Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.73

4.7 Rating 5,210 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,210 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 22nd February 2026

Prabhjot L

Rack Attack 5 star review on 18th February 2026

Michael D

Jerrad S

Rack Attack 5 star review on 17th February 2026

Claude F

730

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Originally called Toronto location for some miscellaneous Thule parts and confirmed part number over phone. Once I got there, the wrong parts were waiting for me. I drove over 45 minutes for the parts. The staff recognized the error and did, what I considered fair, to rectify the problem. Parts were supplied a couple days later!! I would give 5/5 if not for the misunderstanding. But the solution was:⭐️⭐️⭐️⭐️⭐️”

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Posted 4 years ago

“There were some hiccups with the order but they made it right in the end. No complaints in the end.”

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Posted 4 years ago

“Great on line service, quick free shipping.”

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Posted 4 years ago

“The Rack provided great service in getting my order out and delivered As Promised. It is now up to me to attach rack parts to my 2017 Tacoma cap and TRAVEL!”

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Posted 4 years ago

“better labelled parts for assembly would be nice”

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Posted 4 years ago

“would give 5/5 stars but the (outer) packaging came pretty beat up; I ordered the Thule OutWay Hanging 3. Luckily, all components inside were perfectly fine. Shipping time was also reasonably quick. Would definitely order from them again”

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Posted 4 years ago

“The rack extension I ordered was out of stock so I had to wait for a few weeks but as soon it was available their customer service contacted me to confirm if I still wanted it and shipped it to me quickly. The online purchasing was easy & it covered the shipping cost. Easy peasy!”

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Posted 4 years ago

“Vertu Nice service ring you”

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Posted 4 years ago

“Fast shipping and got exactly what I asked for. Staff was friendly and helpful. Giveing 4 stars because I only received 1 key instead of two. If I had know that was the case I could have ordered 2 singles and received 2 keys.”

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Posted 4 years ago

“The online experience was informative, selection and descriptions good and checkout efficient. The only “hitch” so to speak is that Canada post would not deliver the product, advising it should not have been accepted at the source and it was too heavy for delivery. Inconvenient and frankly surprising.”

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Posted 4 years ago

“The shipping speed and order preparation was amazing however getting support post purchase via phone has been challenging”

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Posted 4 years ago

“Love my Kuat rack. Took off a star as Rack Attack sent the wrong color rack first. They got the right one out to me in about a week.”

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Posted 4 years ago

“Easy install.”

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Posted 4 years ago

“Helped me find a replacement key for my Thule rack and were very helpful and prompt with delivery. Happy with the outcome.”

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Posted 4 years ago

“Great product. Easy site to navigate. Updates were communicated well on my items purchased as they were initially listed as back ordered. Order was delivered with8n 10 days from purchase so very reasonable coming from out of province.”

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Posted 4 years ago

“Missing parts not included in original shipment. Will evaluate after completion of order and assembly.”

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Posted 4 years ago

“documentation is sparse. not everything in the order was correct, but the follow up and resolution of problems has been exceptional.”

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Posted 4 years ago

“Bike rack arrived super fast, great tracking. Thanks!”

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Posted 4 years ago

“So far, great. I didn't give 5 stars (for now) because I'm waiting for the rest of my order: (B.O.) I've got the landing pad and waiting for the towers and the bar. Fast delivery for the landing pad.”

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Posted 4 years ago

“I give it 4 stars because we have yet to put a second e-bike on the rack. The ramp is great! But we're not quite sure how we'll secure the second bike with the clamp. The rack is ideal for road bikes; not so sure about e-bikes... but we like the ease of attaching the rack to the trailer hitch. It's also nice to be able to pull the rack down to access the back door hatch.”

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Posted 4 years ago

Rack Attack is rated 4.7 based on 5,210 reviews