Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,844 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,844 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 18th July 2025

John B

Rack Attack 5 star review on 16th July 2025

Chris M

Rack Attack 5 star review on 12th June 2025

Jerry M

Rack Attack 5 star review on 29th May 2025

Alan E

706

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never delivered to Back Doorstep”

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Posted 3 years ago

“Great service level. Product shipped quickly and arrived within targeted delivery date. Well packed and easy to install. Thank you”

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Posted 3 years ago

“I got expert fit advice for my car, and when the wrong part was shipped, it was handled quickly and professionally.”

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Posted 3 years ago

“Some complications with the order. Mostly because the sizes that Thule had listed for my car were incorrect. But these guys took care of it and I'm all situated now. Great customer service.”

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Posted 3 years ago

“Rack Attack has great customer service and they are quick to answer questions and ship products. Prices were very competitive too. However, I was shipped the wrong rack at first. RA quickly contacted me to rectify, sent UPS label for return, and advised me that correct rack was going to be sent out and UPS would pick up wrong rack. That was over a week ago - the new rack hasn't showed and UPS has not yet picked up the old rack.”

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Posted 3 years ago

“Ordering process was simple. Delivered to door without any issues.”

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Posted 4 years ago

“Fast shipping and great rack BUT terrible delivery. It was left at our front door, in full view of the street. One of the pieces was not even on our front porch, but rather left on the driveway. For an item worth $1600, a signature should have been mandatory. Thank goodness I was home. Not impressed.”

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Posted 4 years ago

“So far, so good with this rack. My only complaint is with the installation instructions! I wish it would have been more clear on how to attach it to the car rack. More words instead of just pictures. I was man-handling the rubber part to pull it up into place. Little did I realize that was what the knob was for! gah . . . hate to say that I needed my husband for that part.”

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Posted 4 years ago

“Ordering online was a breeze. The rack came as promised and was a easy to setup as described on the website.”

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Posted 4 years ago

“Product is perfect to matche my other roof rack! Delay production and shipment was the downside! Blame it to Covid”

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Posted 4 years ago

“The only place I could buy everything I needed. It was expensive but the selection was unmatched. Navigating the site was easy enough. Ordering was easy. Customer service was hit and miss - those I got through to we’re knowledgeable and answered my questions, it just took a few tries to get someone to answer in a timely fashion.”

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Posted 4 years ago

“Strangely the box came extremely beat up. Product was fine and love the ski rack it’s perfect for travel and the lock works great”

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Posted 4 years ago

“It was so easy to order what I needed.”

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Posted 4 years ago

“It would have been a 5 BUT they knowingly send only 1/2 of the installation manual. At least 'Levi at the kelowna rack attack' helped me out with the locks, but that shouldnt have been necessary if thule's instructions wouldve been complete. I did have to go to 'over the top' for service above and beyond though!”

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Posted 4 years ago

“Rack Attack has a big thumbs up from me! My Thule Proride XT was delivered in 3 days in perfect condition. I originally tried to order the rack from Thule, but they were not in stock!”

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Posted 4 years ago

“This came in the mail really quickly and fit on my vehicle perfectly, seems complicated to install at first (for someone with no experience with roof racks) but once you get going its really easy. All pieces were there and in great shape. It was so easy to order as well just put in your vehicle type and good to go. Don't need to order any separate parts everything you need is in a bundle package that they recommend you to buy.”

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Posted 4 years ago

“The racks arrived quickly but both boxes showed damage and one box was completely open at one end. I have not installed them yet but I hope all the parts are there and I have no issues. I did inform Rack Attack about the damage just after the delivery.”

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Posted 4 years ago

“I like the Saris Bones EX 3 Bike Rack but I was a bit disappointed that I wasn't told that I will need an extra adapter for my lady's bike that I also have to buy for my daughter's bike. This adapter is about $60 plus tax.”

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Posted 4 years ago

“Rack attack customer service was great. However, so far I can't stand this Thule wingbar evo roof rack. One of the worst purchases I have ever made. Instructions were horrible and installation ridiculously complicated. Also they whistle like crazy. I thought the whole point of the aero bar was to be silent. Very angry”

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Posted 4 years ago

“Good Service 👍🏻”

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Posted 4 years ago

Rack Attack is rated 4.8 based on 4,844 reviews