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Rack Attack Reviews

4.8 Rating 4,377 Reviews

94 %

of reviewers recommend Rack Attack

Company Reviews

Product Reviews

4.8

Based on 4,377 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 5th May 2024

Rack Attack 5 star review on 5th May 2024

Rack Attack 5 star review on 4th May 2024

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Rack Attack 5 star review on 22nd April 2024

Rack Attack 5 star review on 15th April 2024

572

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everyone was super helpful. I had a friend giving me his old rack and storage box. Turns out his parts, while the model numbers matched, were older versions and didn't fit the setup I needed. I'd have appreciated a warning about this from staff but in the end I got everything I needed. The wrong footings were delivered to my house but I was able to swap them at the store in Leaside no problem. Anyways, they sell great quality products and while I had a few bumps with service things worked out fine. I'd recommend a friend here and would shop here again.”

Posted 8 months ago

“Happy with the process except for the fact that the roof rack came in three separate boxes which arrived separately. I am also waiting for a Thule lock set to finalize the project. Four boxes all shipped separately.”

Posted 9 months ago

Joe, we appreciate your feedback. We try to ship all items from the same location; however, we don't always have the stock available and are sometimes forced to split the order up. We'd rather get you the stuff sooner in separate shipments than delay the order to keep it all in one box. We'll get the locks to you as soon as they are available (I will follow up!). Blaze Rack Attack

Posted 9 months ago

“Very prompt - thank you”

Posted 9 months ago

“an overall great experience, dealing with rack attack. Matt from Rack attack was able To answer my questions and provided outstanding customer service. Because of Matt, I will happily deal with this company in the future”

Posted 9 months ago

Anthony, I am sorry to hear about your experience with Rack Attack. I will look into this and contact you shortly so that we can get this issue resolved. Thanks, Matt Rack Attack

Posted 9 months ago

“Originally I didn't get everything that was on my order, but as soon as I managed to make contact with the gang at Rack Attack they shipped the missing pieces. The rack looks great!”

Posted 9 months ago

Hello, We are sorry to hear about this issue and we will work to get it resolved right away. I am contacting the shipping location and then I will contact you. Thanks, Matt Rack Attack

Posted 9 months ago

“wrong product advised and ordered BUT the customer service to correct the mistake has been exceptional”

Posted 9 months ago

“Very helpful. Store rep encouraged me to order online, which I did.”

Posted 10 months ago

“Pleased so far with my Thule Wingbar Evo crossbars and Thule Canyon Cargo Basket purchase (installed on 2017 CRV). Timely delivery, ease of assembly, and installation. One disappointment: three of five bolt / wingnut combos securing the basket wind screen vibrated loose and were lost on first trip. Contacted Rack Attack customer service and was referred to Thule. Thule promptly mailed replacement bolts, etc. (5 stars for Thule and their customer service rep.) Caution future purchasers to add LocTite or similar product to these bolts.”

Posted 10 months ago

“We need the cross bars for a 2011 Chevy Malibu. I already purchased the other required naked roof hardware from Rack Attack online. What are my options and pricing? Our primary interest is surfing. Might want to add hardware for mountain bikes at a later date. It was unclear that our order did not include cross bars. Thanks, Jason 8582801638”

Posted 10 months ago

“Placed the order and they made sure it fit the car and the locks were all keyed alike. Great service”

Posted 10 months ago

“I had issues with ordering online (cart kept getting cleared before i could order) but I called in and the support/assistance was exceptional.”

Posted 10 months ago

“The experience with Rack Attack was fine. The web site worked well and had plenty of detail about the item and the price was very good. The rack is pretty heavy and the shipper did not do their best job with it and the rack ended up dented in a couple of places from being dropped. Fortunately, I was able to remove the dents and everything went together as it was suppose to.”

Posted 11 months ago

“I believe that the cross bar box were dropped in shipping as the front of both cross bars have a small dent and scratch. It was relatively easy to install, but could not give a full 5 star rating on the product from the damage that was received in shipping.”

Posted 11 months ago

“Rack Attack was great at helping me find a rack that would fit my needs.”

Posted 11 months ago

“Fast delivery The box was very damaged when it arrived due to courier mishandling and an M8 nut was missing from the box so I had to go to Home Depot to purchase one. However, in response, Rack Attack contacted me and addressed the situation quickly and appropriately. Sometimes a vendor can't control all aspects of a transaction but what Rack Attack did was take responsibility.”

Posted 1 year ago

Fred, We are sorry to hear about the condition your package arrived in. I will be emailing you right away to help make this right! Thanks, Matt Rack Attack

Posted 1 year ago

“No issue with your service. The only thing I would mentioned is that most of the products I ordered were shipped from out West and it takes for ever to get to Quebec. I cant instal the Deluxe Pack, still waiting on the Yakima adapter mount. No hard feeling”

Posted 1 year ago

“While ordering was not a problem and according to the site it was stock it took a while to get and there was no estimated delivery date.”

Posted 1 year ago

“Fair price and fast service when ordered online. Product is as described.”

Posted 1 year ago

“I thought the price was competitive. Shipping took longer than expected. Installation instructions were not so good (I know that's more the manufacturer, but it's all part of the experience.)”

Posted 1 year ago

“good customer service..”

Posted 1 year ago

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Rack Attack is rated 4.8 based on 4,377 reviews