Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.73

4.7 Rating 5,155 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,155 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 14th July 2026

732

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“got our rack delivered part was damaged and hitch connection was busted, took the rack to a local rack attack in Vancouver BC, they replaced the hole rack, so far so good, great service at the Vancouver shop, the guy went out of his way”

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Posted 4 years ago

“Good product, good price, fast delivery.”

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Posted 4 years ago

“Overall I had a positive, learning and productive experience. However, I initially followed the guide by vehicle model leading me to an all in one kit only, which indicated was no longer available. I almost went off to other sites, but luckily for you I figured out that you had most of what I needed, just not the BC136 base clip for my car.”

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Posted 4 years ago

“Hitch rack for 2 bikes received as expected. I bought open box item and everything came in good order.”

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Posted 4 years ago

“Great product, fast shipping, good communication”

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Posted 4 years ago

“Very good experience”

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Posted 4 years ago

“The Yakima carrier key worked, I originally gave the wrong number. I thought the shipping cost a bit high, but I have another key that works so I am happy.”

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Posted 4 years ago

“Website was easy to use and I got my gear faster than expected. Only issue was that the box for the towers had clearly been opened and taped shut again, and the inner bag was ripped open and two of the bar end caps were missing. Everything else looked good and unused and I had a trip planned the next day so I just accepted it. Overall a good experience.”

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Posted 4 years ago

“The rack fits my Forester roof bars fine but the little "must use" allen wrench was tough to handle. Yes, I understand it tightens the bolts so that they locked for anyone not having the specialized tool but pretty little and awkward.”

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Posted 4 years ago

“It was very easy to use Rack Attack's website to order the rack I needed for my car.”

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Posted 4 years ago

“The item I wanted was on backorder. While in these days, supplies are difficult to obtain, their communication of expected delivery was not great. Since it was back ordered, I wish they had advised me to use my credit card rather than PayPal.”

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Posted 4 years ago

Hi Leigh, We are sorry to hear about your recent experience. I will be reaching out to you to see how I can help make your experience with us a better one! Thanks, Matt Rack Attack

Posted 4 years ago

“Did not receive square key to set locks and had to go get it. Otherwise it would have been 5.”

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Posted 4 years ago

“Nice customer service and quick response. The only reason I'm giving a 4 stars is for the delay it took before shipping the parts, as it was in stock and not BO as mentioned in my order. I had to do a follow up on my BO stuff after couple weeks so I can get my order completed from multiple locations, which is an asset for Rack Attack!”

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Posted 4 years ago

“Received the rack withing 10 days, staff very helpful when ordering, rack took over two hours to install, measurements and location for ACURA MDX 2020 were not accurate. I had to adjust and improvise. Lots of cutting, inserting rubber strips for the Rhino brand.”

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Posted 4 years ago

“Aside from being double charged for my purchase and misinformation about who would be shipping the product all went well.”

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Posted 4 years ago

“I am still waiting for the spare tire to be sent. I paid for it when I picked up the trailer. It has been a few weeks and still no spare tire. I have assembled the trailer and it is great. Spare tire has arrived and I have installed it. The product is excellent, there was an issue when the spare tire arrived they did not call me right away and actually put with someone else’s order which was no complete either. Then they realized what they had done and contacted the buyer who’s order was not complete and informed them that the spare tire was part of my order, then called me to say the tire had been there for a week. Everything is fine now, but I am not pleased with the delay in notifying me the tire had arrived and was ready to be picked up.”

Helpful Report

Posted 4 years ago

Clayton, We are happy to hear that you are enjoying your trailer! We have reached out to our Toronto location to figure out what is going on with your spare tire. We will be in contact asap! Thanks, Matt Rack Attack

Posted 4 years ago

Hi Clayon, I have spoken to the Toronto team and it sounds like things have been sorted! I will still be reaching out to see if there is anything else we can do for you. Hope you have a wonderful day! Thanks, Matt Rack Attack

Posted 4 years ago

“I needed a lock for my Yakima bike rack and they were out of them but RA had it. My credit card had been hacked and I had just gotten my new one. there was a problem with the sale going thru. I got an email from RA and called and explained what happened and used a different card. they were very helpful and I got my order in a few days.”

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Posted 4 years ago

“Hello, I've been meaning to contact rack attack, regarding my latest purchase of the base clips. I was informed that they would fit my car and they did not. Please let me know what steps yo take next. Thanks”

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Posted 4 years ago

“Box was damaged and parts were unwraped with no instructions. Had an immediate response from customer representative who resolved all problems. Would certainly do bussiness with them again”

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Posted 4 years ago

Dennis, Very sorry to hear about the condition your rack arrived in! We ship all of our items out in a box, tapped up, so it must have been damaged in transit. We are happy to swap out for a new one, or send you whatever you need! I will email you immediately! Thanks, Matt Rack Attack

Posted 4 years ago

“Excellent customer service following online wizard issue. All concerns addressed and resolved promptly.”

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Posted 4 years ago

Coner, I am sorry to hear about your recent experience and would love to have the opportunity to speak with you about this and to make your experience with Rack Attack a more positive one. I will contact you via email right away! Thanks, Matt

Posted 4 years ago

Rack Attack is rated 4.7 based on 5,155 reviews