 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,844 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 18th July 2025

John B

Rack Attack 5 star review on 16th July 2025

Chris M

Rack Attack 5 star review on 12th June 2025

Jerry M

Rack Attack 5 star review on 29th May 2025

Alan E

706

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Finding the correct towers and clamps for my vehicle was pretty easy to ID from the site but I needed the round bar adapter which was not so easy. Once the parts were ordered the wrong adapter was sent. After a note to CS the correct item was sent.”

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Posted 3 years ago

“My rack arrived much faster than I expected but when I got it and purchased my e-bike I realized the bike had fenders and I could not use a rack supported on the front tire. I was able to return it to a local rack attack store and order a rack that would work for me. This rack had to be shipped from the Victoria store which is taking much longer. I am still waiting.”

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Posted 3 years ago

“The helpful staff and quick delivery I can appreciate. One of the items had slight damaged, but overall in good condition for an open box/used purchase. Overall satisfied with my order.”

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Posted 3 years ago

“L'envoi du produit s'est fait dans les règles de l'art. Là où ça s'est détérioré, c'est la cie UPS qui n'a pas respecté la journée de livraison. Et non seulement ils ont changé la journée de livraison, ils ont pas respecté la période de livraison. Ils devaient passer en PM et ils ont passé en AM. J'ai perdu 2 jours de travail à cause des modifications d'horaires et de périodes de livraison!!! Grande déception!!!”

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Posted 3 years ago

“Very fast shipping,haven’t mounted racks yet but quality of them looks great.”

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Posted 3 years ago

“Good service, received items within a week.”

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Posted 3 years ago

“I ordered a part and it came pretty quick. I’d order from them again.”

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Posted 3 years ago

“Ordering was easy, shipping was quick. I did ask a question about SKS Keys for the Yakima SUPDawg that I ordered which no one bothered to answer for me. I did want to get locks to match my existing keys. I realize that maybe that is not possible, but if that's the case I did expect someone to inform me of that, not just ignore the question completely.”

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Posted 3 years ago

“I had a such a great experience with your Austin team; not so much with your Pasadena team (minus 1 star). I was looking for a hard to find item and Pasadena would not sell me the part locally as it was their display item. Austin team was more than happy to help me with the sale (they sold me their display item at a discount) and shipping to Los Angeles. Part received, installed and I'm ready to keep Overlanding. Thank you!”

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Posted 3 years ago

“My Yakima product came COD for almost $16 even though I had paid the postage. Super frustrating as it was so hard to track down the package. But CS made it better!”

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Posted 3 years ago

“The instructions on the Thule rack are terrible. No reflection on Rack Attack tho.”

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Posted 3 years ago

“Excellent product, however be advise after car wash during winter to apply after a lock de-icer. As a skis holder this is perfect.”

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Posted 3 years ago

“Shipping fee didn’t match up with the cost and size of items ordered. Shipping cost were greater than cost of items—could offer different shipping fees”

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Posted 3 years ago

“got our rack delivered part was damaged and hitch connection was busted, took the rack to a local rack attack in Vancouver BC, they replaced the hole rack, so far so good, great service at the Vancouver shop, the guy went out of his way”

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Posted 3 years ago

“Good product, good price, fast delivery.”

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Posted 3 years ago

“Overall I had a positive, learning and productive experience. However, I initially followed the guide by vehicle model leading me to an all in one kit only, which indicated was no longer available. I almost went off to other sites, but luckily for you I figured out that you had most of what I needed, just not the BC136 base clip for my car.”

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Posted 3 years ago

“Hitch rack for 2 bikes received as expected. I bought open box item and everything came in good order.”

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Posted 3 years ago

“Great product, fast shipping, good communication”

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Posted 3 years ago

“Very good experience”

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Posted 3 years ago

“The Yakima carrier key worked, I originally gave the wrong number. I thought the shipping cost a bit high, but I have another key that works so I am happy.”

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Posted 3 years ago

Rack Attack is rated 4.8 based on 4,844 reviews