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Rack Attack Reviews

4.8 Rating 4,388 Reviews

94 %

of reviewers recommend Rack Attack

Company Reviews

Product Reviews

4.8

Based on 4,388 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 17th May 2024

Rack Attack 5 star review on 17th May 2024

Rack Attack 5 star review on 17th May 2024

Rack Attack 5 star review on 5th May 2024

Rack Attack 5 star review on 5th May 2024

Rack Attack 5 star review on 4th May 2024

Rack Attack 5 star review on 28th April 2024

575

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website was easy to use and I got my gear faster than expected. Only issue was that the box for the towers had clearly been opened and taped shut again, and the inner bag was ripped open and two of the bar end caps were missing. Everything else looked good and unused and I had a trip planned the next day so I just accepted it. Overall a good experience.”

Posted 2 years ago

“The rack fits my Forester roof bars fine but the little "must use" allen wrench was tough to handle. Yes, I understand it tightens the bolts so that they locked for anyone not having the specialized tool but pretty little and awkward.”

Posted 2 years ago

“It was very easy to use Rack Attack's website to order the rack I needed for my car.”

Posted 2 years ago

“The item I wanted was on backorder. While in these days, supplies are difficult to obtain, their communication of expected delivery was not great. Since it was back ordered, I wish they had advised me to use my credit card rather than PayPal.”

Posted 2 years ago

Hi Leigh, We are sorry to hear about your recent experience. I will be reaching out to you to see how I can help make your experience with us a better one! Thanks, Matt Rack Attack

Posted 2 years ago

“Did not receive square key to set locks and had to go get it. Otherwise it would have been 5.”

Posted 2 years ago

“Nice customer service and quick response. The only reason I'm giving a 4 stars is for the delay it took before shipping the parts, as it was in stock and not BO as mentioned in my order. I had to do a follow up on my BO stuff after couple weeks so I can get my order completed from multiple locations, which is an asset for Rack Attack!”

Posted 2 years ago

“Received the rack withing 10 days, staff very helpful when ordering, rack took over two hours to install, measurements and location for ACURA MDX 2020 were not accurate. I had to adjust and improvise. Lots of cutting, inserting rubber strips for the Rhino brand.”

Posted 2 years ago

“Aside from being double charged for my purchase and misinformation about who would be shipping the product all went well.”

Posted 2 years ago

“I am still waiting for the spare tire to be sent. I paid for it when I picked up the trailer. It has been a few weeks and still no spare tire. I have assembled the trailer and it is great. Spare tire has arrived and I have installed it. The product is excellent, there was an issue when the spare tire arrived they did not call me right away and actually put with someone else’s order which was no complete either. Then they realized what they had done and contacted the buyer who’s order was not complete and informed them that the spare tire was part of my order, then called me to say the tire had been there for a week. Everything is fine now, but I am not pleased with the delay in notifying me the tire had arrived and was ready to be picked up.”

Posted 2 years ago

Clayton, We are happy to hear that you are enjoying your trailer! We have reached out to our Toronto location to figure out what is going on with your spare tire. We will be in contact asap! Thanks, Matt Rack Attack

Posted 2 years ago

Hi Clayon, I have spoken to the Toronto team and it sounds like things have been sorted! I will still be reaching out to see if there is anything else we can do for you. Hope you have a wonderful day! Thanks, Matt Rack Attack

Posted 2 years ago

“I needed a lock for my Yakima bike rack and they were out of them but RA had it. My credit card had been hacked and I had just gotten my new one. there was a problem with the sale going thru. I got an email from RA and called and explained what happened and used a different card. they were very helpful and I got my order in a few days.”

Posted 2 years ago

“Hello, I've been meaning to contact rack attack, regarding my latest purchase of the base clips. I was informed that they would fit my car and they did not. Please let me know what steps yo take next. Thanks”

Posted 2 years ago

“Box was damaged and parts were unwraped with no instructions. Had an immediate response from customer representative who resolved all problems. Would certainly do bussiness with them again”

Posted 2 years ago

Dennis, Very sorry to hear about the condition your rack arrived in! We ship all of our items out in a box, tapped up, so it must have been damaged in transit. We are happy to swap out for a new one, or send you whatever you need! I will email you immediately! Thanks, Matt Rack Attack

Posted 2 years ago

“Excellent customer service following online wizard issue. All concerns addressed and resolved promptly.”

Posted 2 years ago

Coner, I am sorry to hear about your recent experience and would love to have the opportunity to speak with you about this and to make your experience with Rack Attack a more positive one. I will contact you via email right away! Thanks, Matt

Posted 2 years ago

“Timely delivery but I requested a specific number for my SKS Cores to go along with my old ones so I wouldn't need another key. I put in the information just as requested on their form and I got a brand new SKS core. I put one into the tower only to find out I couldn't take it back out. I'm now stuck with the new cores and the new key. Disappointing situation.”

Posted 2 years ago

“After Matt found the issue, my merchandise was.promptly mailed to me and I received it in 4 days. They are hard to find replacement for a ski rack, which I have had for over years and absolutely would not change them. Thanks Matt and crew for making it right.”

Posted 2 years ago

Luis, I am sorry about your order. It appears we made a mistake and refunded your order the same day you ordered it. I am unsure how this mistake happened, but I do apologize. I will email you to see how we can help you out. Thanks, Matt Rack Attack

Posted 2 years ago

“Ordering process was ok but still haven’t received the order. Ups stopped by on Thurs…I’m guessing pkg lost as they were asking if I received it”

Posted 2 years ago

Dianne, I am sorry to hear about your order, as it does look like UPS lost the package for a number of days, but the tracking updated this morning and it says the keys should be there this upcoming Monday. Just to be safe, I will have another set sent out to you, to ensure you get what you paid for. I am very sorry about this situation. Please let me know if there is anything else I can do for you to make your experience with Rack Attack a more positive one! Thanks, Matt

Posted 2 years ago

“Was told that the Thule roof rack fit kit I ordered would work with my discontinued Thule podium. It would not work. Matt from Rackattack was able to assist with getting the updated kit I need and prepared a new order to complete my package. Very responsive and helpful support once the initial issue was sorted.”

Posted 2 years ago

Steven, We are very sorry about this mistake. You are correct in this kit is not designed for the 460 towers and the team member that you spoke with should have known this. I will be contacting you right away to help you get this sorted! Thanks, Matt

Posted 2 years ago

“The online order system was easy to use and provided good product pics & specs. Delivery was fast.”

Posted 2 years ago

“Carrier arrived without one of the critical bolts to attach to SUV Had to make special trip to Home Depot to save the install”

Posted 2 years ago

“Prompt and friendly customer service. They sent me easy to follow instructions on how to return an item I did not need.”

Posted 2 years ago

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Rack Attack is rated 4.8 based on 4,388 reviews